UTRUST

[jagster]

More competition in the online payments arena is always a good thing, especially for the end-user.

Good luck on this project!

[Basicball]

when did they add the video part of the KYC? this is the first i read avout it (for the X-tilllionth time), and I don't want to go buy a cam to access my UTK.

this whole ICO's just been a complete farce. they keep delaying the date the UTK will be made available, and they keep adding extra KYC things.

My Trust for UTrust is rapidly declining to zero.

does anyone want to buy an extra 13K? all you have to do is complete the KYC

[slimypuppy54]

Just found out there is a Telegram channel for announcements at https://t.me/utrustannouncements and as of 2017-11-29 they are searching for partners:
"Do you have an online shop and want to help UTRUST revolutionize online payments? Join our survey here and we will reach out to you very soon: [...]"

I'm far from being a marketing expert, but why do they keep silent about the KYC process and instead are posting something like this in a channel no one has even heard of? Linkedin, Twitter, Facebook, Reddit would have been better alternatives, no one has to actively join a channel there.

Seriously, what the hell?

@topswattashawn: Since you probably will comment on this... I tried really hard to find some positive development on this. But I just can't and it gets worse almost daily.

[Rigorous]

Several times in this thread I brought up the elephant in the room: are they able to scale up their staff to deal with the dispute mechanism? I hope what we see here with the KYC process is not a sign of things to come

Then again the tighter crypto regulations was not something they had enough time to prepare for. You have to remember the KYC/AML requirements happened somewhere around the time of the Chinese ICO ban.

[bandar]

Can anyone affirm that there is a way of proving your identity (KYC) without having to send them a digital copy of your signature?  The procedure with the video-app: is that without the written statement?  The signature is a dealbreaker for me (and I assume a whole lot of others).

repeat

I spoke to UTRUST and you do NOT have to print out and sign the document by hand.  They do require some form of signature so they know you agreed to the form, but it can be a digital signature (you don't need to sign it by hand; you can sign it with Adobe).

Define: "some sort of signature"

Sign it with adobe:  2 options:

-handwritten signature scanned (exactly what I don't want to share and if I fake it, they can sue me (oh the irony).  They even mention it is a fraud.)
- typed signature: My name (which is legally bullshit)

If they need 'some sort of signature' , they'll get the latter.  NOWHERE in the whitepaper was ANYTHING about KYC in the first place (given that I'm a pre-ico investor).  NOWHERE was to be found that they would need my signature.  They can have my name under the document, no prob.  But that's it.

[Pantoflascrypt017]

Seems that many people have been able to start their KYC process while i have still got nothing, was expect this to be much quicker!

[Victory2015]

Seems that many people have been able to start their KYC process while i have still got nothing, was expect this to be much quicker!

I think it is really an insult to investors that there is no communication at all. No updates on progress, no statement how they will handle the problems (people that invested when there was nothing mentioned about KYC), etc. I have send an email to legal@utrust.io stating I want my ETH back: no response at all. Not even a mail stating they received my email and they are working on a solution. It's arrogant and insulting.

[Victory2015]

Just received an email:
Unfortunately, and due to circumstances beyond our control, our KYC provider has informed us that they are no longer able to accept driver’s licenses as proof of ID. We are very sorry for any inconvenience caused and have updated the list above to reflect this.

And it goes on, and on, and on...
Yesterday it was accepted, now it is no longer accepted. Why?
And what about the people that passed with their driver's license, they need to go through it again?
Such an amateurs...

[Kakumei]

Dear Community,

First of all, we would like to apologize for the long wait — in the future, we will be enhancing our efforts to keep you updated, in a faster and more efficient manner. 💪

Last week, we have started the account verification process by sending out invitations to our investors. This is an automated process and invitations are being sent out in batches. If you haven’t yet, you will receive your invitation within the next  2-3 weeks.

Once you receive the email, you will need both, an identification documentas well as a proof of address. For the former, please check out the approved documents here. 👈

Unfortunately, and due to circumstances beyond our control, our KYC provider has informed us that they are no longer able to accept driver’s licenses as proof of ID. We are very sorry for any inconvenience caused and have updated the list above to reflect this.

For the proof of address, any official invoice/bill/letter from your utility provider (gas, water, electricity, internet, phone, …) as well as credit card bills, bank statement and similar will work as long as they are not older than 3 months.

Our objective is to release the tokens in December. We intend to give all of our Contributors the opportunity to perform the KYC procedure before this time, but it is also your responsibility to ensure that you have all the necessary documentation readily available.

All the best,
Your UTRUST Team

[Victory2015]

I can see a class action law suit coming on strong very shortly if thes fools don't get there act together. ;

It makes you wonder how highly qualified all those team members that are mentioned on utrust.io actually are...

[Victory2015]

What's next? A statement that we only get our tokens if we resend the investment because Marc from Switzerland took everything and disappeared? 

