Stiffed for $14,800 and then SCAMMED for $2,000 (Potential $22M Fraud)

[spencerkong1993]

I am a sports bettor who had an issue getting paid $14,800 from a website (royalgame.com) I went to https://casinoguru-en.com/ (a reputable complaints board) to make a post in hopes that Casino Guru could mediate with this sports book and help me get my funds.

After I made my complaint, I was emailed by somebody named Veronika (the same name that commented on my complaint post on the website). She claimed to be mediating between me and the sports book (the sports book would not respond to me via email) and told me that the sports book wanted several documents for verification purposes.

I sent in a selfie, ID, passport, bank statement and was then told that in order for my account to be unlocked and my winnings to be paid that I would have to leave a good review about the casino and request my complaint be resolved.

I proceeded to do what was requested and then Veronika emailed saying that the Royal Game casino wanted me to send them $2,099 USD with no reasoning, they said that they would send me my funds + the $2,099 USD ($17,680 CAD total) after I did this. I thought this was strange, but Casino Guru was reputable so I proceeded to send the bitcoin.

After I sent the Bitcoin I realized that I had gotten scammed as they then emailed me again asking me to send more. I responded to their email saying that I was not going to send anymore and that I knew this was a scam. Immediately after sending that email, Casino Guru proceeded to close my complaint and said it was resolved even though it was not.

I did some blockchain analysis and noticed that the wallet I sent $2,099 USD to immediately sent the money to another wallet containing 232 Bitcoin for a sum of $22 million dollars USD. The address that I sent the money to was also reported as fraudulent over 15 times.
It appears to me that Casino Guru is running some sort of fraudulent operation where they scam people out of their money, convince them to leave a good review so it looks like the case is resolved when its not.



Here is the bitcoin address I sent the money to: 3GXCMyhZNST3fJb4PFMyd6v5P7jrVqmoTw

The Casino Guru complaint: https://casinoguru-en.com/royalgame-casino-player-is-having-verification-problems

Emails from Casino Guru:

https://www.talkimg.com/images/2025/02/18/qm0L8.png
https://www.talkimg.com/images/2025/02/18/qmqtZ.png
https://www.talkimg.com/images/2025/02/18/q62Mw.png
https://www.talkimg.com/images/2025/02/18/qmlq3.png

Royal Game Balance (-$3,600 in pending withdrawals that aren't shown)
https://www.talkimg.com/images/2025/02/18/q6Uy9.png

[Ultegra134]

I believe this topic fits the Scam Accusation section better.

This sucks big time, I'm sorry for your loss, with what excuse did they ask you to transfer $2,000 to their BTC address? What's the point of telling you that your initial deposit was $2,000, so transfer us the money and you'll get it back? It doesn't make too much sense. This is the first time I'm hearing about this platform, I didn't find much information about it either. On top of that, they're requiring you to claim that everything was solved and that the casino is trusted, without having resolved the case.

However, I can't help but wonder, you were also claiming to be scammed by another casino, for a similarly large amount of money just a week ago?

[bitbollo]

There are 2 big mistakes here.

first of all:
@consultant.com
have you seen that email probably isn't linked in any way with the gambling house? How you can trust them if they are not using official communication channels?
This is a common scam. You open a public complaint and immediately you get invaded by thousands and thousands of emails asking/proposing service to "fix" your issue.

Last but not least, why on a hell you need to send money for "verification" of whatever? This is the second and worst in my opnion.
You don't need to send anything since you can just sign a message.

Now, pay attention to your personal documents (ask to local police advice) because these can be used to scam other people or just to scam you again...

For sure= never trust anyone that ask for money (probably other people will try now to "help you" with lawyers, secrete service, aliens and so on ALL are just scammers).

[basong212]

I am a sports bettor who had an issue getting paid $14,800 from a website (royalgame.com) I went to https://casinoguru-en.com/ (a reputable complaints board) to make a post in hopes that Casino Guru could mediate with this sports book and help me get my funds.

After I made my complaint, I was emailed by somebody named Veronika (the same name that commented on my complaint post on the website). She claimed to be mediating between me and the sports book (the sports book would not respond to me via email) and told me that the sports book wanted several documents for verification purposes.

I sent in a selfie, ID, passport, bank statement and was then told that in order for my account to be unlocked and my winnings to be paid that I would have to leave a good review about the casino and request my complaint be resolved.

I proceeded to do what was requested and then Veronika emailed saying that the Royal Game casino wanted me to send them $2,099 USD with no reasoning, they said that they would send me my funds + the $2,099 USD ($17,680 CAD total) after I did this. I thought this was strange, but Casino Guru was reputable so I proceeded to send the bitcoin.

After I sent the Bitcoin I realized that I had gotten scammed as they then emailed me again asking me to send more. I responded to their email saying that I was not going to send anymore and that I knew this was a scam. Immediately after sending that email, Casino Guru proceeded to close my complaint and said it was resolved even though it was not.

I did some blockchain analysis and noticed that the wallet I sent $2,099 USD to immediately sent the money to another wallet containing 232 Bitcoin for a sum of $22 million dollars USD. The address that I sent the money to was also reported as fraudulent over 15 times.
It appears to me that Casino Guru is running some sort of fraudulent operation where they scam people out of their money, convince them to leave a good review so it looks like the case is resolved when its not.



