Swedish ASIC miner company kncminer.com

[Mogumodz]

KNC was fantastically quick with my RMA. Much quicker than any other RMA's I have had this year.

Sent on a Monday, arrived with them on Tuesday.
They emailed me saying they had got it, and were sending out a replacement that day.
The new board was back with me the next day before lunch.

*Edit*

I used

KnCMiner AB
Birger Jarlsgatan 33 5tr
111 45 Stockholm
Sweden

[-Redacted-]

Wow.  All I can say is...  Wow. 

[bobsag3]

Can someone verify that the address I was given to return the module to is correct?  
According to a manager at UPS International, this is not a valid address.

KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

That is the exact same address I was given too.

And thats the address I have filled out on both the Waybill, and the Customs forms.

[timmmers]

It puzzles me how companies like KNC can spout all this commitment to the bitcoin economy, and not see that the bedrock of that economy is the ability for someone to mine the coins economically....and also the future of their business. People won't be back to lose another shitload of money in return for creating the coins to make the system work, funding the dev of the rigs...and being the only ones likely to not make anything.

Exactly my thought.
I had friends and relatives asking me about what I am doing and listening with interest when I explain to them what Bitcoin is and wanting to invest a lot of money too, completely trusting me with the decision.
I was going to tell to to buy from KNC eventually. I was...

What a mess that could make of your reputation. Normal people outside of this mad world wouldn't stand for being treat like this as a customer for a machine costing thousands. Just not answering the phone alone would be enough. "We're busy" is not an excuse, that's all about planning workloads and fuck all to do with the customer.

What happened to you was deplorable. Hopefully the exchange rate will compensate you.

[CYPER]

What happened to you was deplorable. Hopefully the exchange rate will compensate you.

That's what I am hoping for too. Yet it will not remove the bad after-taste from missing on a huge percentage of all the Bitcoins I will ever mine, because of poor planning on their part and the obvious and blatant segregation of customers in terms of achieved hashing speeds.
I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  

[-Redacted-]

Can someone verify that the address I was given to return the module to is correct?  
According to a manager at UPS International, this is not a valid address.

KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

That is the exact same address I was given too.

And thats the address I have filled out on both the Waybill, and the Customs forms.

Dunno M  - It almost seems like the UPS manager was maybe just trying to find an excuse for their screw up, since other people have shipped there successfully.  Let's just drop it for now, wait and see when the replacement module shows up.  

[FeedbackLoop]

I prefer to think of it as "mostly currency" with properties that make it hold value better in it's money aspect than most FIAT currencies, but I really don't think anyone wants us to debate that here and I'm not that interested in definitions.

Cheers!
 

Fair enough, this probably isn't the place. Right now my time is so limited that I can't pursue this in great detail, but if you'd be interested in debating it some other time and in a new thread, I would be up for that. In reading my original post, it came off as an attack. In reality, I just hadn't had my coffee yet I find a lot of your stated opinions to be similar to mine, and I like your posts. I think it would be an engaging debate.

Anyway, I'll leave it at that for now, except to say that economics is a rather serious hobby of mine. That is what initially attracted me to bitcoin, it's a novel approach to money. Not exactly fiat, not tangible, but with elements of both. It seems a worthy experiment from many different angles.

It did not come at all like an attack and thanks for the appreciation. I agree 100% with you that it has elements of both and that makes it attractive. That is not something we are coming up now either . I don't think we have much to discuss about it really (not me at least).
 
I am more interested in the consequences of this psychological aspect of mining at the moment actually:

But that's also for  some other thread. I can do it a few weeks from now or you can do it now if you're interested

Also I genuinely meant it when I said I liked your proper gold mining experience. You certainly must have a lot to teach. (another thread )

Btw, for this post not to be a complete off-topic I'll report this now: my unit has now been running without the "dwindledown" for 2 days straight with 0.98 vanilla at ~70 degrees reported (open, no case fans, coolers on which is what seems to work for my machine). ~3.5% HW, ~4 cores off. ~561 GH/s reported by the ckolivas cgminer shipped with 0.98 vanilla. 558 at pool. Using Slush continuously.

Cheers!

[The Avenger]

In a gold rush the guys selling shovels don't break the miners legs with them..they need those guys to come back and buy again.

They don't seem to care. They don't seem to realise that for many, this will be how their whole affair will be remembered:

ORSoC: Amazing

KNC:
Poor/Zero communication
Over promising and under delivering to ~40% of customers
Rude/unfriendly/stroppy customer service
Ignoring customer emails
Inability/unwilling to answer phone during regular office hours
Underprepared and understaffed
Stubborn/rigid RMA policy

[The Avenger]

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  

Wow! What a despicable attitude to customers! That really is disgraceful.

[FUKT]

So KNC would not accept even Bitcoins as a security in order to send working boards first as to minimize downtime for customers.
From where I am standing it looks like they are trying hard to work against their customers by refusing to come up with a RMA solution that works for both sides.
I can not think of a single reason why they would not accept BTC as a security in order to send working boards first, apart from trying to discourage people from using the RMA service.

I have been playing email ping pong with them for the last two weeks. Late delivery, faulty units and generic customer service . . . but hey at least they got there in record time.

[ElGabo]

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer 

Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

[BtcBling]

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer 

Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

So, that's scandinavian professional customer service. But at least they answer some times on the phone... and reply emails... Avalon not

[BtcBling]

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan? 

[madsusies]

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan?  

Lol bro don't call customers service but you, psychiatrist, diff in January will be 2000mil even now peeps make pre order 5k and get soon 1k a month only, before you waited on avalon but you get a 10k a month

[seanrarey]

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

[Paladin69]

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  

Wow, that's a really shitty thing to say.  The price of the November orders proves they care about those people even less.  Now that BTC is in the news again, I'm sure they will sell easy to new suckers.

[Bargraphics]

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

[wtfvanity]

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

Did you put Avenger on your hand? He's gotta be the loudest. Actually, he is the loudest, but probably not even the most serious.

~8,000 units there are certainly more than 5 issues. The firmware updates I think have finally resolved the vast majority of them. Fires seem to have stopped. It would be nice if they would straighten out some of the RMA issues but regardless, there will be people that won't be happy.

[FUKT]

Are some people getting paid to talk positive about KNC?

[wtfvanity]

Are some people getting paid to talk positive about KNC?

Bet BFL pays people to talk bad about other companies or does it themselves under puppet accounts. All is fair in love and business.