🔥 SunFireCasino.com 🔥 - A casino crafted by players for players 🎰♠️🎲

[Odusko]

The site is not awarding me with my 100 free spins on Dog House Mobile for the deposit bonus. Please assist me with this issue. My username is tableplay.
Thank you.

how much did you deposit and are your deposit qualify for the 100 free spins bonuses, if yes then you should contact the support for an answer to what you are missing, although is good you are making this claims here on their ANN thread, and sure you will get the help you deserve from this comment, between I have not deposit on the sunfirecasino casino but able to create an account successfully.

[tableplay]

The site is not awarding me with my 100 free spins on Dog House Mobile for the deposit bonus. Please assist me with this issue. My username is tableplay.
Thank you.

how much did you deposit and are your deposit qualify for the 100 free spins bonuses, if yes then you should contact the support for an answer to what you are missing, although is good you are making this claims here on their ANN thread, and sure you will get the help you deserve from this comment, between I have not deposit on the sunfirecasino casino but able to create an account successfully.

Hi Odusko, to get the 100 free spins, the player is required to deposit at least 10 USDT (when I click the Dog House slot with the active bonus it just opens the game with no free spins - I am expected to wager my balance as if there are no free spins). I deposited 14 USDT. Please see the image posted below for the specifics of this bonus (you will see my deposited balance in the top right corner):
https://i.imgur.com/26Dc4Lt.png

Please note that the live chat does not work (when you click the "live support" icon, it issues a message that you should use Telegram for support because Live Chat is currently not working) and when you send an e-mail to support@sunfirecasino.com, there is no reply. The player is expected to use telegram to contact support even though it is never stated in the terms and conditions that having a telegram account is required to receive support. Below, I posted a screenshot of the message you get when you click live chat:
https://i.imgur.com/hER1yip.png

[God Of Thunder]

They should state in their terms and conditions that having a Telegram account is mandatory for customer support. If I had known this I would not have set up an account.

They do have live support on their website. Reaching their support via Telegram is not mandatory. Since they are still working on their live chat feature, you can try reaching them using Telegram if you do not have any problems using it. I was informed that your deposit was credited. As for your latest query, I would suggest again reaching out to their support. You must receive a promo code for the free spins if you received an email. Make sure you have used the promo code and activated it.

Is the slot contest still to be continued?
Try Sunfire's original game contest.
@God of Thunder

Yes. We are likely to come up with another slot multiplier contest next week. Waiting for their graphics designer to complete the banner for the contest.

[tableplay]

They should state in their terms and conditions that having a Telegram account is mandatory for customer support. If I had known this I would not have set up an account.

They do have live support on their website. Reaching their support via Telegram is not mandatory. Since they are still working on their live chat feature, you can try reaching them using Telegram if you do not have any problems using it. I was informed that your deposit was credited. As for your latest query, I would suggest again reaching out to their support. You must receive a promo code for the free spins if you received an email. Make sure you have used the promo code and activated it.

Is the slot contest still to be continued?
Try Sunfire's original game contest.
@God of Thunder

Yes. We are likely to come up with another slot multiplier contest next week. Waiting for their graphics designer to complete the banner for the contest.

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

[Cointxz]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

[avp2306]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

Maybe he's comfortable to used telegram that's why he suggest those things, but I guess he should deal with their support on where they are recommend to contact them. Since going on that platform might put him on risk since there's lots of impersonation happening and he might got an issue with this then get scam by imposters.

So better he should deal with them thru online chat support since provably that aside from they are safe from scammers they can get in touch with their real support.

The issue maybe the response time but this is still ideal venue for him to raise his concerns or issues.

[Cointxz]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

Maybe he's comfortable to used telegram that's why he suggest those things, but I guess he should deal with their support on where they are recommend to contact them. Since going on that platform might put him on risk since there's lots of impersonation happening and he might got an issue with this then get scam by imposters.

So better he should deal with them thru online chat support since provably that aside from they are safe from scammers they can get in touch with their real support.

