Scam Accusation: FixedFloat (ff.io) – 1.9 BTC Withheld for 40+ Days

[Onat]

Accused service: FixedFloat (ff.io)
Amount: 1.9 BTC (1.4 BTC + 0.5 BTC)
Date sent: December 11
Status: Funds not released after 40+ days

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Summary
I am opening this thread to publicly document an unresolved case involving FixedFloat (ff.io).
Since December 11, FixedFloat has been withholding 1.9 BTC that I sent to their service for a swap. As of today, the funds have not been exchanged or returned.

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Key Facts
   •   Transactions are fully verifiable on-chain
   •   No specific allegation of criminal activity has been communicated
   •   No law enforcement order, seizure notice, or legal hold has been disclosed
   •   No clear scope or binding timeline for “verification” has been provided
   •   Responses consist mainly of generic statements (“waiting for partners”, “ongoing review”)
   •   Chat support marked the case as “resolved” while no funds were released
   •   Chat support later refused further assistance and redirected everything to email

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Terms of Service Issues
FixedFloat refers to Sections 6–7 of its Terms of Service to justify the suspension.
However:
   •   These sections allow temporary and proportionate suspension, not indefinite retention
   •   No “serious grounds” have been specifically stated
   •   The burden has effectively been shifted to the user to disprove unspecified allegations
   •   After 40+ days, the suspension is no longer reasonable or proportionate

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Blockchain Analysis
I engaged an independent blockchain investigation team.

Their analysis confirms:
   •   The transactions are consistent with legitimate activity
   •   The coins do not appear to have remained immobile, but were moved on-chain during the period the order was claimed to be “suspended” or “frozen”

These observations have been documented via blockchain analysis.

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Verification Proposal
Only after prolonged escalation did FixedFloat propose identity verification, despite stating they do not normally conduct KYC.
Even then:
   •   No binding confirmation was given that verification would result in immediate release
   •   No concrete timeline was provided

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Current Status
   •   Funds still withheld
   •   No resolution
   •   No timeline
   •   Over 40 days

This thread is opened for transparency and consumer awareness.
I will update it if and when the funds are released.

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Evidence (to be added / available on request)
   •   Transaction IDs
   •   On-chain analysis screenshots
   •   Email correspondence
   •   Chat logs showing case marked “resolved” without payout

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Conclusion:
Based on the prolonged withholding, lack of transparency, and on-chain movement of funds, I believe the community should be aware of this case.

Use this service with extreme caution.

[acroman08]

Would you mind providing evidence supporting your claims? like screenshots of your conversation with their support, transaction, etc?

Fixedfloat has been a problematic website for a while now. There have been a number of scam accusation threads posted against them here in the forum, and as far as I know, a lot of them are still unresolved. Based on their reputation, I don't know if you'll get your funds back, but hopefully you do.

If you check their Representative(fixedfloat) here in the forum, they have been negatively tagged for their behavior.

Here's the number of scam accusation threads that have been posted here, you can check them if you want.
FRAUD ALERT: Scam Exchange FixedFloat
🚓 🚨 FixedFloat Scammed Me Too 🚨 🚓

Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA!
fixedfloat holding my funds $1000

[coupable]

If I understood you well, this is not the first time you use fixedfloat because I find it hard to believe someone use an unknown service for the first time with such a big amount. Did you try to swap 1,4 btc before sending another 0,5 btc? Wasn't better to split the full amount into small transactions?

This scam service has been arround since 2018 and since then, a lot of compliants about the service quality and how they succeeded to scam from users many times. Op you had had to do your own researches before using the service with big money.

[CryptSafe]

From the looks, fixedfloat has lots of complaints here on this platform for scam accusations, which have not been addressed, and they do not have an official announcement thread here.

Looking at the volume of the transaction, it is not wise to do it all at once. Wisdom demands that you do it bit by bit, since such platforms can not be trusted, but for the fact that you have been using that platform for such a long time, I believe that warrants you to transact such volume, and they have you down.

Sometimes, it is good to do a check on all these unpopular platforms so you can really know what people are saying about them to guide you in whatever you want to engage with them. As that would help you play safe and be on the right track while protecting your assets. OP, your asset is gone, but I pray you get a response from them.

[Trêvoid]

I've always done my best to warn the community about FixedFloat and even created a public thread listing all the scams.

https://asktom.cf/index.php?topic=5550083

Just do a basic Google search before depositing such a significant amount they are known for being selective scammers.

They may seem lowest exchange rates, but that low cost comes at a price... basically operating as honeypots while profiting from users losses.

Unfortunately, that money is now gone...

[ScamViruS]

There are already many complaints against this exchange, and yet you still sent such a large amount of funds, which is really disappointing. When using this type of exchange, you should always send small amounts of funds. I saw on the bestchange review page that they are asking you to do additional kyc verification and they got a link to an unlawful source of your funds! Actually these are their regular excuses to keep customers' big funds.

So you should add more information here so that your case will be clear that your funds were clean, they are illegally holding your funds.

[coupable]

There are already many complaints against this exchange, and yet you still sent such a large amount of funds, which is really disappointing. When using this type of exchange, you should always send small amounts of funds. I saw on the bestchange review page that they are asking you to do additional kyc verification and they got a link to an unlawful source of your funds! Actually these are their regular excuses to keep customers' big funds.

Even if the source of the funds is suspicious, the platform has no right to retain them. Legally, the funds must be returned to the same address from which it came (this is why it's dangerous to deposit directly as a withdraw from another platform, should always use personal addresses), or the authorities must be notified to open an investigation about the user and the suspicious funds.

[Nightwalker(NW)]

If am not mistakenly this is my first time of hearing about this people here and I wonder why people easily gets scam without them making their findings before they could rushed to make deposit to such site.
I don't know how true your case could be but I am sure 1.9 btc is extremely huge to just lose in cold way without at least recovering a bit of it. What are they into that made you sent such huge amount to them?