[BC.Game] 12K USDT + 1,4k BCD locked - Since April 2024 | D-12

[0x13370]

Hi Holy,

bc.game response is disappointing and doesn't address the core of the issue. I've been asking for my gaming history for months, and BC.Game's continued refusal to provide it is unacceptable.

Without a clear record, I can't verify the source of my winnings. I'm certain that my gameplay was varied and involved multiple games.

I'm not satisfied with bc.game response and will be taking further action to resolve this matter.

[holydarkness]

Hi Holy,

bc.game response is disappointing and doesn't address the core of the issue. I've been asking for my gaming history for months, and BC.Game's continued refusal to provide it is unacceptable.

Without a clear record, I can't verify the source of my winnings. I'm certain that my gameplay was varied and involved multiple games.

I'm not satisfied with bc.game response and will be taking further action to resolve this matter.

I uhh... have actually drafted a reply with my calculation [a guesstimate, of course] but upon proof-reading my post, the part you marked in italic caught my attention and made me decide to table my calculation for now.

Pure curiosity, with what shall you build your argument? "BC confiscated and refuses to return the fund that I won through exploitation"? Though it'll be interesting to see and read, I dn't think that will work well.

[0x13370]

I'm not going to waste my time explaining myself further. I have the evidence to back up my claims, and I'm sure of it.

Why is it so difficult to provide me with a simple account history? It's absurd to keep my account locked when all I want is to see my gaming records.

This entire situation is a mess, and I'm running out of patience. I'm prepared to take legal action to resolve this.

[holydarkness]

I'm not going to waste my time explaining myself further. I have the evidence to back up my claims, and I'm sure of it.

Why is it so difficult to provide me with a simple account history? It's absurd to keep my account locked when all I want is to see my gaming records.

This entire situation is a mess, and I'm running out of patience. I'm prepared to take legal action to resolve this.

Again, not trying to discourage you from taking any course you deemed fit, but, for your own good and not to further waste your time and money, what will your defense be? "they confiscate the fund I earned from exploiting them"?

Moving to the topic of fund and history, what I tried to say earlier and saved as a draft intead, they actually provided the history of the game in question here, of which you won 10,323 USD from the game [that is subjected to be confiscated due to the nature of the winnings]. I was later informed, throughout my back-and-forth communication with my contact, as well as the part of their final findings, that you also withdrawn approx 2,000.

Based on these info, if I may do my own guestimate, the amount disputed is 12,000 USD plus 1,400 BCD. From the 12,000 itself, 10,323 is rightfully deductible because it's directly tied to the game. To make it simple and round number, I'll assume the 323 USD deductible together with 10,000 USD is 323 BCD, and to make it even more simple, let's say it's 300 BCD-USD. This leave us with approx. 2,000 USD and 1,100 BCD.

You've withdrawn about 2,000 USD of the winning, which leave us at 1,100 BCD at best.

I will inquire to my contact, to see if the BCD earned from other game or what, and if that is payable to you.

[holydarkness]

Hi, sorry that it took so long. BC seemed to be quite busy these days with something.

Anyway, I inquired to my contact and they were surprised that you claimed you have 1,400 BCD. They needed some time to get the exact number, but they are sure it's way below that. They promised me that they'll come here later today with the number and their final ruling.

[BC.Game Support]

Hello,

We are deeply sorry that it took so long.

Unfortunately, we can not proceed with further reimbursement as we have no further financial obligation to the player.

As laid out by holydarkness and from information we previously shared, USDT 10,323 was won from the game in question through exploitation. According to the obligation that the player agreed on point 4.5 of our Terms of Service, as well as point 13, related to advantage play and software issue, we have the right to not only confiscate the winnings, but also deduct player's balance to cover the losses from this exploit.

With USDT 137 as lifetime deposit, the player had successfully withdrawn USDT 1,975. Alongside with the fund being confiscated and deducted from the account due to the breach of our ToS, this leave the account with no USDT reimbursable to the player.

And to clarify the claim of BCD 1,400 that the player has in his account, this is simply not true. Player's final BCD balance is 29,83.

Regarding holydarkness' proposal to get BCD reimbursed, we unfortunately also can not do this, as the BCD the player earned are all from the game in question, that subjected to be confiscated as well.

We hope this clarify things.

[JollyGood]

If the OP deposited a total of USDT 137 and successfully withdrew USDT 1975 that means the player was still in positive when his account was suspended. If he won USDT 10,323 by using an exploit then he does not deserve to be paid but any user regardless of whether they were guilty of cheating or not should be given a detailed explanation as to why their account was suspended.

I hope the OP accepts this reason and locks the thread.

Hello,

We are deeply sorry that it took so long.

Unfortunately, we can not proceed with further reimbursement as we have no further financial obligation to the player.

As laid out by holydarkness and from information we previously shared, USDT 10,323 was won from the game in question through exploitation. According to the obligation that the player agreed on point 4.5 of our Terms of Service, as well as point 13, related to advantage play and software issue, we have the right to not only confiscate the winnings, but also deduct player's balance to cover the losses from this exploit.

