Swedish ASIC miner company kncminer.com

[bobsag3]

sorry orama, nothing personal man its just how i feel. as i have said before, your openday report really helped me with my decision to buy KNC and have been a very happy customer since, its just how this all came together, doesnt even really matter tho.

Ok, cool, but now what am I meant have done ref the above?!

You lied to my face, and Redacted about his unit's RMA.

No. I didn't I asked Emilia, she was sitting next to me there and then, Redacted confirmed. What's the problem?

Heres your previous quote:

Hi,
 
Please write in large writing on the box RMA 131029-12 and send the board back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with the new board.
 
Thanks
Emilia
 

Your return arrived today, was processed and repaired today, and left here by courier today.
In and out the same day.
That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself.

I then posted this:

On Wed, Nov 6, 2013 at 1:14 PM, Customer Service <[email protected]> wrote:
Hi,
 
This has not yet arrived at our location. Could you please provide a tracking number so that we can chase it?

 
Should you have any further questions please do not hesitate to contact us.
 
Thanks
Emilia

So either you lied or she lied.

Sorry you are going to have to spell this out real slow, as all I can see was that she has responded there in an email to you at 1pm, I responded to you at 6pm, and Redacted confirmed it had arrived that day. So what's the issue?

Jeesus your dence.

You told us the RMA had allready been received and processed and sent out, according to "Emilia".

UPS said they still had the package.
KnC said they didnt have the package.

You lied either about having spoke to Emilia, or the status of the RMA. Pretty simple.

"Your return arrived today, was processed and repaired today, and left here by courier today.
In and out the same day.
That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself." < your quote

You're nuts. You were online, Redacted was online, I was online, Emilia was at 6pm. I ask her to look it up as a favour to Redacted at the other day, an entire 5 hours after you receive an email from her at 1pm with no confirmation of delivery from UPS at that point. UPS presumably do not live update. Deliveries arrive here until 3pm weekdays. Emilia handles customer service, she does not open, test, repair, or replace anything, she does however process the daily collections, order the courier to pick up at 5pm each day. And clear the Daily RMA list EOD. Within that time UPS delivered and therefore we immediately sent a return, which was verified by Redacted.

...and has just been verified again. Did not enter these doors until that day, replaced that day. As Redacted already stated UPS delayed the return to us. I thought this was case open, case closed the other day, but apparently you are determined to find something that doesn't exist. Arrived at the UPS office where it was scanned at 6pm, and is actually out for delivery today, in the US.

UPS delivered over 24 hours AFTER you said we had a replacement on the way, as verified my Emilia. Then I get an email from her AFTER YOU SAID THAT stating they dont have it and asking us for tracking number.

So your telling me that KnC mystically received my modual? IM not talking about looking at the tracking number- I physically spoke to someone at UPS in sweden shortly after you said it arrived, and he had It had been sitting in a warehouse since the first failed delivery.

Im not looking for "something that doesnt exist" im using hard facts to prove that either KnC is lying, or you are. Its not that hard to have a straightforward RMA process that does not involve deceiving consumers.

"Your return arrived today, was processed and repaired today, and left here by courier today.
In and out the same day.
That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself."

24 hours later (LOCAL TIME, not US time) the package was delivered.

[Syke]

What is nearly impossible to predict is WHEN it will level off. It seems to be starting to now, but this could be a hiccup.

It's not going to level off anytime soon. Any leveling off you see is just temporary variation. Tons more hashpower is coming online in the following months. A few days of low increase means nothing in the big scheme of things. 6 months from now I'm going to laugh so hard at anyone sayinig it's leveling off now.

[jelin1984]

why the saturn stop from knc?

[timmmers]

The thing is, we have no way to profit from a downward turn

Oh yes we have. http://www.plus500.co.uk/ if you have the bottle. Leverage though..so be careful if you have a go. Demo mode. Get used to it and see the huge losses you can make if you aren't careful.

[xyzzy099]

He's still mathematically correct. The huge increases CANNOT continue. It's simply impossible. For it to keep the exponential increase, the next company would have to deliver at least twice as much as KnC, and they'd have to do it within a few days. It will level off.

