Never heard of this casino before to be honest. I do have not so good reviews from other users, and they seem to have similar issues to yours:
https://casino.guru/bluechip-casino-review#tab=js-tab-reviewsThe problem is, you haven't told us the whole story. Like;
1. How much did you deposit?
2. How much had you won?
3. How much were you trying to withdraw before that message?
4. Did you try contacting their support after the generic email was sent to you?
1 - Not sure to be honest, but probably around a thousand dollars?
2 - Again, not sure, it depends on my deposits, but I had a 2.7k USD balance.
3 - I had a 1k withdrawal pending for like a week. Then I contacted live support and they told me it was pending because I had to verify my account first. I kinda forgot, when I came back to the website, I couldn't login and had that email I shared in the initial message,
4 - Yes. Got an answer 13hs ago
Dear [Name],
Please not jump to negative conclusions beforehand. But unfortunately, we must inform you that your account has been suspended due to a violation of our Terms and Conditions. Specifically, you have been found to be participating in fraudulent, illegal, or improper activities, which is a direct violation of our rule 10.1. For more details, you can check our Terms and Conditions by following the link:
https://bluechip.io/in-en/general-terms-conditions .
As a result, we have suspended your access to our website's services and blocked your account without prior notice. Please be aware that in such cases, the company does not have any responsibility for returning or compensating the funds that remain in your account balance.
We take these violations very seriously and have strict measures in place to prevent such activities. Our priority is to ensure the safety and security of our platform and our users. We have zero tolerance for fraudulent behavior, and we regret that we had to take this action against your account.
If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer support team. We are available 24/7 to assist you and provide you with further information.
Thank you for your understanding and cooperation in this matter.
Best regards,
BlueChip Team
Ticket ID: xxxxxx
Assigned agent: Steve