EPICBET "confiscates" my balance with fake allegations

[Santaicuy222]

holydarkness: At the moment, there is nothing to mediate. User in question has not responded anything to the email we sent him despite me personally and the forum members here telling him multiple times to be in contact with our customer support. Until he doesn't escalate this internally, we are considering this case closed.

The only message i have from Epicbet is the one i have on this threat.

You never suggested me contact customer support, also, why should i after epicbet message where you say pretty CLEAR that i CANT do anything after your decision .

I will answer the email now , lets see your team response.

[Santaicuy222]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

Santaicuy222, kindly confirm if you're still withholding any response inquired by Epicbet's customer support? And, uhh... I believe [EpicCharles feel free to correct me if I am wrong], I believe Epicbet is refusing me as a bridge, inferred from above reply.

"Thank you for your message.

After a thorough investigation into your case, it has been decided that the account will remain closed and the balance confiscated.

Please note that this decision is final and irreversible.

We apologize for the inconvenience.



Best regards,"

their response after i mail them today

[holydarkness]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

Santaicuy222, kindly confirm if you're still withholding any response inquired by Epicbet's customer support? And, uhh... I believe [EpicCharles feel free to correct me if I am wrong], I believe Epicbet is refusing me as a bridge, inferred from above reply.

"Thank you for your message.

After a thorough investigation into your case, it has been decided that the account will remain closed and the balance confiscated.

Please note that this decision is final and irreversible.

We apologize for the inconvenience.



Best regards,"

their response after i mail them today

I believe it's not me that you need to inform and quote, rather, EpicCharles, as the representative of Epicbet. He's the one that can give follow ups to EpicBet and toss the ball that's now on their court. Without both parties consent and agreement [and cooperation], I am a mere spectator.

[EpicCharles]

I believe accusing user has received more messages from us with instructions on how to escalate further. I might be wrong, feel free to correct me.