The issue maybe the response time but this is still ideal venue for him to raise his concerns or issues.

It’s the opposite based on his previous complaint for the live support of this casino being on telegram.

Personally, I don’t really like moving the support matter on 3rd party app because there’s a possibility of scammer to impersonate the support by committing mistake from the player side.

Doing the customer support in the website is always the safest way on dealing the issue. We can guarantee that we are always dealing to the right support.

[tableplay]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

I guess you didn't click the icon.
https://i.imgur.com/hER1yip.png

[AmoreJaz]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

That is true, they have online support within the site. I don't think they will just have support via telegram channel. Just check the icon at the lower right of their landing page



And these days, there are several social media platforms that you can check out and see if the site has account of. For the availability of their support, the casino should aim to have several presence in those socmeds to reach out their patrons as well as potential players.

[khaled0111]

That is true, they have online support within the site. I don't think they will just have support via telegram channel. Just check the icon at the lower right of their landing page

Did you click that button and try to interact with their "live" support?!
Just read the reply just above yours, AmoreJaz.
When you click on that button, it will ask you to log in before you can get in contact with a customer support (Any visitor is supposed to be able to cotact live support without being logged in or even without having an account, imo). After logging in, when you click on that button "again", it will tell you that their live support is not availabel yet and that you need to contact them on telegram because their live support is not "up" yet!

[Fivestar4everMVP]

Hopefully Telegram is paying Sunfirecasino.com a commission since a Telegram account is required for support. I will not be opening a Telegram account, thus I will not be receiving any support.

I just recently visit their website just for the sake of checking whether your statement is true.

Live support on the casino website is available on the bottom left corner with message icon. Most of the casino have their own telegram channel that you can seek support too but they always have the standard live support on website in contrary to what you claim.

Well, even if the casino decided to use telegram as their major platform through which they provide support for or to their customers and prospective customers as well, I don't see anything wrong with this since this is what they see as being more convenient for them, and persons like myself would even prefer contacting them on telegram than using the live support on that website because live support isn't always live as one will have to wait a couple of hours sometimes before getting a reply, and sometimes when we get a reply early, it's mostly from a bot that can't solve our problem.

By the way, let me use this opportunity to welcome this casino to this forum, it's my first time coming across the casino here and I am happy to see that the casino have established its presence and even have a signature ad campaign running which is how I even discovered the casinos in the first place, I will visit the site and sign up later on, I will try some of the games also to see if this is the one I've been waiting for 😁

[iv4n]

I guess you didn't click the icon.
https://i.imgur.com/hER1yip.png

You can send them a message on the site, but the last time I waited pretty long for someone to answer... I sent them a message 5 minutes ago and still nothing. They are slow, and I guess it's something they should improve...

By the way, I have a little over 10k SFT, and I earned a few dollars. Will there be a new promotion so we can have more fun & mine more tokens?



Good luck, players!

[tableplay]

I guess you didn't click the icon.
https://i.imgur.com/hER1yip.png

You can send them a message on the site, but the last time I waited pretty long for someone to answer... I sent them a message 5 minutes ago and still nothing. They are slow, and I guess it's something they should improve...

By the way, I have a little over 10k SFT, and I earned a few dollars. Will there be a new promotion so we can have more fun & mine more tokens?

https://talkimg.com/images/2025/08/10/US6yso.png

Good luck, players!

I sent them a message in the sunfirecasino.com chat room and also to their support e-mail, as you did, but I never got a response.
Thanks.

[beveryu778]

I just play Dice and Wager $60 and then withdraw $42. it showing withdrawal is handed to process something like that and my cut balance but i am waiting for long time still my withdrawal not arrived on my wallet. and I have searched a lot to see the withdrawal history but I could not find that option. Where can I see this history and how can I know the status of my withdrawal? I see many options missing here. Can anyone tell me where can I find my withdrawal history? This kind of activity from a casino platform is annoying. Although I am promoting this platform through signature but I am feeling a bit unhappy here today. Can anyone clear my confusion and how long will it take for my window to be successful?

