I'll simply answer by asking you one last question: what would have happened if I had lost the bet instead of winning it?
The odds you offered would have been the same, the result would have changed in your favor, and I would have lost money.
However, you certainly wouldn't have canceled the bet and given me my money back.
You offer odds that I like, I select them and bet them when I think they're favorable, you pay me my winnings without canceling the bet, you make me withdraw, and before you approve the withdrawal, you cancel the winnings due to an incorrect odds.
You're hilarious.
You don't have to approve bets if the odds are incorrect for you!!!
You must cancel the bet immediately before it's approved, or at least before the bet is paid out after the match ends!!!
I'm from central Italy; I've only been to Milan or Lombardy once in my life, so either you showed another player's information or that's not me.
Show my KYC data, blacking out first name, last name, date of birth, and address, and only show my city of residence.
You are yet another casino that advertises itself as the best crypto-casino, but you are yet another scam like all the other small casinos that only accept losing players and as soon as a player makes a big win they confiscate all the funds looking for a valid reason according to their T&Cs.
First, We want to make it clear that our actions were the result of a thorough internal review, fully aligned with our established compliance procedures—not because of any issues with skilled or successful players. The term "value odds" in our prior communications refers to bets placed at odds identified—by both our risk and trading teams, as well as our sportsbook provider—as being especially favorable and outside normal market margins. This is sometimes labeled as an "odds error," since such pricing is not intended within standard house operations.
Please be assured,
we do not void bets or winnings due to the size of your winnings or losses. We adhere strictly to our compliance and player protection guidelines, which are enforced equally for all users. In fact, you played for over a month before this with numerous winning bets, and we never took action until the suspicious pattern was confirmed by our provider.
While it is certainly possible for unrelated players to bet on the same match, in this case, both accounts were already under active monitoring as a result of repeated value betting activity traced to the same location. The escalation point came when identical bets—same event, same outcome, and placed within the same timeframe—were detected on the two accounts under review (see attached screenshots of overlapping activity).
Our decision to void winnings was not taken lightly, and only followed:
- Consultation and confirmation from our sportsbook provider regarding the nature of the bets.
- Detailed review and comparison of the betting patterns and account activities
- A comprehensive analysis of all relevant data, not merely the outcome of a single wager.
Regarding your concerns about how the other user’s case was handled:
The previous refund for that account was an exception—
a gesture of goodwill that brought their balance to zero. No winnings were paid out to that player; only the net difference between deposits and withdrawals was considered. To apply that approach in your case would mean a negative balance requiring you to make a payment to us, which, as you can see, is clearly not practical nor our intent.
Our review is complete and our decision is final. We will not be able to reverse it.
