Swedish ASIC miner company kncminer.com

[vesperwillow]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

[Phoenix1969]

Avenger...
I love you too....sweetie....    I sense a bit of jealousy and resentment.
Fact is... those who got KNC Equipment did well, and continue to do so.
You should have got one... admit it.
Your bashing is like a fart in the wind....   insignificant.
Guess you can't tell us where the asic deals recommended by Avenger are?

I am pretty sure he had an order. I remember during the stressful time waiting for October units some malicious troll said that orsoc is going bankrupt. I think it was him who posted a picture of a guy having a heart attack. So he was pretty stressed at that moment. But maybe he cancelled and requested refund. I don't know.

Well remembered, I did post that photo and was stressed. missed it...you erase it?

I've even posted a picture of my miner a few weeks back. It's more fun for the shills (some of whom already accepted I have a miner, but now changed their minds) to keep up with the line I don't have a miner, e.g.

Avenger...  Die 0 was addressed with the 0.98.1 beta firmware, and most machines were fixed with it. Other than you, I don't think there are more than a handfull more out there..MAYBE.   So to call that the "Biggest issue" is Total Crap.
okay we have...  and now you have tuning suite as well... you could have rma'd it too
1. Avenger  (Assuming he really has a machine)

sorry to interrupt, but Avenger send me pm this afternoon saying thanks for the quota-patch I wrote
he had further questions regarding the quota feature of cgminer and how to apply it, would not make sense I guess in case he would not have a device and the patch applied on his web-interface

thanks...  I'm pretty sure he has one anyway, just tryin to get the chap to "let go the hate", and take advantage of his offer, this is getting silly.

Fickle much Phoenix1969?

If bumcoinobama says anything, you seem to swallow it whole. I'm sure I posted a picture of something similar here the other day?  
Yes, I do, and have no reason to distrust him
P.S.

I'm EXTREMELY HAPPY KNC made millions from our preorders, because I have a vested interest into seeing them succeed!  

Let's see. If you had some miners hashing, which you do, you would actually have a vested interest in knc going bust, as it means your miner would earn more BTC if kfc didn't ship any more hashing power.
So what is your vested interest? You are a major cheerleader, I guess you are one of those guys who gets preferential treatment from knc.

 and if they went under, you'd never get a bad board working... and I would have never have had the chance to quintuple my hashpower ordering next gens with the profits. I guess that's just too simple for some to see.  

I was only guessing by phoenix's change in tone that he got something extra from KNC to sweeten him up.
I was already KNC's #1 fan, nice try

Edgar has since got him to reveal he got free boards from knc  Wrong again...Biffa gets that credit, Edgar just whined the loudest... (something else he is now trying to backtrack from ). His behaviour is becoming almost identical to the official forum shill who has been in hiding for the last week, even though he logs in all the time. Quite a joke outfit overall. But it seems no amount of talk will change some people's mind. They say Q1/Q2 and people are thinking they will take delivery in March?   The self-delusion and shillery on this forum is off the chart.
Yeah, really self-diluted... You must be right, and I lost out tons on KNC...  with 5 flippin' Neptunes coming... yeah....self diluted... Backtracking from what exactly?  O'rama is alot more patient in here than I am... as he should be...an employee now, which is why he doesn't have time for trolls anymore

Meanwhile, once again, I'm trying to warm up dies on the garbage knc sent me to get them to come on.

and how long will you complain about the boards before doing an RMA?  Wait long enough, and then you can complain when they are totally out of RMA boards too  

[Cablez]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

And that is precisely what i did.  I was going from a Coolermaster v1000 to a nice Corsair AX1200 gold.  Brand new out of the box never used, plug it all in, hit the switch and poof.......Fire!  That was my good Jupiter too.

Here is the aftermath.

[CeeCee]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

And that is precisely what i did.  I was going from a Coolermaster v1000 to a nice Corsair AX1200 gold.  Brand new out of the box never used, plug it all in, hit the switch and poof.......Fire!  That was my good Jupiter too.

Here is the aftermath.

I have two Corsair AX1200 for my October Jupiters and everything is fine.

[canth]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

And that is precisely what i did.  I was going from a Coolermaster v1000 to a nice Corsair AX1200 gold.  Brand new out of the box never used, plug it all in, hit the switch and poof.......Fire!  That was my good Jupiter too.

Here is the aftermath.

Is that just one board out of the 4 that fried? Does it run the other 3 ok?

[Phoenix1969]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

And that is precisely what i did.  I was going from a Coolermaster v1000 to a nice Corsair AX1200 gold.  Brand new out of the box never used, plug it all in, hit the switch and poof.......Fire!  That was my good Jupiter too.