What is nearly impossible to predict is WHEN it will level off. It seems to be starting to now, but this could be a hiccup.

It's a truism that difficulty can't increase forever, but the steepness of that curve can still turn back more and more vertical very quickly - and will soon enough.  Hashfast and Cointerra WILL ship at some point, KnC and Bitfury will continue to make units as quickly as they can, for as long as they can do so profitably, and others will join in also, for as long as it remains profitable to sell mining hardware.

I am happy to see the recent decline in the steepness of that curve - but I am not lulled into believing that it is a long term change.

Make your BTC while you can.

[FUKT]

Just got my RMA, has KNC changed their tune? They sent me a UPS label and are paying for shipping. Does anyone know what shipping speed and service I am looking at from Australia to Sweden?

[CYPER]

Just got my RMA, has KNC changed their tune? They sent me a UPS label and are paying for shipping. Does anyone know what shipping speed and service I am looking at from Australia to Sweden?

I was offered free prepaid return label on 1st November, so I guess they have been doing that for a while.

[Phoenix1969]

He's still mathematically correct. The huge increases CANNOT continue. It's simply impossible. For it to keep the exponential increase, the next company would have to deliver at least twice as much as KnC, and they'd have to do it within a few days. It will level off.

What is nearly impossible to predict is WHEN it will level off. It seems to be starting to now, but this could be a hiccup.

It's a truism that difficulty can't increase forever, but the steepness of that curve can still turn back more and more vertical very quickly - and will soon enough.  Hashfast and Cointerra WILL ship at some point, KnC and Bitfury will continue to make units as quickly as they can, for as long as they can do so profitably, and others will join in also, for as long as it remains profitable to sell mining hardware.

I am happy to see the recent decline in the steepness of that curve - but I am not lulled into believing that it is a long term change.

Make your BTC while you can.

Every time a manufacturer delivers, the cloud's hashrate gets larger, which makes it that much harder to make the same impact on the next delivery...   Not too hard to understand.....

[augustocroppo]

finally the increase seems to flatten
Weird, because with this high BTC value I can image some are even turning on gpus for BTC again..

http://bitcoin.sipa.be/speed-small-lin-2k.png
http://bitcoindifficulty.com/

I said it would plateau a few weeks back and was laughed out of the thread, someone threatened to remind me about it to, 'saved for posterity' I believe.

Fact is, there it was, the largest shift in Bitcoin tech, with not really anything else coming online currently, certainly not in line with what just occured. That seismic shift in hashrate, equal to the entire cumulative hashrate since Bitcoins inception 4 3/4 years ago will never reoccur with such impact, in such a short period of time ever again.

Someone makes a claim that "seems to flatten" and you jump over as that proves your gibberish statement was right all way along?

 

Why do you like to pretend to be an expert in something you do not understand completely?

Let me show you what is a "plateau" in the exponential axis chart:

[Syke]

Every time a manufacturer delivers, the cloud's hashrate gets larger, which makes it that much harder to make the same impact on the next delivery...   Not too hard to understand.....

So far, it's been just amatuers shipping units. When the real manufacturers start pumping out miners, you're going to cry at the difficulty increases.

[Phoenix1969]

Every time a manufacturer delivers, the cloud's hashrate gets larger, which makes it that much harder to make the same impact on the next delivery...   Not too hard to understand.....

So far, it's been just amatuers shipping units. When the real manufacturers start pumping out miners, you're going to cry at the difficulty increases.

I surely agree.....  except the part about only amateurs... I don't consider AllChip & AST, or Orsoc amateurs

[xyzzy099]

He's still mathematically correct. The huge increases CANNOT continue. It's simply impossible. For it to keep the exponential increase, the next company would have to deliver at least twice as much as KnC, and they'd have to do it within a few days. It will level off.

What is nearly impossible to predict is WHEN it will level off. It seems to be starting to now, but this could be a hiccup.

