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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 470568 times)
obuoma
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December 16, 2025, 03:46:12 PM
 #8201

Hi Kungus, we do not handle customer service issues here. Please email [email protected] and they'll help you with your resolution.
One of the reasons why you are moderating and representing them here in the forum is to address lighter cases and and also forward deeper, technical, strong, and other cases you can't handle here to them for resolution. Before a User came here to complain, he might have sent an email to them but no respond from them so as the user complain here, you forward the matter to them and if you present it to them, they would attend to it faster. So you can help him to present the case to the support team you are working with.
Taking the discussion to the email may be because of privacy and confidentiality. The response of their representative here is actually helpful as it assures their customers that they are active and will attend to their issues when sent through the right channels. I would have also suggested they try and be handling some of the lighter issues via the forum PM to make it faster.

henry_of_skalitz
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December 16, 2025, 04:00:36 PM
 #8202

^ You can take your case to AG, CG, or somewhere like that to try to get a real answer.
Woodie
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December 16, 2025, 05:25:00 PM
 #8203

Hi Kungus, we do not handle customer service issues here. Please email [email protected] and they'll help you with your resolution.
One of the reasons why you are moderating and representing them here in the forum is to address lighter cases and and also forward deeper, technical, strong, and other cases you can't handle here to them for resolution. Before a User came here to complain, he might have sent an email to them but no respond from them so as the user complain here, you forward the matter to them and if you present it to them, they would attend to it faster. So you can help him to present the case to the support team you are working with.
I second this approach..

I equally thought this would be the best approach for more efficient problem solving, but unfortunately it's not a one shoe fits all solution and maybe we are spoilt by how other casino's handle cases of their forum customers by the casino forum representatives being mediators of getting a solution... But I guess all casinos have their own approach to problem solving.

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December 17, 2025, 07:21:47 AM
 #8204

Hey all!

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henry_of_skalitz
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December 17, 2025, 03:01:31 PM
 #8205


No one is answering any email.. nobody helps. I want my money !!!

I think they need more time to do so.
Bitcoin_Arena
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December 17, 2025, 11:41:52 PM
 #8206


No one is answering any email.. nobody helps. I want my money !!!

I think they need more time to do so.
His case is closed according to what I read from the scam accusation thread. He is a citizen of a jurisdiction that is banned from using the platform for any form of gambling. I am not sure what he expected, knowing that he was not welcome to the casino

Check this thread: https://asktom.cf/index.php?topic=5568510.0

 
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Cloudbet (OP)
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December 31, 2025, 07:52:18 AM
 #8207

Happy New Year guys!!

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mikel_012
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January 05, 2026, 01:36:57 AM
 #8208

Happy New Year guys!!

Unlock 50 free spins on Crazy Ex-Girlfriend 🧨💔

How to claim:
🎰 Spin 50 rounds on fire in the hole 3, duck hunters, or mental 2.
💰 Min bet: $0.20 per spin.
🎁 Get 50 free spins on Crazy ex-girlfriend instantly!

Promo runs until Jan 7.
https://www.cloudbet.com/en/promotions/casino/crazy-ex-girlfriend-freespins
T&Cs apply.
Why so high wagering requirement?

Point 5 from TOS - Winnings from free spins are credited as bonus funds and must be wagered 25 times before they can be withdrawn.

Maybe 10x would be more fair and not too difficulty to achieve since we already need to bet 50 rounds of 0.20 which will maybe already return a loss and so there won't bee too much to gather on the 50 free spins. And only 24 hours to complete is too low

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famososMuertos
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January 05, 2026, 03:45:12 AM
 #8209

Happy New Year guys!!

Unlock 50 free spins on Crazy Ex-Girlfriend 🧨💔
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T&Cs apply.
Why so high wagering requirement?

Point 5 from TOS - Winnings from free spins are credited as bonus funds and must be wagered 25 times before they can be withdrawn.

Maybe 10x would be more fair and not too difficulty to achieve since we already need to bet 50 rounds of 0.20 which will maybe already return a loss and so there won't bee too much to gather on the 50 free spins. And only 24 hours to complete is too low

And you're right, but it's not unusual. What I do find a bit excessive is the 24-hour period. Anyway, what can you do? They clearly state you get 50 free spins with a $10 investment, and then you bet those winnings (If there are any of your free cash (spins)). It's simple. At least they put their terms and conditions up front so you don't have to figure them out later.


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The Promotion begins at 07:00 UTC on 29 December 2025 and ends at 07:00 UTC on 7 January 2026 (“Promotion Period”).
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