(SOLVED)

[Geekking]

edit: Solved

[BitcoinGirl.Club]

Do you always get into problem with casinos?
It seems started with BC.GAME then JACKPOT.BET and now Razed.com.

[waltrazed]

Hi Geekking,

I have replied to you on another thread, although I will reply here as well.
https://asktom.cf/index.php?topic=5509001.msg64955221#msg64955221



"Hello Geekking,

Our team has been in constant communication with you. We have explained many times that 99.9% of withdrawals are instant, although there are few which must be manually checked.

Often this can result in a gameplay check, where we communicate with our internal Originals team and sometimes 3rd Party Providers to ensure everything is legitimate.

Our team explained that we are in this process. We are well within our right to hold your withdrawal whilst we perform this gameplay check. Normally this takes around 24 hours to complete, although it can sometimes take a few days.

I understand it is extremely frustrating to experience, although we must be cautious as well.

Currently it has been 21 hours since you placed your withdrawal of 1,568.55 USD

Regardless of your accusations here, we will continue to update you and stay in touch regarding your withdrawal.

Thank you."

[waltrazed]

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

[Shishir99]

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

What? If my brain serves me well, I don't remember seeing such a case in my entire life. I have never seen casinos refund their players and release withdrawals once the player cancels it and loses by playing. I have done this multiple times in my life and I believe other gamblers did this as well. But I never asked for a refund and never knew the casino would refund me because I always thought it was my fault for not being patient with the withdrawals.

This is a nice gesture from Razed.

[Eternad]

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

You shouldn’t allow refunding this guy balance if the problem is on his side which is he got impatience to his withdrawal. This guy can easily create an account to play again using different identity and try to force you to the same mistake.

Also, you might experience a surge of opportunist who will try to abused your generosity that will increase existing false cases against your casino. I hope up you shouldn’t entertain user like this since the community will always backed you if there’s no substantial evidence against your casino.

[waltrazed]

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

You shouldn’t allow refunding this guy balance if the problem is on his side which is he got impatience to his withdrawal. This guy can easily create an account to play again using different identity and try to force you to the same mistake.

Also, you might experience a surge of opportunist who will try to abused your generosity that will increase existing false cases against your casino. I hope up you shouldn’t entertain user like this since the community will always backed you if there’s no substantial evidence against your casino.

Hey Eternad,

I completely understand your point, and this is not something that we will good will in all cases.

We have a right to perform a gameplay check & hold a withdrawal for 24 hours, even though we process 99% of withdrawals instantly.

In this case, we felt that restoring the balance was the right thing to do.

Thank you