Looks like a hack it might have been. Historically withdraws were instant but my (relatively small, 0.01) BTC withdraw is now just "pending" while my TN3 withdraw went through right away.
The Bitcoin wallet is resyncing. I instructed X to do a -rescan on it yesterday while I was trying to figure out what happened.
It should be online today in ~6 hours give or take. (edit: Terrible estimate, still syncing, status page shows the block #)
Double edit: You are such a legend lolWhat happened?? Were you guys hacked?
No, we were not hacked.
My partner (he is the developer, I don't code) thought he could take loans without me noticing directly from the wallet... I've been traveling and doing summer things, I went to audit the books yesterday and discovered it.
I first noticed the Deposits minus the withdrawals looked "funky"... which isn't totally uncommon and usually is fixed with a -rescan. THEN I noticed the transaction
https://blockstream.info/tx/8f515284082bdc1ba3558c6cca320abbe195500f7f4184a78505ff19bd27285d which is not how our system is designed to do transactions... it was pretty obvious this came directly from the wallet and this caused it not to be mentioned in the AltQuick audits due to it being directly sent from the wallet. If a hacker had access, why would we keep $20k and they only take $1,300? So...
Looks to be around $20,000-$30,000 in Bitcoin. The partner is going to get the missing funds and make sure everyone is whole... I'm fucking heartbroken & disgusted to say the least. Apparently, he's developed an addiction to a freemium cell phone game called "Last War," which is just so fucking beyond me that I can't even comment on it... I can't even fathom committing a felony to play a cell phone game.
I'm firmly against fractional exchanges, and I'm firmly against
selling a bond or anything like that to recover someone's embezzlement. I found it yesterday, confirmed it, thought about it for one hour, and started making the moves to protect everyone elses remaining funds + recovery. The next day, the unauthorized loan, fraud, embezzlement, theft, or whatever you want to call it, was discovered.
This is a grossly embarrassing post, but I also hate companies that lie and keep their customers in the dark. I never thought I would have to deal with this, but since we are... might as well do what I expect other companies to do.
I'm hoping the closer notice puts everything into brutal perspective, then we are able to handle that from there and move forward. There is a good chance we survive this due to it being so small, but man...... you know?
It does seem strange that the announcement was made but a full explanation was not given. The account discrepancies allude to a hack but they did not categorically state it. Also, their website currently makes no mention of the closure, it might be beneficial for existing and potential customers if they updated the AltQuick website.
I pulled the plug as soon as the slightest real potential "wtf" was even a tiny bit achieved. I didn't know and still don't know the exact what all contributed, but I know enough to know it needs to get fixed and not put anyone else at risk.
It took 4 hours or more to get the truth out yesterday afternoon. We didn't work last night after all that, I was pretty upset. Today & this weekend we will put more notices around, no worries. (More fucking hoping this fella does what is right, makes the books balance, and then goes from there.). We will also contact folks via email who chose to register with one.
I'm still not convinced that the account won't be as bad as it appeared yesterday, the partner can do what is right and make it right, and we can add some additional serious auditing tools that I thought were unnecessary 6 years ago... but sound pretty good today.
There are thousands of small businesses that contribute to the crypto ecosystem, whenever one is closing down (either temporarily or permanently) it is a moment of reflection.
This is exactly it. A big fucking moment of reflection for this dude and for me to take a stand to say "I will not be apart of something like that." No one got their dick knocked in the dirt thus far more than me... I have so more Testnet than Michael Saylor has Bitcoin, but all that is for nothing if I have no product. *sigh*
P.S. halting trades sucks since the dust amount is easier to pull out if converted to something like Doge

Trading may get turned back on. Nothing is set in stone. My main concern yesterday was "Omfg what if the system is creating phantom Bitcoin during each trade in some way I'm not catching on any of my audits". We are still continuing to audit to make sure that isn't happening, but once we know exactly wtf is wtf, then it will give us more safe room to wiggle and get you into a coin that is a better withdrawal.
Hang in there with me and we will get it figured out one way or the other.
I also hate to be so blunt, but getting anything out of a bad crypto situation is infinately more than zero.

I firmly don't think that will be the case, but... most of us in Bitcoin have been around long enough to know how it works out sometimes.
100% of my goal right now is for customers to get their coins and for the partner to make it right.
Catching bullshit like this is way better at this stage than later. Our growth was blowing up over the past few months... which I think led to the temptation of "I can take a little loan and pay it back before anyone notices and I'll be super cool with my mobile friend besties", but clearly that got away from him and now it's time to be rectified in one way or the other.
I'm praying this is settled Friday or early this week. We will settle this one way or the other, praying to do it like gentlemen without having to use any court systems or three letter agents... sigh. Regardless, whatever has to be done will be done and with my full cooperation.
Fuck *sigh*. Absolutely gut-wrenching, but seeing how people handle bad situations tells more than seeing how someone glows in the limelight.