Rollbit scam for 400 dollars (Resolved)

[kofemaniac]

Made a deposit of 100 dollars, then won 400 on sports bets. The account was not limited and is not limited to this day, but, however, when trying to withdraw - I was asked to name my other accounts and then all my questions were answered with a counter question about my second accounts, without providing any evidence. Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts. Which sounds absurd, because it is impossible to register more than once for the same mailing address. Then on 23.03 I write a letter asking to look into the situation to compliance@rollbit.com. In response, they confirm receipt of the complaint from me and send a questionnaire with questions, also mentioning that they will respond within 20 days. I sent the questionnaire back on 24.03. For 20 days they did not write to me anything else, on the 21st I asked them in another letter about how the process was progressing, to which I still have not received any response. And today it turns out that the casino has been ignoring me for 27 days.

Not only do they accuse me absolutely groundlessly (and not only me, judging by the huge number of similar complaints), but they also stop responding, thereby showing their indifference to the problem. Do you still think that Rollbit is a large, decent casino that respects its customers?! I thought so too before I tried to withdraw a small amount of $ 400.

I will immediately answer the obvious questions that will come below from the casino's defenders:
1) I did not use VPN
2) No one in my apartment or family has other Rollbit accounts
3) Neither do my neighbors
4) I place bets from a country permitted by the rules
5) Yes, I definitely have one account. I checked everything, accidental re-registration is excluded

[holydarkness]

Hi,

Thank you for  writing this publicly. With this, I can add your case to my list and perhaps it'll be best to focus and contain the next discussion regarding the matter on this thread, and not on their ANN and personally through PM with me, so the overseers can follow the development easier.

That said, do you mind to [as I previously mentioned to you in our PM exchange] substantiate the case with supporting evidences? Screenshots of the email you sent and their response [with details of your personal info being blurred, of course] will be nice.

[Oshosondy]

Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.

I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.

[kofemaniac]

Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.

I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.

No, they mean the home address/mail combination. Here's the quote:

"This email/address combo are both linked to the same account."

But it's impossible

[kofemaniac]

https://ibb.co/k2YDx8LY

Hi,

Thank you for  writing this publicly. With this, I can add your case to my list and perhaps it'll be best to focus and contain the next discussion regarding the matter on this thread, and not on their ANN and personally through PM with me, so the overseers can follow the development easier.

That said, do you mind to [as I previously mentioned to you in our PM exchange] substantiate the case with supporting evidences? Screenshots of the email you sent and their response [with details of your personal info being blurred, of course] will be nice.

[holydarkness]

Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.

I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.

No, they mean the home address/mail combination. Here's the quote:

"This email/address combo are both linked to the same account."

But it's impossible

Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.

Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.

[kofemaniac]

Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.

I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.

No, they mean the home address/mail combination. Here's the quote:

"This email/address combo are both linked to the same account."

But it's impossible

Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.

Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.

And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.

[holydarkness]

Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.

Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.

And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.

That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.

But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.


Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?

[kofemaniac]

Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.

Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.

And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.

That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.

But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.


Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?

Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.

Thanks again!

[holydarkness]

That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.

But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.


Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?

Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.

Thanks again!

Just to fix the grammar error to avoid any confusion for non-fluent English speaker [and I mean no insult here], you're saying rollbit allows you to withdrew your fund? That said, I'm glad that your funds safely landed in your wallet and your account works completely. Happy to help best I can.

Now that your case got resolved, do you mind to mark this as resolved by editing the title and add "resolved" to it, and lock the thread to avoid spam posts? The button to lock a thread will be at the bottom left of the page.

[kofemaniac]

That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.

But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.


Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?

Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.

Thanks again!

Just to fix the grammar error to avoid any confusion for non-fluent English speaker [and I mean no insult here], you're saying rollbit allows you to withdrew your fund? That said, I'm glad that your funds safely landed in your wallet and your account works completely. Happy to help best I can.

Now that your case got resolved, do you mind to mark this as resolved by editing the title and add "resolved" to it, and lock the thread to avoid spam posts? The button to lock a thread will be at the bottom left of the page.

Sorry for the inaccuracy. I don't know English very well and I translate through a translator.
Yes, Rollbit withdrew my funds