Here is the aftermath.
image edited out

I have two Corsair AX1200 for my October Jupiters and everything is fine.

Ouch! I'd be dialing 100 times during business hours, until you get thru. It took Cypher 40x, and my Aussie friend the same just today... if you are in a hurry....  I'd be eyeballing 3 bucks @ radio shack, and 10 mins soldering.... or going to my neighborhood electronics repair man... should be able to fix in a jiffy  Caps like that are common.
You should have no problem RMA tho I'd think...  Problem is, your email is most likely among 2000 others asking questions that have been answered already...  be assertive mate...keep calling/hitting redial till you get thru. I'm certain they want to take care of you

[vesperwillow]

Does anyone know what the typical support e-mail reply time is nowadays?  I had a nice fireworks display on one of my Oct. Jupiter's when upgrading PSUs and haven't heard anything from them for a couple of days now aside from the auto reply. Just curious how long it will take to issue RMA.

What the bloody did you do? All you have to do is swap cables.

And that is precisely what i did.  I was going from a Coolermaster v1000 to a nice Corsair AX1200 gold.  Brand new out of the box never used, plug it all in, hit the switch and poof.......Fire!  That was my good Jupiter too.

Here is the aftermath.

Are you sure the PSU you plugged in, didn't have a wire crossed? If you unplugged one PSU which had been running things great, and ONLY plugged in a different PSU, and blew a diode/capacitor, it almost sounds like a ground short/reverse-polarity issue. Especialy given the damage in that picture.

I would seriously check the PSU's wiring, especially if it's modular, before trying to use it again.

[Cablez]

Well it was a standard PSU switch I had thought.  As soon as I saw the flame I immediately shut it down.  The other 3 boards are running happily with that same AX1200 so I assume there may have been something faulty with this board?

Looking at the first exploded cap I see that the damage extends through the first layer of the PCB so an easy swap is most likely going to be ineffective, hence why I was trying to contact support for an RMA.

EDIT: Looks like I just received the email from support with an RMA number. So for anybody else wondering it looks like it takes just under 2 days for a reply. Thanks a bunch KNC.

[vesperwillow]

Well it was a standard PSU switch I had thought.  As soon as I saw the flame I immediately shut it down.  The other 3 boards are running happily with that same AX1200 so I assume there may have been something faulty with this board?

Looking at the first exploded cap I see that the damage extends through the first layer of the PCB so an easy swap is most likely going to be ineffective, hence why I was trying to contact support for an RMA.

EDIT: Looks like I just received the email from support with an RMA number. So for anybody else wondering it looks like it takes just under 2 days for a reply. Thanks a bunch KNC.

So it wasn't just the PSU, you were using a switch of some sort?

Again, for this type of damage, particularly on those specific components, it looks very much like a ground-fault/short. Not a KNC warranty issue. Just mentioning this because you could destroy future boards.

[Cablez]

So it wasn't just the PSU, you were using a switch of some sort?

Again, for this type of damage, particularly on those specific components, it looks very much like a ground-fault/short. Not a KNC warranty issue. Just mentioning this because you could destroy future boards.

Correct. No switch, just a standard PSU jumper similar to what was detailed in the manual. I checked the blue extension cable for any signs of damage and it looks fine throughout as well. I am stumped by this turn of events so let's see what KNC discovers when I send it to them.

[vesperwillow]

So it wasn't just the PSU, you were using a switch of some sort?

Again, for this type of damage, particularly on those specific components, it looks very much like a ground-fault/short. Not a KNC warranty issue. Just mentioning this because you could destroy future boards.

Correct. No switch, just a standard PSU jumper similar to what was detailed in the manual. I checked the blue extension cable for any signs of damage and it looks fine throughout as well. I am stumped by this turn of events so let's see what KNC discovers when I send it to them.

Ahh gotchya. Nomenclature.

[fubly]

Thank you very much KNC!!

All four Noveremmmbbberrrr come late, but all is working perfect.

Everyone has 670 to 672 +-1. You are the best!

Now you can offer an other firmware so that we can have 1 Th/s per Machine.

If you develop one i will pay 1K for each machine.

thx

[CYPER]

Just received my November Jupiters and there is damage. Here's the email I sent to support:

I just received my November batch Jupiters and 2 of the ASIC chips are extremely hot, reaching over 86C in a very cold room, which cannot be kept cold as it is the living room. The other ASIC chips vary in temperature from 38 to 57 degrees.
I removed the heatsink from the hottest ASIC to re-paste it and as you can see in the pictures provided it has been severely damaged during transit.
The base consisting of 4 copper pipes is supposed to be perfectly flat, so it has perfect contact with the heat spreader of the ASIC chip, but the pipes have been misaligned and bended and currently they do not sit at the same level as seen in the pictures.
The original metal plank that sits directly on top of the pipes has fallen off even though it is not supposed to as it is glued to the pipes.
Because of the uneven contact surface the whole heatsink is tilted backwards.