It's a truism that difficulty can't increase forever, but the steepness of that curve can still turn back more and more vertical very quickly - and will soon enough.  Hashfast and Cointerra WILL ship at some point, KnC and Bitfury will continue to make units as quickly as they can, for as long as they can do so profitably, and others will join in also, for as long as it remains profitable to sell mining hardware.

I am happy to see the recent decline in the steepness of that curve - but I am not lulled into believing that it is a long term change.

Make your BTC while you can.

Every time a manufacturer delivers, the cloud's hashrate gets larger, which makes it that much harder to make the same impact on the next delivery...   Not too hard to understand.....

Let's see if you understand this:  Supply of hashpower WILL increase until it is barely profitable to sell it - which will coincide exactly with the point where the most efficient miners make only the slimmest margins they can accept and stay in the business of mining.

That means difficulty will continue to rise - even if not a steeply as it is at the moment - until you, me, and all of us who are not going into this as a serious industry will be pushed out of the market.

Make your BTC while you can.

[WastedLTC]

I've seen a few mentions here about a "10% discount" on BTC payments. Where does that appear on the KNC website?

when u select billing method at checkout.

[timmmers]

Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.

You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.

COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*

6) Bargraphics
7) Mota
All the people posting on the KNC support subforum

Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?

So we are stuck at 5 people with problems right now?

Hmm, odd. I've always said I was lucky to have a perfect rig. Ran at max from day 1 apart from firmware updates which all worked and improved it slightly.

The fact that I'd never have known about the updates or anything else if it were left to KNC to tell me...which they haven't bothered to since they got my money....pissed me off though. The fact that they were over a week past their promised and oft confirmed delivery date which cost me hashing time and the fact that others were much worse treated by these people needs to be out there.
They are not the messiahs, they are very naughty boys.

If BTC was now at the price it was back when we ordered it would be a disaster for most people. Not as bad as BFL since they actually did produce the 1st rig on time and ship them all...but ignoring customers and lying to them isn't great is it? How the fuck I got an email telling me my rig was ready to be picked up in Stockholm a few days ago is beyond me..but it shows they haven't a clue at the very least.

People seeing the fairytale in the media could easily be walking into a dream of KNC being th wonderful competent company they imagine they are ..and if I were in that situation I'd like to see the truth, not some bullshit that would take my money and leave me disappointed.

They haven't the time to communicate on forums. even their own. According to Orama. I am eating my supper now, I can manage it. Ten minutes a day would be easy for them. Truth is they can't be bothered or they have nothing to say. Got your money..fuck off there's a good chap. See you when we want to sell you another rig.

[Bitcoinorama]

Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.

You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.

COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*

6) Bargraphics
7) Mota
All the people posting on the KNC support subforum

Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?

So we are stuck at 5 people with problems right now?

Hmm, odd. I've always said I was lucky to have a perfect rig. Ran at max from day 1 apart from firmware updates which all worked and improved it slightly.

The fact that I'd never have known about the updates or anything else if it were left to KNC to tell me...which they haven't bothered to since they got my money....pissed me off though. The fact that they were over a week past their promised and oft confirmed delivery date which cost me hashing time and the fact that others were much worse treated by these people needs to be out there.
They are not the messiahs, they are very naughty boys.

If BTC was now at the price it was back when we ordered it would be a disaster for most people. Not as bad as BFL since they actually did produce the 1st rig on time and ship them all...but ignoring customers and lying to them isn't great is it? How the fuck I got an email telling me my rig was ready to be picked up in Stockholm a few days ago is beyond me..but it shows they haven't a clue at the very least.

People seeing the fairytale in the media could easily be walking into a dream of KNC being th wonderful competent company they imagine they are ..and if I were in that situation I'd like to see the truth, not some bullshit that would take my money and leave me disappointed.

They haven't the time to communicate on forums. even their own. According to Orama. I am eating my supper now, I can manage it. Ten minutes a day would be easy for them. Truth is they can't be bothered or they have nothing to say. Got your money..fuck off there's a good chap. See you when we want to sell you another rig.

