Winna.com - Don’t want to pay, support is not responding… (All Resolved)

[cdzcod]

Hello,

On June 26th, I made a withdrawal, which has not been processed to this day. I deposited around $1600, and the amount withdrawn is around $2500. On chat, they told me that my activity is being investigated and that it takes 3-5 business days. They don't want to respond to chat anymore, and they don't want to tell me anything about withdrawal.

I can log into my account, I can play at the casino, I'm limited in betting, but I'm not interested anymore, I just want my money.

What else can I do?

ALL IS GOOD, thanks bennett@winna.com

[cdzcod]

Update.

Bennett Becker from the forum, bennett@winna.com It helped me and partially everything is fine.

There were 3 withdrawals in total, 2 of which were finally approved, the first withdrawal still needs to be approved. I'll be back with an update.

The explanation of why it took so long and what happened, I will receive information soon, they said, and I will share with you what happened.

Cheers

[cdzcod]

Done.

All is good.

They labeled me "Value Bettor" which violates Winna Terms of Service.

[logfiles]

Thanks for the update @cdzcod, and I am glad that your issue has been partially resolved. I do hope, at the end of it all, the outcome leaves you a happy client. Please do not hesitate to share with us once everything is sorted or not. This can help us forge a way forward or even potential clients out there who are trying to carry out some due diligence.

edit:

They labeled me "Value Bettor" which violates Winna Terms of Service.

But they gave you all your funds, right?

Please, you can label the topic of the thread as resolved in case everything is sorted.

[cdzcod]

Thanks for the update @cdzcod, and I am glad that your issue has been partially resolved. I do hope, at the end of it all, the outcome leaves you a happy client. Please do not hesitate to share with us once everything is sorted or not. This can help us forge a way forward or even potential clients out there who are trying to carry out some due diligence.

edit:

They labeled me "Value Bettor" which violates Winna Terms of Service.

But they gave you all your funds, right?

Please, you can label the topic of the thread as resolved in case everything is sorted.

Yes, all funds was received.

[Cointxz]

If you don't believe me, I'll attach the emails with it...

Actually, sending screenshots for the proof of what accusing is a must so that community will check if your case has authenticity due to the casino involved is active in the forum with signature campaign.

Upload all the proof on talkimg.com then send the bbcode link here. Your thread is confusing since you already claim that everything is good on your side.

[bennettwinna]

The player received all pending withdrawals and now claims he has a right to receive a bonus.

In our Terms of Service it's clearly stated "10.2 Winna.com reserves the right to deny bonuses or confiscate winnings if bonus abuse, collusion, or syndicate behavior is detected." This is the case for this player.

No further comments.

[cdzcod]

good for you

Winna is the best bookmaker