Also recently I bought an October Jupiter from (Phoenix1969) from Hawaii and it also arrived with one of the heatsink damaged it the same way. Until yesterday I was convinced it was damaged by being dropped as it looked impossible for such damage to happen during transit, but now with the units I have received directly from you it is obvious UPS are at fault. And his unit was packaged much better than yours - 2 separate boxes and a lot of thick bubble wrap.

Pictures from the Jupiters I received from you today: http://imgur.com/a/zrL2Z#0

Pictures from the Jupiter received a few days ago: http://imgur.com/a/zCCJk#0

The ASIC chips + boards are fine - it is just the coolers that are damaged. I have already ordered a replacement cooler for the Jupiter, not received directly from you, but would need to order 1 or 2 more for the damaged ones you sent me. I will appreciate it if you can pay for these or just sent me replacements.

Thank you.

[ASIC-K]

Just received my November Jupiters and there is damage. Here's the email I sent to support:

I just received my November batch Jupiters and 2 of the ASIC chips are extremely hot, reaching over 86C in a very cold room, which cannot be kept cold as it is the living room. The other ASIC chips vary in temperature from 38 to 57 degrees.
I removed the heatsink from the hottest ASIC to re-paste it and as you can see in the pictures provided it has been severely damaged during transit.
The base consisting of 4 copper pipes is supposed to be perfectly flat, so it has perfect contact with the heat spreader of the ASIC chip, but the pipes have been misaligned and bended and currently they do not sit at the same level as seen in the pictures.
The original metal plank that sits directly on top of the pipes has fallen off even though it is not supposed to as it is glued to the pipes.
Because of the uneven contact surface the whole heatsink is tilted backwards.

Also recently I bought an October Jupiter from (Phoenix1969) from Hawaii and it also arrived with one of the heatsink damaged it the same way. Until yesterday I was convinced it was damaged by being dropped as it looked impossible for such damage to happen during transit, but now with the units I have received directly from you it is obvious UPS are at fault. And his unit was packaged much better than yours - 2 separate boxes and a lot of thick bubble wrap.

Pictures from the Jupiters I received from you today: http://imgur.com/a/zrL2Z#0

Pictures from the Jupiter received a few days ago: http://imgur.com/a/zCCJk#0

The ASIC chips + boards are fine - it is just the coolers that are damaged. I have already ordered a replacement cooler for the Jupiter, not received directly from you, but would need to order 1 or 2 more for the damaged ones you sent me. I will appreciate it if you can pay for these or just sent me replacements.

Thank you.

man, you have had some bad luck/experiences eh....

[1l1l11ll1l]

Just received my November Jupiters and there is damage. Here's the email I sent to support:

I just received my November batch Jupiters and 2 of the ASIC chips are extremely hot, reaching over 86C in a very cold room, which cannot be kept cold as it is the living room. The other ASIC chips vary in temperature from 38 to 57 degrees.
I removed the heatsink from the hottest ASIC to re-paste it and as you can see in the pictures provided it has been severely damaged during transit.
The base consisting of 4 copper pipes is supposed to be perfectly flat, so it has perfect contact with the heat spreader of the ASIC chip, but the pipes have been misaligned and bended and currently they do not sit at the same level as seen in the pictures.
The original metal plank that sits directly on top of the pipes has fallen off even though it is not supposed to as it is glued to the pipes.
Because of the uneven contact surface the whole heatsink is tilted backwards.

Also recently I bought an October Jupiter from (Phoenix1969) from Hawaii and it also arrived with one of the heatsink damaged it the same way. Until yesterday I was convinced it was damaged by being dropped as it looked impossible for such damage to happen during transit, but now with the units I have received directly from you it is obvious UPS are at fault. And his unit was packaged much better than yours - 2 separate boxes and a lot of thick bubble wrap.

Pictures from the Jupiters I received from you today: http://imgur.com/a/zrL2Z#0

Pictures from the Jupiter received a few days ago: http://imgur.com/a/zCCJk#0

The ASIC chips + boards are fine - it is just the coolers that are damaged. I have already ordered a replacement cooler for the Jupiter, not received directly from you, but would need to order 1 or 2 more for the damaged ones you sent me. I will appreciate it if you can pay for these or just sent me replacements.

