Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

Just some general questions.  On the front page it says:

"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"

I assume these are $ limits?  Is that "per per" a typo?  I don't understand what the limits are.  I can do 4 separate transfers of $500 per day?  Or I can do 2 separate $1000 bank deposits per day?  I can do one $1000 bank deposit and 2 separate transfers of $500 in a day?  I noticed that ZipZap has a limit of $1000 cash deposit to a local store.  Is a ZipZap deposit classified as a Bank deposit?

Are these limits because of FinCEN rules?

thanks

Hey

Yes, thats a typo, thanks!

Yes, you can do 4 tx's up to 2k per day. Some stores allow $1000, but its up to their discretion so we say to be safe only do $500 so you dont go to the store and get turned away.

Dec 2nd info
Order ID    08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID    94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID    b9572826-c9dd-4fdd-9f39-4154852791cc

Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

dec 3rd info (no deposit)
Quote ID    eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID    3cbc0ae9-dda7-4b44-aa55-eb58814f8e40

*same bitcoin address as before with no new deposit

http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.

Hey,

On the second order, you selected MtGox instead of Bitcoin Address.

If you check the order confirmation email, there is a MtGox code in there. If you want, I can take the code and convert it into BTC for you

Charlie

[abbath]

Hey Yankee, I messaged you a week ago about this order failure, order ID 7661b00f-bb53-4efe-b694-3d4daacc5461 and you said it was processed, yet I still haven't received an email, also a second order failure, 02a338ed-dd66-446a-97cd-e66ad401e59e, which I tried to alert support about a couple days ago and have not heard anything.

[BAM101]

Hey Charlie I had 3 failed transfers that you and Rachel helped me with but one has not gone through yet and I'm unable to determine which one. Can you take a look? I believe one of them went to the tech department because of some kind of block. All have cleared in my bank and I'm still missing BC.

#1

Order ID   0e14085c-d82f-4b55-b1a6-b0989ab9ca96
Quote ID   cbcafc60-5c0a-45f1-b511-52b9bc2f888b

#2

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

#3

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Thanks.

[usb8000]

Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!

[Yankee (BitInstant)]

Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!

Hey, are you sure? I see it processed here: http://blockchain.info/address/1Mk9UkqyELRTsp2ELkxemEgD2PMsD1XDM2

Charlie

Hey Charlie I had 3 failed transfers that you and Rachel helped me with but one has not gone through yet and I'm unable to determine which one. Can you take a look? I believe one of them went to the tech department because of some kind of block. All have cleared in my bank and I'm still missing BC.

#1

Order ID   0e14085c-d82f-4b55-b1a6-b0989ab9ca96
Quote ID   cbcafc60-5c0a-45f1-b511-52b9bc2f888b

#2

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

#3

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Thanks.

Hey,

Yup, got caught in our double spend fraud filter.

Processing now!

Charlie

Hey Yankee, I messaged you a week ago about this order failure, order ID 7661b00f-bb53-4efe-b694-3d4daacc5461 and you said it was processed, yet I still haven't received an email, also a second order failure, 02a338ed-dd66-446a-97cd-e66ad401e59e, which I tried to alert support about a couple days ago and have not heard anything.

Processed!

[bvcxznm]

Got my bitcoins plus a little extra for the troubles. Thanks Charlie much appreciated.

[ConcernedCoins]

Hey yankee I was unaware that it was a mtgox code. Very well im sorry. Could you please resend the email with the code to the same email which should be. [email protected]
Keep up the good support we apreciate it.

[Yankee (BitInstant)]

Hey yankee I was unaware that it was a mtgox code. Very well im sorry. Could you please resend the email with the code to the same email which should be. [email protected]
Keep up the good support we apreciate it.

Sent!

[ThaddeusB]

What happened to the BTC-e option?

[Yankee (BitInstant)]

What happened to the BTC-e option?

Down, making some quick changes. Should be back up within the hour.

[BAM101]

Got another one for you Charlie.

Tried to do another one hoping that the API issue was fixed

Order ID   784f9e0f-7b08-42e8-86eb-f3b9035f8094
Quote ID   d119d8c3-2e5a-436f-8f21-b44d69d81a20

The transaction you processed earlier still hasn't come through.

Thanks.

[Bobferd]

Hey,

I attempted to transfer from Dwolla to Mt.Gox and received the "Dwolla failed verification - unable to locate" then "Failed verification too often - giving up".

My Order ID is:   fe2275d1-7963-406a-8288-707413d7baf9

[Yankee (BitInstant)]

Got another one for you Charlie.

Tried to do another one hoping that the API issue was fixed

Order ID   784f9e0f-7b08-42e8-86eb-f3b9035f8094
Quote ID   d119d8c3-2e5a-436f-8f21-b44d69d81a20

The transaction you processed earlier still hasn't come through.

Thanks.

Processed!

Which one didnt?

Hey,

I attempted to transfer from Dwolla to Mt.Gox and received the "Dwolla failed verification - unable to locate" then "Failed verification too often - giving up".

My Order ID is:   fe2275d1-7963-406a-8288-707413d7baf9

Processed!

[kneemoe]

.

[usb8000]

Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!

Hey, are you sure? I see it processed here: http://blockchain.info/address/1Mk9UkqyELRTsp2ELkxemEgD2PMsD1XDM2

Charlie

Hmmm. Looks like it did go through but the coins have not hit the account for some reason. If you know what might have happened let me know. Otherwise I'll check again Monday and maybe we can dig into this.

Thanks!

[Yankee (BitInstant)]

Please take a look at transaction da1a929f-d39b-4b95-8f71-dfd69bb75ea7, the funds were sent to bitinstant via dwolla over 48 hrs ago.
Thanks

Processed!

[Bobferd]

Also,
On transfer from Mt.Gox coupon to paypal order id:
47f13c28-dfad-4228-8269-087b4895b960

Deposit failed

[Yankee (BitInstant)]

Also,
On transfer from Mt.Gox coupon to paypal order id:
47f13c28-dfad-4228-8269-087b4895b960

Deposit failed

Ya, it reran and processed.

[johnc3p210]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

Got it!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service

[Yankee (BitInstant)]

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service

Hey, we processed it to 141YiAAmuhjQsGga8fRTEMeYZyiXwTj56y ! Didnt get it?