BTC Missing After Reconnecting Trezor – Different Address Showing in Trezor Sui

[voodox]

Hi all,

I’m trying to help a friend recover his BTC and would appreciate advice from experienced users.

In June 2023, my friend purchased Bitcoin via Crypto.com and transferred it to his newly bought Trezor Model T. At the time, he had installed Trezor Suite on his Windows notebook, connected the Trezor, and we saw the BTC appear in the wallet interface. Everything looked fine.

Since then, he hasn’t touched the wallet. He later got rid of his Windows notebook, bought a MacBook, and recently reconnected the same Trezor Model T to the latest version of Trezor Suite on his MacBook.

Now the problem:

    Trezor Suite does not show the amount of bitcoins he transfered in 2023
    Trezor Suite shows a different BTC receiving address than the one used in 2023

    The original address (from the Crypto.com transaction history) still holds the BTC — confirmed via block explorers

    That original address does not appear in the current Trezor Suite session

    He never used any wallet other than Trezor, and no passphrase

    In 2023, the BTC were visible in the Trezor Suite interface

    Now, the BTC are not visible at all in the reconnected Trezor — we don’t see any balance, transactions, or that original address

Additional question:

Does Trezor Suite have the ability to generate receiving addresses and accept BTC without an active connection to a Trezor device?
In other words: Is it technically possible that Trezor Suite generated an address in 2023 that wasn't tied to the connected Model T, and that the BTC were sent to such a standalone address?
Summary of questions:

    Is it possible that the Trezor was reset or re-initialized and now holds a different seed, which is why a different address is being shown?

    Can Trezor Suite show a wallet with a new seed and still appear "valid" without warning the user?

    Is there any way to trace which derivation path or wallet structure generated the original BTC address?

    Are there tools that can help scan derivation paths or compare the seed against known addresses?

    Can that BTC address (where the coins are now) be linked to a known wallet platform, just in case something went wrong during the original send?

    Most importantly: Can Trezor Suite receive BTC independently of a Trezor device, or was the original address 100% tied to the Model T?

    Where are the Bitcoins? Why does the connected Trezor Model T not show the BTC we originally saw in 2023?

We still have the original seed phrase from 2023 stored safely. We're being cautious before attempting recovery, and any advice or guidance would be greatly appreciated.

Thanks in advance!

[Findingnemo]

There are lot of questions have been asked, I will try to address the elephant in the room first which is why Bitcoin is not showing in the Trezor. I see that you mentioned no Passphrase but can you be 100% sure that there's no passphrase used along with the generated seed? Even one difference in the entered word can create a different set of addresses.

Or the HW was reseted and created new seed so it shows new addresses or you are talking about the new receiving address?

Solution: Do you have the seeds right? then try importing it to any wallet and see whether the balance or the address used to receive funds from Crypto.com is present there? Yes, it makes the HW obsolete but you can just create new seeds and move the funds back to the new wallet.

[Hatchy]

  Where are the Bitcoins? Why does the connected Trezor Model T not show the BTC we originally saw in 2023?

You clearly stated that the bitcoins can still be seen on the original address from 2023 on the block explorer right? So there's nothing to be worried about. So long you have backed up your seedphrase and you still have access to it then all you just have to do is to recover it.

Ensure you are performing the recovery process on a clean and secure computer, free from malware. Do not enter your seed phrase on any website or application other than the official Trezor Suite when prompted during the recovery process. This process already invalidates the main purpose of the hardware device, so I'll advice you clearly reset your trezor and create a new seed. Then transfer your funds from the old seedphrase to the new one for better security.

P.s, I don't know if this thread was actually meant to help the op or op just created something to bring up low quality discussions. But I wonder why op has so many different local board post on his history..

[BitMaxz]

If your friend didn't reset the Trezor to factory default, his old wallet is still there. What I think is maybe your friend created a new account on Trezor Suite; that is why it shows a different address.

Multiple accounts on Trezor suite is allowed so there's a possibility that he generated a new account with a different address instead of using the old one or possible he generated a new address on his account.