Thank you.

img removed

THink that's bad? All ya gotta do is buy new heatsinks  , here's mine:

[ASIC-K]

oh shitttt

exactly why they need to put foam or air packing into the case for shipment. sigh.

[vesperwillow]

Just received my November Jupiters and there is damage. Here's the email I sent to support:

I just received my November batch Jupiters and 2 of the ASIC chips are extremely hot, reaching over 86C in a very cold room, which cannot be kept cold as it is the living room. The other ASIC chips vary in temperature from 38 to 57 degrees.
I removed the heatsink from the hottest ASIC to re-paste it and as you can see in the pictures provided it has been severely damaged during transit.
The base consisting of 4 copper pipes is supposed to be perfectly flat, so it has perfect contact with the heat spreader of the ASIC chip, but the pipes have been misaligned and bended and currently they do not sit at the same level as seen in the pictures.
The original metal plank that sits directly on top of the pipes has fallen off even though it is not supposed to as it is glued to the pipes.
Because of the uneven contact surface the whole heatsink is tilted backwards.

Also recently I bought an October Jupiter from (Phoenix1969) from Hawaii and it also arrived with one of the heatsink damaged it the same way. Until yesterday I was convinced it was damaged by being dropped as it looked impossible for such damage to happen during transit, but now with the units I have received directly from you it is obvious UPS are at fault. And his unit was packaged much better than yours - 2 separate boxes and a lot of thick bubble wrap.

Pictures from the Jupiters I received from you today: http://imgur.com/a/zrL2Z#0

Pictures from the Jupiter received a few days ago: http://imgur.com/a/zCCJk#0

The ASIC chips + boards are fine - it is just the coolers that are damaged. I have already ordered a replacement cooler for the Jupiter, not received directly from you, but would need to order 1 or 2 more for the damaged ones you sent me. I will appreciate it if you can pay for these or just sent me replacements.

Thank you.

If the units were damaged by shipment, via dropping or whatnot, and the heat pipe moved out of place.. why not just move it back in place? Am I missing something? The force of the drop moving the pipe can't possibly be much more than a few pounds.

[CYPER]

THink that's bad? All ya gotta do is buy new heatsinks  , here's mine:

True. Mine are easy to fix. I just have to leave the window open until the new coolers arrive.
I wonder what have UPS been doing with the package. Play football?

Look at how big the difference is in temperature:

[CYPER]

Just received my November Jupiters and there is damage. Here's the email I sent to support:

I just received my November batch Jupiters and 2 of the ASIC chips are extremely hot, reaching over 86C in a very cold room, which cannot be kept cold as it is the living room. The other ASIC chips vary in temperature from 38 to 57 degrees.
I removed the heatsink from the hottest ASIC to re-paste it and as you can see in the pictures provided it has been severely damaged during transit.
The base consisting of 4 copper pipes is supposed to be perfectly flat, so it has perfect contact with the heat spreader of the ASIC chip, but the pipes have been misaligned and bended and currently they do not sit at the same level as seen in the pictures.
The original metal plank that sits directly on top of the pipes has fallen off even though it is not supposed to as it is glued to the pipes.
Because of the uneven contact surface the whole heatsink is tilted backwards.

Also recently I bought an October Jupiter from (Phoenix1969) from Hawaii and it also arrived with one of the heatsink damaged it the same way. Until yesterday I was convinced it was damaged by being dropped as it looked impossible for such damage to happen during transit, but now with the units I have received directly from you it is obvious UPS are at fault. And his unit was packaged much better than yours - 2 separate boxes and a lot of thick bubble wrap.

Pictures from the Jupiters I received from you today: http://imgur.com/a/zrL2Z#0

Pictures from the Jupiter received a few days ago: http://imgur.com/a/zCCJk#0

The ASIC chips + boards are fine - it is just the coolers that are damaged. I have already ordered a replacement cooler for the Jupiter, not received directly from you, but would need to order 1 or 2 more for the damaged ones you sent me. I will appreciate it if you can pay for these or just sent me replacements.

Thank you.

If the units were damaged by shipment, via dropping or whatnot, and the heat pipe moved out of place.. why not just move it back in place? Am I missing something? The force of the drop moving the pipe can't possibly be much more than a few pounds.

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

[vesperwillow]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

Yeah try tapping it with something heavy like a hammer or a wrench or something. You could put a flat piece of metal against the pipe, it would help line it up automatically when you tap.

If that doesn't work, it wasn't damaged in shipping, it was likely defective to begin with. This is based on simple physics.