Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[bitcoinmax88]

Update,

Thanks to Micro for fixing up my account and crediting it with a handsome sum for the inconvience endured. I have a very high volume affiliate account on there with over 7000 players that I referred that pays out commisions every minute of every day, so losing that is a massive hit, I am glad that PD took the matter seriously and looked after their customers and affiliates both high volume and low volume.

Good Start to the weekend.

[emberbekas]

Should we have to send a support ticket everytime we faced one or more error? Too lazy to do that when it's involved only small amount of satoshi. I sent two tips to my friend's account(100k satoshi and 50001 satoshi) and that tips never come! Already checked everything and I am sure I make no mistake!

[1982dre]

What about ticket #15002. I have been waiting now 11 days since my last response? The only thing happened after this ticket was that I was muted and no one knows why .

Greetings,

Dre1982

Send the email again/reply, my problem was solved in 3 days. i emailed after 2 days again and the next day i received my new password and a little bonus inside my account.

I already did today. But why they use a ticket system anyways, if they don't follow up.

Hey,

Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again.

Once we finish up with this issue with accounts support will be back to normal when you will get reply in 12 h max and pretty much all tickets will get solved in the first 24-48 hours.

And after two more days still no answer. Just mailed again. 14 days waiting and counting

[yellowsun64]

My ticket (15442) was still waiting 

[bithasher]

Still problem is around us don't know what is happening behind the scene. Yesterday I was able to get access into my account smoothly. But right now getting that stupid unauthorized error. So when it will be get fixed on permanent basis. That is really strange to have kind of problem on world most popular dice site.

[LoyceV]

I got back access to my account, but the stats are gone. Now I have a brand new account, while it was 1.5 years old (which is often required for giveaways) with a few million bets. It now has 0 bets. Wagered went up a lot, but that doesn't do me any good unless I use faucet.
I'm still curious what happened to the database, did all account data disappear entirely?

[MICRO]

I got back access to my account, but the stats are gone. Now I have a brand new account, while it was 1.5 years old (which is often required for giveaways) with a few million bets. It now has 0 bets. Wagered went up a lot, but that doesn't do me any good unless I use faucet.
I'm still curious what happened to the database, did all account data disappear entirely?

Hey,

We will work on getting stats back from backups when we finish up fixing all affected accounts. It wont be to much of a problem for you since we know which accounts were affected. So we will take that into consideration if needed for giveaways or whatever.

[akshat155]

Hi. Just wanna ask about my account. Its been 2 days. cant login. All i can see it the error "Unauthorized" what's wrong pd? 2 days of not rolling. im bored.
I already response to your email and answer all your questions. Support ticket:(16039)

Please resolve it ASAP. cant roll anymore. Its been 2 days. Thanks Pd. Love and Trust.

[gate keeper]

***this posting is about missing bitcoin from primedice.***

Three days ago PrimeDice took .1 from my balance.  My balance was .11 and then was .01 with no bet posted from me. 

I was betting all in 90% win chance on every bet.  I was working with .00333333 tip from singpays.

Primedice during this time was experiencing a problem with software and bets that registered 0.00x payout.

I did not experience this on this mistake.

I experienced .1 disappearing.

I asked Stunna and other support as well as Mod's to check my "balance" history where they can clearly see my balance go from .11 to .01 and show me a bet that was placed to result in this.

I keep being asked what my bet ID was.  I DID NOT bet! There is NO BET ID.  Balance history will show my account going from .11 to .01 with no bet.

Why has PrimeDice not answered me?  Why do I have to complain here?  I have over 1000 BTC wagered and gladly have tipped .1 on many occasions. 

I have no interest in posting to scam anyone.  I want to have my account treated fairly and be restored what was taken.

Please respond and show me balance and why this happened.

Intensity.

[Dank Frank]

***this posting is about missing bitcoin from primedice.***

Three days ago PrimeDice took .1 from my balance.  My balance was .11 and then was .01 with no bet posted from me. 

I was betting all in 90% win chance on every bet.  I was working with .00333333 tip from singpays.

Primedice during this time was experiencing a problem with software and bets that registered 0.00x payout.

I did not experience this on this mistake.

I experienced .1 disappearing.

I asked Stunna and other support as well as Mod's to check my "balance" history where they can clearly see my balance go from .11 to .01 and show me a bet that was placed to result in this.

I keep being asked what my bet ID was.  I DID NOT bet! There is NO BET ID.  Balance history will show my account going from .11 to .01 with no bet.