With USDT 137 as lifetime deposit, the player had successfully withdrawn USDT 1,975. Alongside with the fund being confiscated and deducted from the account due to the breach of our ToS, this leave the account with no USDT reimbursable to the player.

And to clarify the claim of BCD 1,400 that the player has in his account, this is simply not true. Player's final BCD balance is 29,83.

Regarding holydarkness' proposal to get BCD reimbursed, we unfortunately also can not do this, as the BCD the player earned are all from the game in question, that subjected to be confiscated as well.

We hope this clarify things.

[AHOYBRAUSE]

I wonder how OP got to 1.4k in BCD. I mean support says it's just 30$ in BCD so how did OP come up with this number?

The wager when he got the profit is way too low to achieve any BCD with it. 9714$ wager only brings you around 20$ in BCD rake back and isn't enough to make real jumps for several VIP levels (which would have paid a low amount of BCD as well).



@OP, which VIP level did you have on BC and how did you accumulate these BCD? Through playing?

[0x13370]

I'd like you to check the deposit address linked to my bc.game account: 0x1616e7D0c69E4005247bFC154EE2858138B74952

It's strange that there have been new transactions recently after nearly 200 days of inactivity.

Could you please recalculate the total amount of my bets? I believe it may be underestimated. If you review my account history, you'll understand why I'm requesting a partial refund.

[Rating Place]

I'd like you to check the deposit address linked to my bc.game account: 0x1616e7D0c69E4005247bFC154EE2858138B74952

It's strange that there have been new transactions recently after nearly 200 days of inactivity.

Could you please recalculate the total amount of my bets? I believe it may be underestimated. If you review my account history, you'll understand why I'm requesting a partial refund.

edit- decided to delete this. GL getting your money.

[Rating Place]

I hope BC.game clears things up but they were claimed to be bankrupt in a court in Curacao and have closed shop in the UK. BC.game has appealed in Curacao. It should be noted that they weren't claimed to be insolvent.

[holydarkness]

I'd like you to check the deposit address linked to my bc.game account: 0x1616e7D0c69E4005247bFC154EE2858138B74952

It's strange that there have been new transactions recently after nearly 200 days of inactivity.

Could you please recalculate the total amount of my bets? I believe it may be underestimated. If you review my account history, you'll understand why I'm requesting a partial refund.

Umm... genuinely asking, what's the relevancies between those new transaction and this case?

Regarding recalculation and underestimates, I'll try to nudge them for this, but before that, can you amuse us with what AHOYBRAUSE asked? About where do you calculate this 1,400 BCD from?

[0x13370]

I'd like you to check the deposit address linked to my bc.game account: 0x1616e7D0c69E4005247bFC154EE2858138B74952

It's strange that there have been new transactions recently after nearly 200 days of inactivity.

Could you please recalculate the total amount of my bets? I believe it may be underestimated. If you review my account history, you'll understand why I'm requesting a partial refund.

Umm... genuinely asking, what's the relevancies between those new transaction and this case?

Regarding recalculation and underestimates, I'll try to nudge them for this, but before that, can you amuse us with what AHOYBRAUSE asked? About where do you calculate this 1,400 BCD from?

Regarding AHOYBRAUSE's question about the 1,400 BCD, I unfortunately only have a screenshot of my BCD balance from April 29th, 2024 as proof. I don't have access to any detailed transaction history prior to that date.https://i.ibb.co/wRMGB3G/IMG-8768-1.png

For BC: I have yet to receive any formal proof regarding this matter, including my account activity history, despite my repeated requests. I would appreciate it if you could provide the necessary evidence or return the funds that are rightfully mine.

[JollyGood]

As unfair as it might seem to you, they are under no obligation to provide verifiable evidence for the reasons they have taken action. All casinos/gaming wesbites have the same principle because if they make clear what the specific exploits are (and the techniques used to identify them), it will allow scammers and cheats to circumvent those safety mechanisms.

Of course this process means the customer has no way to defend themselves against allegations they are not even being told in full about. You did sign up to their terms and conditions therefore you have to accept the situation unless you want to challenge them in court. BC Game have made it clear you had $37 in your account and they are willing to return it but they will not allow you to receive anything you won in dubious circumstances. That was made clear by them a long time ago yet you continue to post your protestations here instead of trying to use a different external arbiter.

Nobody in this forum is going to force BC Game to hand over $10,000 to you therefore if you wish to continue proclaiming you did not nothing wrong that leaves only a legal route (and that is a painstakingly long and expensive process). There is no benefit to you in you using this thread.

For BC: I have yet to receive any formal proof regarding this matter, including my account activity history, despite my repeated requests. I would appreciate it if you could provide the necessary evidence or return the funds that are rightfully mine.

[holydarkness]

Ok, though on the opening post you said that the date of the account being locked [thus, roughy the week where the situation began] was on 29 May,

[...]
Date of Account Lock: May 29
[....]

on later post you said it's on 29 April, as well as what the title said, so I believe there were a small typo and error in timeline on your opening post, with the accident happened on April. This screenshot below, were from the same date.

