My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.
If this will be a regular thing please let me know so I can switch to a different exchange.
Hi MrN1ce9uy. I'm sorry to hear about the delay. Could you please escalate your ticket using
this form? Thanks for your patience.
This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon
Hi ccminer.net. Could you describe the issues you're having? If it's something specific to your Kraken account I'd suggest opening a ticket
here and escalating that new ticket using
this form. Thanks!
Never had any delays with EUR myself. Same or next business day every single time.
Once I'm actually able to login into the site and click my way through the withdrawal process. This part that used to take a minute or two can now take the better part of a day. Truly legendary!
Hi Totscha. I'm sorry to hear that there's an issue with clicking through our website. Could you please open a ticket
here and decribe the issue in as much detail as you can? Please also escalate your ticket using
this form. Thank you for letting us know.
Serious question for Kraken-Septimus: is it safe to assume that, like Bitstamp, Kraken is backed by (supposedly) real USD/EUR, and not USDT?
Couldn't find the answer anywhere. I would assume that if, like Bitfinex or Bittrex, Kraken's USD was actually USDT, Kraken wouldn't provide USDT/USD pair for trading. So I'm assuming that Kraken only provides USDT for quick transfer between exchanges, but does not rely on it more than that, and that by holding USD or EUR on Kraken, we aren't actually holding USDT/EURT. Do you confirm?
Hi Kloug. When you deposit USD to Kraken you have USD in a bank account, not USDT. The same goes for EUR. We do not hold USDT, we only create the market for our clients and we do not have any exposure to the risks associated with asset swaps. Thanks for reaching out!
Dear Kraken Support,
How long it takes to verify my tier upgrade ?
It has been a week since my request to upgrade but there is no sign of progress
..
I also have tried to submit a ticket for that issue, but the reply is just request me to wait without any time limit..
Could you help me make it faster ?
My previous ticket was 1481531.
Thanks in advance for your help.
Hi Joseph.HD. I'm sorry to hear about the delay in getting your Kraken account verified. Could you please escalate your ticket using
this form? One of our agents will be with you as soon as possible. Thank you for understanding.
Hi there, i already opened up the ticket and escalated it as well but still no answer. And btw, i have one friend who gets the same thing:
"Invalid login" even if credentials are fine. Trying to reset, i never receive the email link to do it.
If, for any reason, login issues are intermittent, can you please stop the service, fix the issues and come back. What's the point of having your customers generate tons of tickets which you will get to answer in 14 days time. I can imagine the unassigned/unresponsive amount of tickets you have right now!
Hi Tudor224. We're not aware of any issues that are affecting our clients from logging in, so I'd suggest that your friend also escalate their ticket with
this Google form.
NEW warning to Kraken users. Kraken is knowingly presenting false trade data in their ledgers.
A friend of ours is still that stupid to trade at Kraken, and he asked for a comment on the following problem. And what we have seen is just plain criminal due to being an extreme case of market manipulation either performed by Kraken themselves or caused by negligence of Kraken. It should be noted that this problem is reoccurring since at least last spring 2017. We ourselves have several documented occurrences from last year.
In this particular case, on January 29 2018, around 12 o 'clock CET the price in ETH-BTC the market did a massive drop from 0.10475 down to below 0.09525 ETH/BTC. Our friend had several open positions in that range (all of them opened before 12 o 'clock on the 29th). However none of the positions were traded in this drop even though their limit was clearly passed. Please take a look at the linked screenshot.
https://www.dropbox.com/s/5x3kt58t4ch8x2i/20180129_1200CET_Spike_ETHBTC.png?dl=0Since the orders were not closed, he contacted the Kraken support in order to have them fill the orders according to Krake's own ToS as their price limit was passed.
But as expected Kraken is denying to fill these positions. At first, the support tried to push it on the FIFO principle and that orders do not have to be traded when their limit is reached, since other folk could have placed orders their before. However, it was restated that not only the price was reached, but that the price was clearly passed, and therefore the orders should have been traded.
Kraken then switched their argument. Now, Kraken replied to our friend, that it is possible that false data is being presented in the OHLC-history. Furthermore, Kraken states that no trades actually took place during this drop. The problem for Kraken here is that our friend seems to have proof that there was at least one trade which took place during this drop. (This just causes us to repeat one thing again.
The people at Kraken are liars and frauds, and should be locked up ASAP)
In our opinion, Kraken should fill these orders ASAP, because it is not the fault of this client but a fault by Kraken that the data shows that the limit of his orders was passed, and since all data on different sources (Cryptowatch, TradeView, etc.) show the drop in this Kraken-market, we doubt that this is false data. Which means in the end a major case of market manipulation, as the effects of such drops are quite severe for traders using certain market indicators, and automated systems.
And if it would be false data, then there is a much bigger reason to stay away from Kraken, as their data cannot be trusted. If Kraken does not fill these orders, then they are clearly again in breach of contract with it's customers (as they have been dozens of times already), as they have been doing for a long time already.
We drew our conclusions some time ago, we can only warn people who are still trading on this SCAM exchange
Hi CryptoTeng. If you or your friend are still having an issue, we'd suggest replying to the ticket. Thank you for your patience.