Why has PrimeDice not answered me?  Why do I have to complain here?  I have over 1000 BTC wagered and gladly have tipped .1 on many occasions. 

I have no interest in posting to scam anyone.  I want to have my account treated fairly and be restored what was taken.

Please respond and show me balance and why this happened.

Intensity.

You aren't the first Intens, this happens a lot on Primedice, more then any other site. Still you will get the answer the problem was on your end like usual. And knowing you from the site you always play manual and never with a script or bot so that also couldn't be the case. I hope PD can provide you the info your seeking for.

[Robert999]

Stunna, it's been over three bloody months. I'm sick of being ignored by you. Please contact me as I would like to actually have a civil conversation with you.

As for any of you support members, this doesn't involve you. So please don't tell me what to do.

Thanks.

[hawk1987]

when i was playing now . suddenly a msg shown unauthrised and log out automatically then i login so my balance 150k became 0.0000000 . check plz . for user name -hawk1987

[ferryfh]

He Micro ( PrimeDice Support ).

I have 5 days ago reply your request about my personal data + tx-id history my deposit.
Why till no have no respond ?

My username : ferryfh

Please ask your support to process / recover my Account.
I just tried login PD, still have an error "Unauthorized".

Regards,
ferryfh

[Robert999]

Stunna, it's been over three bloody months. I'm sick of being ignored by you. Please contact me as I would like to actually have a civil conversation with you.

As for any of you support members, this doesn't involve you. So please don't tell me what to do.

Thanks.

That kinda tone/attitude will get you nowhere with stunna .. Be nice or be prepared to be ignored a while longer .. use it or lose it ~ just a heads up

Be nice? You have got to be kidding, I have been waiting for over THREE MONTHS. What part don't you understand mate?

[Dank Frank]

Stunna, it's been over three bloody months. I'm sick of being ignored by you. Please contact me as I would like to actually have a civil conversation with you.

As for any of you support members, this doesn't involve you. So please don't tell me what to do.

Thanks.

That kinda tone/attitude will get you nowhere with stunna .. Be nice or be prepared to be ignored a while longer .. use it or lose it ~ just a heads up

Be nice? You have got to be kidding, I have been waiting for over THREE MONTHS. What part don't you understand mate?

He just tried to explain to you, you catch more flies with honey then vinegar. I hope you get helped soon for whatever it is.  

[rmalvarez]

Hi

After 2 request I still do not have my account.

First: request number is 15489 of the date 2016-08-20 Sat

Second: request number is 15931 of the date 2016-08-24 Wed -> No response

My primedice user is tester9 and I had 0.2 BTC

What do I do?

I must wait? or send a new request again?

Sorry my english, my first language is Spanish.

Thank You

[1982dre]

Hi

After 2 request I still do not have my account.

First: request number is 15489 of the date 2016-08-20 Sat

Second: request number is 15931 of the date 2016-08-24 Wed -> No response

My primedice user is tester9 and I had 0.2 BTC

What do I do?

I must wait? or send a new request again?

Sorry my english, my first language is Spanish.

Thank You

They say to make a new tickets after 2 days. I also keep doing that. Still nothing after 14 days but will keep trying.

[BTCForum1230]

I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.

Thank you.

i think your ticket is simply older than mine. i was 15562

Ah... Yes... Fair enough...  

Hey,

I replied to your ticket and its marked as solved.
Check your email.

Hello,

I haven't received any emails about this for a few days. Also, I tried logging in and I'm still receiving "unauthorized".

To be clear, this is the ticket #: 15670.

Thank you.

Bump...

[janicebear]

my account was cant logging in i write on email support about this but they slow respons
and M on PD was suggest me to write here
please MOD help me
my user name
1 janicebear (unauthorized)
2 paulpalmer (unauthorized)
2 payno (lost my phone cause i cant logging in without 2fa)

sorry if my langguage is not good.
help me please i confused play with new account.

thanks,
regards

[MICRO]

my account was cant logging in i write on email support about this but they slow respons
and M on PD was suggest me to write here
please MOD help me
my user name
1 janicebear (unauthorized)
2 paulpalmer (unauthorized)
2 payno (lost my phone cause i cant logging in without 2fa)

sorry if my langguage is not good.
help me please i confused play with new account.

thanks,
regards

Hey,

All accounts that are left pending had some specific issue for us to fix . Dev promised me it will be sorted out today. So should not take more than 48 hours for all to be sorted out. We will include even bigger bonuses for people that waited this long.