Here is the bitcoin address I sent the money to: 3GXCMyhZNST3fJb4PFMyd6v5P7jrVqmoTw

The Casino Guru complaint: https://casinoguru-en.com/royalgame-casino-player-is-having-verification-problems

Emails from Casino Guru:

https://www.talkimg.com/images/2025/02/18/qm0L8.png
https://www.talkimg.com/images/2025/02/18/qmqtZ.png
https://www.talkimg.com/images/2025/02/18/q62Mw.png
https://www.talkimg.com/images/2025/02/18/qmlq3.png

Royal Game Balance (-$3,600 in pending withdrawals that aren't shown)
https://www.talkimg.com/images/2025/02/18/q6Uy9.png

I have heard that the casino may have questionable practices.

A friend of mine experienced difficulty withdrawing funds, as they were asked for additional payment.  This seems suspicious.
I agree with your concerns about the closed complaint site.  It is concerning that they claim the issue is resolved when it clearly is not.
It is wise to remain cautious and discerning when interacting online, as not everyone has good intentions. Can you give more details to it maybe it's something you can get recovered.

[AHOYBRAUSE]

Jeez, how can you trust people that easily??
The biggest of red flags is ALWAYS when anybody wants you to send money in order to receive money, everybody knows that.
Also, trusting a random email is very very VERY dangerous. It doesn't even belong to the site. You just see casinoguru and think it's from them?? Come on man, seems like you are the easiest target of all time! The scammers must be kicking themselves not having asked for more when they had you on the hook the first time.

About this: "Immediately after sending that email, Casino Guru proceeded to close my complaint and said it was resolved even though it was not" , you make it sound like casinoguru did anything wrong. Wtf is wrong with you?

You yourself posted on casinoguru:
"Please close my complaint, my issue is resolved thank you. I want to give RoyalGame casino a 5 star rating. This is a trusted casino."

This already tells us that something is wrong with you. Not only are you too easy to scam, you also try to find fault at others. Kinda ridiculous if you ask me!

By the way, casinoguru reopened the case 2 hours ago.

[Coyster]

It appears to me that Casino Guru is running some sort of fraudulent operation where they scam people out of their money, convince them to leave a good review so it looks like the case is resolved when its not.



Are you kidding me? Do not tell me that you still do not understand what has happened here, it is scary if you haven't, because it means you could prolly be a victim again another time. You posted a complaint, a scammer saw it and proceeded to try their luck with you; it happens everywhere, even on social media, particularly on X. The scammer convinced you to go and close your complaint, so that they have enough time to convince and scam you (not that they needed it in your case), you did so and the rest is history.

Sorry for your loss, but mate this was so easy for the scammers, how do you send money to someone when you are seeking help to get your withdrawal through, what were you thinking when you sent the scammers money, you really need to learn about different social engineering and scammer tricks.

[Cointxz]

Casinoguru won’t ask any many most importantly it was done via PM which means this scam incident is not related to casinoguru or the casino rather just an ignorance to determine what is scam.

The final address which the funds was sent might probably a mixer wallet address or an exchange wallet that’s why it has a huge funds.

This is my first time to see a scam experienced like this that easily swayed by random user to pay in exchange to claiming the funds because this is a classic scam which everyone should know.

[JollyGood]

I feel very sad and disappointed for you because not only were you fighting to get a $14,800 you claim you were entitled to but were being held by the Royalgame casino, you unfortunately paid $2000 to a scammer that posed as veronika.f from CasinoGuru.

The part I fail to understand is how did the scammers at the fake @consultant.com email address manage to get your email address when only the casino (Royalgame) and CasinoGuru knew it. I am seriously confused by this. Can you think of any reason (other than the possibility of someone at CasinoGuru being involved) as to how the scammer obtained your email address?

With hindsight you must have concluded that sending out your selfie, ID, passport and bank statement to a scammer was not a wise move especially since these find most probably find their way for sale on the black market.

Hopefully when the time does come if CasinoGuru find the case in your favour for the $14,800 and Royalgame do pay you, at least it will be a victory for you but a painful one.

If you want to elaborate on the specific issue that led to Royalgame refusing you to withdraw $14,800 then do post about it. If there is enough support for it I am sure Royalgame will hear about it and maybe it will expedite the process for you while at CasinoGuru.

As for the money you sent to the scammer, it shows two transactions ($609.42 and $1452.43), were they both sent by you? If the funds were forwarded by the scammer to an exchange, it might be possible to freeze the funds.

I am reposting all the images to make it easier for everybody to understand what the actual problem and scam accusation is:






Royal Game Balance (-$3,600 in pending withdrawals that aren't shown)

[Coyster]

The part I fail to understand is how did the scammers at the fake @consultant.com email address manage to get your email address when only the casino (Royalgame) and CasinoGuru knew it. I am seriously confused by this. Can you think of any reason (other than the possibility of someone at CasinoGuru being involved) as to how the scammer obtained your email address?

That part is a piece of cake for the scammers, if you check on CasinoGuru, you will see that OP's username on that website is Spencerkong1993, so all the scammers had to do was add @gmail.com at the back and just like that they have found OP's email address; too easy. This scam definitely had nothing to do with CasinoGuru, scammers lurk around in websites like this and once in a while they get people like OP and take their money.