[Kakumei]

I can see a class action law suit coming on strong very shortly if these fools don't get there act together. It looks like they are doing there dirtiest to make it as difficult as possible for people to recieve there tokens. A photographic driving licence is a universally accepted form of identification by all govermental organisations.

I'm afraid you would be mistaken.

There are different levels of KYC and we have to comply with the highest which include Nationality.

Driver's Licenses can be obtained by anybody. For example, somebody from Iran (on the financial blacklist) could potentially (and easily) obtain a German driver's license. For this reason IDNow can no longer accept it and now only relies on ID cards and passports. We understand that for some people this may be frustrating, but we will do everything necessary to comply with active regulation to build a sound framework for years to come.

[mario2306]

Dear Community,

First of all, we would like to apologize for the long wait — in the future, we will be enhancing our efforts to keep you updated, in a faster and more efficient manner. 💪

Last week, we have started the account verification process by sending out invitations to our investors. This is an automated process and invitations are being sent out in batches. If you haven’t yet, you will receive your invitation within the next  2-3 weeks.

Once you receive the email, you will need both, an identification documentas well as a proof of address. For the former, please check out the approved documents here. 👈

Unfortunately, and due to circumstances beyond our control, our KYC provider has informed us that they are no longer able to accept driver’s licenses as proof of ID. We are very sorry for any inconvenience caused and have updated the list above to reflect this.

For the proof of address, any official invoice/bill/letter from your utility provider (gas, water, electricity, internet, phone, …) as well as credit card bills, bank statement and similar will work as long as they are not older than 3 months.

Our objective is to release the tokens in December. We intend to give all of our Contributors the opportunity to perform the KYC procedure before this time, but it is also your responsibility to ensure that you have all the necessary documentation readily available.

All the best,
Your UTRUST Team

I did not receive any email about KYC procedure.

[jb2017]

Kakumei, KYC? and if i can't complete it before earlier than mid January as i'm at the other side of the globe, wtf? Can i receive a refund then or my tokens will be lost? (((

[Victory2015]

I can see a class action law suit coming on strong very shortly if these fools don't get there act together. It looks like they are doing there dirtiest to make it as difficult as possible for people to recieve there tokens. A photographic driving licence is a universally accepted form of identification by all govermental organisations.

I'm afraid you would be mistaken.

There are different levels of KYC and we have to comply with the highest which include Nationality.

Driver's Licenses can be obtained by anybody. For example, somebody from Iran (on the financial blacklist) could potentially (and easily) obtain a German driver's license. For this reason IDNow can no longer accept it and now only relies on ID cards and passports. We understand that for some people this may be frustrating, but we will do everything necessary to comply with active regulation to build a sound framework for years to come.

And you were not aware of that earlier?! And why don't you address all other issues and questions?

[Nuisible]

Kakumei, KYC? and if i can't complete it before earlier than mid January as i'm at the other side of the globe, wtf? Can i receive a refund then or my tokens will be lost? (((

i also really need to know this from official dev team, so if we cannot complete KYC how its gonna be, we refund or we lost ? please answer

[Kakumei]

Kakumei, KYC? and if i can't complete it before earlier than mid January as i'm at the other side of the globe, wtf? Can i receive a refund then or my tokens will be lost? (((

Just take a proof of address copy with you (e.g. the most recent bill you paid). It doesn't matter where you are then.

[jb2017]

Kakumei, KYC? and if i can't complete it before earlier than mid January as i'm at the other side of the globe, wtf? Can i receive a refund then or my tokens will be lost? (((

Just take a proof of address copy with you (e.g. the most recent bill you paid). It doesn't matter where you are then.

i'm already away, that's the problem, and i can't get one, when i participated none told about the KYC. and i don't have my passport with me, only my id card. can the KYC application wait until mid January or how do i get a refund if not?

[slimypuppy54]

There are different levels of KYC and we have to comply with the highest which include Nationality. [...] IDNow [...] now only relies on ID cards and passports. [...] we will do everything necessary to comply with active regulation [...].

Can you please elaborate on this and more importantly provide a valid source for your statement?

Who created these regulations? Who enforces you to comply with the "highest" level of regulations?

According to IDnow, "All you need is your ID card, an internet connection, and a webcam or a smartphone." [1], which contradicts the requirement for an ID, a proof of residence and a signature.

Why did IDnow decide to discard driver's licenses as a proof of identification? They are not listed as valid proof on their web site in the first place and why did it not happen before you started the KYC?

This would surely help to resolve questions many users are asking themselves right now.

1: https://www.idnow.eu/products/faq/#1495197623295-5015756d-b6aa

[aysha9853]

I think utrust has a much brighter future than monetha, look at the current monetha, investors are losing 10X, even though they managed to get huge funds at the time of ICO, but they did not manage to run the project very well