No, this is not a consumer device, neither is it consumer friendly, they are however incredibly busy constantly trying to tweak it and improve it, which is obvious as there is a reason atypical 28nm devices take 12-18 months post fab to refine. This is the fastest 28nm device ever created. The surrounding components are like a family that doesn't get on with eachother, but have to meet a new family member for the first time and keep up appearances. They've picked the strongest personalities capable of managing this and placed them in a room together, but really and truly they've never met the ASIC before. Will you wait 12-18 months for a device to be ready? For a company's customer service to be prepped on it inside out?

No, this is Bitcoin you all want the tech now.

If you want a consumer device like an Apple iPhone, then understand Apple have both the iPhone 6 and likely the IPhone 7 in hand are tweaking it to perfection for release. KnC haven't had the luxury of that time. you've had the damn thing for a couple of weeks less than they have, and we're all finding out what works, and what doesn't as an iterative process. The company is actually full of the most solid work ethic i've seen it's half 8 on a Friday evening and the software engineers, myself and most others are still here. No one has relaxed, sure the pressure and burden to some extent is off, but no one has the attitude of "Got your money..fuck off there's a good chap". You're just making crap up you want to believe. Really.

As I said months ago Marcus would have played with that thing and delayed it's release to perfection. Sam and Andreas understood for you have to have that device hashing in your hands asap. You got it, unrefined, but as refined as they have had it themselves, shipment began that same week. Issues are dealt with as they arise, and the majority are over the moon.

[Syke]

I surely agree.....  except the part about only amateurs... I don't consider AllChip & AST, or Orsoc amateurs

No offense, but shipping a couple hundred units a day is amateur. Professional factories can ship thousands upon thousands.

[Bitcoinorama]

I surely agree.....  except the part about only amateurs... I don't consider AllChip & AST, or Orsoc amateurs

No offense, but shipping a couple hundred units a day is amateur. Professional factories can ship thousands upon thousands.

Would you like them to sell at that volume?! I mean those factories exist sure, but they want you to ship thousands upon thousands, if you're going to use them. Logic dictates that's why they build those premises...

[DeathAndTaxes]

I don't think the plateau is anywhere near. My only hope is that Orama has insider info, so he probably knows that KnC won't deliver +1,000TH/s in November. But a lot of new miners are coming online for sure, and I'm sure Bitfury is going to deploy a shitload of hashrate given the fact that BTC/USD is going crazy.

Why would the Nov batch be smaller than the Sept/Oct batch?  If KNC knows they can ship X units in ~30 days the first month with the most problems, the most unexpected delays, and the most stress why would they anticipate only selling a fraction of that the following month after having 15 days to mass produce boards, catch up on some sleep, improve their shipping process?

[DPoS]

As I said months ago Marcus would have played with that thing and delayed it's release to perfection. Sam and Andreas understood for you have to have that device hashing in your hands asap. You got it, unrefined, but as refined as they have had it themselves, shipment began that same week. Issues are dealt with as they arise, and the majority are over the moon.

I let you off for a while, but you still haven't come clean and act like it never happened.

BUT...  you say it 'wasn't refined' but then WHY did they pull out 4 VRMs before they either bothered to test them, or knew and just shipped anyway??

Why not wait till they had proper firmware (.95) to at least handle the power issues over spec before stripping the boards?

I agree to let a lot of the other nonsense slide (what happened to next shipping? no ship on sat??? what??) but to act like a big 'fuck them till we fix it' decision wasn't made is LYING

so just own up to it

[Bitcoinorama]

I don't think the plateau is anywhere near. My only hope is that Orama has insider info, so he probably knows that KnC won't deliver +1,000TH/s in November. But a lot of new miners are coming online for sure, and I'm sure Bitfury is going to deploy a shitload of hashrate given the fact that BTC/USD is going crazy.

Why would the Nov batch be smaller than the Sept/Oct batch?  If KNC knows they can ship X units in ~30 days the first month with the most problems, the most unexpected delays, and the most stress why would they anticipate only selling a fraction of that the following month after having 15 days to mass produce boards, catch up on some sleep, improve their shipping process?

Sleep, wow how I miss that, in all seriousness I've literally been delirious and emotionally fried from the lack of it. Honestly.