I think, the explanation for the discrepancies between the BCD amount you stated and what's on their database is because the number of BCD that they looked were the final result after the entire BCD forfeited since it was a winning from the bug exploitation.

Just throwing a wild guess here.

About proof though, I believe it's provided already? I covered a rough guesstimate on #104 with link to a screenshot of the proof they gave.

[0x13370]

You're right about the April 29th lockout date. I'm a regular player who would never exploit a bug.
My funds came from various games, as my transaction history would show, but BC.Game won't provide it.

I would appreciate it if BC.Game could re-evaluate this situation and suggest a fair resolution that satisfies both parties.

[Lakai01]

I'm a regular player who would never exploit a bug.
[...]

You can assume that BC.Game monitors the games very closely in order to recognize possible exploits quickly and avoid losing money unnecessarily. If, for example, something changes in the odds of winning in a game or if players suddenly play a certain game significantly more often, the internal checks also kick in and lead to game and player bans.

Even if you are not aware of any culpability, you have most likely benefited from an exploit.

[0x13370]

I'm a regular player who would never exploit a bug.
[...]

You can assume that BC.Game monitors the games very closely in order to recognize possible exploits quickly and avoid losing money unnecessarily. If, for example, something changes in the odds of winning in a game or if players suddenly play a certain game significantly more often, the internal checks also kick in and lead to game and player bans.

Even if you are not aware of any culpability, you have most likely benefited from an exploit.

Hi !
I agree with your assessment. However, my balance was in the thousands of dollars before I started playing the game in question.
Unfortunately, I did not take screenshots every five minutes, so I do not have proof of my previous balance.

BC.Game has also been unresponsive to my requests for my transaction history.

Given that my winnings were derived from various games, including the lottery, bingo, and sports betting, I believe it is fair to request that BC.Game reevaluate this situation and offer a reasonable resolution.

[0x13370]

Hello everyone,

I would like to thank the community for their support and advice throughout this ordeal. It has been several months now since my account was blocked and my funds (12,000 USDT and 1,400 BCD) have been withheld by BC.Game without clear justification or tangible proof on their part.

Key points to highlight:

1. Lack of transparency:
   - BC.Game claims that I exploited a vulnerability in the game "Mahjong Master," but they refuse to provide a complete transaction history or detailed evidence of this exploitation.
   - Without this information, it is impossible for me to verify their allegations or defend my position fairly.

2. Origin of the funds:
   - My winnings came from several games (lotteries, bingo, sports betting, etc.), and not solely from "Mahjong Master."
   - I have been requesting a complete transaction history for months to prove that these funds are legitimate, but BC.Game refuses to provide it.

3. Missing BCD:
   - I provided a screenshot dated April 29, 2024, showing a balance of 1,400 BCD.
   - I request clarification on this point and proof of the transactions that led to this reduction.

4. Excessive delays:
   - It has been over 8 months since my account was blocked, and despite my numerous requests, BC.Game has not provided a satisfactory response or a concrete solution.
   - This situation is unacceptable and shows a lack of respect for their users.

Additional clarification:
- BC.Game claims that I only deposited 137 USDT. However, this is incorrect. I have also deposited other cryptocurrencies, such as AVAX, to my account. The deposit address linked to my account is 0x1616e7D0c69E4005247bFC154EE2858138B74952. I request a full audit of all deposits made to this address, including AVAX and other cryptos.

My requests:

1. Complete transaction history:
   - I request BC.Game to provide me with a detailed history of all my transactions on the platform, including games played, amounts won and lost, and withdrawals made.

2. Proof of exploitation:
   - If BC.Game maintains that I exploited a bug, I ask them to provide concrete and detailed evidence of this exploitation.

3. Refund of legitimate funds:
   - If part of my winnings comes from games not related to this alleged exploitation, I request that these funds be returned to me.


Next steps:

If BC.Game continues to refuse to cooperate and provide the requested evidence, I will have no choice but to pursue this matter through legal channels. My goal is not to create conflict but to obtain a fair and transparent resolution.

I remain open to any constructive discussion with BC.Game to resolve this dispute amicably. However, if no satisfactory response is provided in the coming weeks, I will have no other choice but to escalate this matter.

I thank the community once again for their support and advice. I hope that BC.Game will finally take this situation seriously and act responsibly.

Sincerely,
0x13370

[0x13370]

@BC.Game Support Team,

This is a formal follow-up to my initial message on January 30, 2025, regarding my blocked account and withheld funds.

Despite repeated requests over the past 8+ months, I still await:

- A complete transaction history for all games and deposits (including deposit on address 0x1616e7D0c69E4005247bFC154EE2858138B74952).
- Concrete evidence of the alleged "exploitation" in "Mahjong Master," as claimed by your team.

I reiterate that my requests are reasonable and aligned with basic user rights to transparency and proof. Over 8 months of silence and inaction are unacceptable.


I remain open to resolving this amicably but urge you to act swiftly and responsibly.

Sincerely,
0x13370