Can you try telling your friend to try creating a watch-only wallet on the Electrum wallet? He should be able to see all addresses generated from Trezor Suite on Electrum.
If not, try the different derivation path create a watch-only wallet again but this time with different derivation path.

For the first account that you generated from Trezor Suite, it use m/84h/0h/0h for the second account, m/84h/0h/1h try them and let's see if any of these have his Bitcoin.

[Satofan44]

Or the HW was reseted and created new seed so it shows new addresses or you are talking about the new receiving address?

This is wrong. If the wallet resets itself it won't automatically generate a new seed and set itself up. If you are trying to ask whether the person did that, then obviously it won't have the same addresses in that case. That is basic knowledge, and both OP and the friend should know that.

Solution: Do you have the seeds right? then try importing it to any wallet and see whether the balance or the address used to receive funds from Crypto.com is present there? Yes, it makes the HW obsolete but you can just create new seeds and move the funds back to the new wallet.

It should be noted that in this case the hardware security is lost, and it is recommended to create a new wallet in Trezor afterwards with a seed that was not used in any other wallet.

If your friend didn't reset the Trezor to factory default, his old wallet is still there. What I think is maybe your friend created a new account on Trezor Suite; that is why it shows a different address.

Under the assumption that the friend didn't do anything wrong and is trying to hide it, this is the most common answer to these issues. The derivation path that is currently being viewed is different from the one that is previously used. The coins can not disappear just because the wallet isn't showing them.

[khaled0111]

Since the addresses are not the same then this is most likely a different account, as BitMaxz suggested, or a completely different wallet.
Since you have a backup of the original seed, then in order to verify that it’s the same wallet (but a different account) then no need to import your seed into a different wallet or restore the wallet and risk to expose your seed. All you need to do is to use the check recovery seed feature (Dry-Run).
Here is a guide that explains how to do it:
https://blog.trezor.io/test-your-seed-backup-dry-run-recovery-df9f2e9889

[promise444c5]

Does Trezor Suite have the ability to generate receiving addresses and accept BTC without an active connection to a Trezor device?

That's if you receive to the same address more than once, it should  change everytime you use it , not sure what you meant in your second statement  though but doesn't mean it automatically generates  a new account, just a new address if that's what you meant.

  Can Trezor Suite show a wallet with a new seed and still appear "valid" without warning the user?

That's if you decide to create a new wallet instead of recovering wallet , multiple account is different from multiple wallet.

[BitMaxz]

Since you have a backup of the original seed, then in order to verify that it’s the same wallet (but a different account) then no need to import your seed into a different wallet or restore the wallet and risk to expose your seed.

Actually, restoring a seed backup to a hardware wallet doesn't expose anything online. If you are going to restore the seed to Trezor, you will need to type it manually on the Trezor device.

Under the assumption that the friend didn't do anything wrong and is trying to hide it, this is the most common answer to these issues. The derivation path that is currently being viewed is different from the one that was previously used. The coins can not disappear just because the wallet isn't showing them.

Then if the derivation path is different then use that path to recover his wallet using Electrum as I suggested above.

Would you mind asking your friend if s/he uses a passphrase on this wallet? Because if yes, maybe after s/he switch from Windows notebook to Macbook and installed trezor suite he forgot to add it. On Trezor Suite, in the device settings, you can switch to a standard wallet and a passphrase-protected wallet. Passphrase wallets generated different wallets, so s/he might have added a passphrase-protected wallet on the Windows notebook and then a standard wallet on the Macbook?

More details here Standard & Passphrase wallets

If you want to solve this case, better ask for more details about your friend's wallet or bring him/her here to this forum so that we can help him/her with this case.

[SFR10]

Is there any way to trace which derivation path or wallet structure generated the original BTC address?

In addition to what @BitMaxz mentioned about m/84'/0'/0', it's worth noting that even though Trezor Suite creates SegWit addresses by default, there's still a chance that your friend created a different type of account ^{[Legacy (m/44'/0'/0'), Legacy SegWit (m/49'/0'/0') or Taproot (m/86'/0'/0')]} and used a different type of address to receive his/her Bitcoin ^{[that might explain why there's no history (assuming that he/she didn't generate a new seed phrase)]}.