[Z_MBFM]

I just play Dice and Wager $60 and then withdraw $42. it showing withdrawal is handed to process something like that and my cut balance but i am waiting for long time still my withdrawal not arrived on my wallet. and I have searched a lot to see the withdrawal history but I could not find that option. Where can I see this history and how can I know the status of my withdrawal? I see many options missing here. Can anyone tell me where can I find my withdrawal history? This kind of activity from a casino platform is annoying. Although I am promoting this platform through signature but I am feeling a bit unhappy here today. Can anyone clear my confusion and how long will it take for my window to be successful?

You can find it very easily. Log in to your profile and then scroll down to where you will see this list. This option is located below where you took your screenshot.


However, I am unable to answer your question about how long it may take for your withdrawal to complete. Because I have not gambled or withdrawn any deposit on this platform yet. Op can give you the correct answer on this matter.

[beveryu778]

skip

Thanks for your information. I will wait for the OP's response to know the answer to the question of how long it will take for my withdrawal to complete. My withdrawal is still pending. I will post an update once the withdrawal is complete. If it takes a long time to withdraw, gamblers may turn away from this. So in this case, if there is a weakness in the platform, I advise to solve it.

[khaled0111]

...

I hope your withdrawal request will get processed soon and you receive your money. But can you tell us for how long you have been waiting so far?
In their FAQ, they claim that the deposit and withdrawal process is "seamless" which suggests that they are instant which appears not to be the case, unfortunately.
Hopefully, you are facing this delay because it’s your first withdrawal and they need to make some checks and that your next withdrawals will get processed instantly!

[beveryu778]

...

I hope your withdrawal request will get processed soon and you receive your money. But can you tell us for how long you have been waiting so far?
In their FAQ, they claim that the deposit and withdrawal process is "seamless" which suggests that they are instant which appears not to be the case, unfortunately.
Hopefully, you are facing this delay because it’s your first withdrawal and they need to make some checks and that your next withdrawals will get processed instantly!

It has been almost 12 hours now but my withdrawal is still not successful and is still pending. I have messaged customer support but have not received any reply from them within 12 hours. I don't understand what to do. I am also not getting any reply from the op here. I am also drawing the attention of the campaign manager God Of Thunder. Perhaps he is in touch with the team so he can help provide a better solution.

[henry_of_skalitz]

...

I hope your withdrawal request will get processed soon and you receive your money. But can you tell us for how long you have been waiting so far?
In their FAQ, they claim that the deposit and withdrawal process is "seamless" which suggests that they are instant which appears not to be the case, unfortunately.
Hopefully, you are facing this delay because it’s your first withdrawal and they need to make some checks and that your next withdrawals will get processed instantly!

Isn't there an exact amount of working days for it? It would be strange if there is none..

[SunFire Casino]

...

I hope your withdrawal request will get processed soon and you receive your money. But can you tell us for how long you have been waiting so far?
In their FAQ, they claim that the deposit and withdrawal process is "seamless" which suggests that they are instant which appears not to be the case, unfortunately.
Hopefully, you are facing this delay because it’s your first withdrawal and they need to make some checks and that your next withdrawals will get processed instantly!

It has been almost 12 hours now but my withdrawal is still not successful and is still pending. I have messaged customer support but have not received any reply from them within 12 hours. I don't understand what to do. I am also not getting any reply from the op here. I am also drawing the attention of the campaign manager God Of Thunder. Perhaps he is in touch with the team so he can help provide a better solution.

Hello! I want to answer this to clarify:

Withdrawals are manually handled untill the end of the summer, you requested this in the middle of the night which is the worst possible chase, btw all withdrawals are approved as of now, In most of chases within one hour we do approve them all, in weekends especially it might take a little longer.


We will soon implement automatic wds to make sure our player's comfrot is satisfied at best. Thanks!