SatoshiDICE.com - The World's Most Popular Bitcoin Game

[ndnh]

The withdrawal system has been updated so that if a withdrawal transaction does not go through because of any new (previously unhandled) error, balance will remain synchronized. Sorry about the delay this has caused.

Hi,

I would expect you to compensate them for the losses due to the bug. Why are you ignoring that entire part?

[SatoshiDICE_PR]

where can i logout and change user?

You can do this by entering an arbitrary secret in the URL. The system will put an error page that has a link for generating a new user.

[waterpile]

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.

[SatoshiDICE_PR]

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already.

I doubt if SD will refund those who lost due to the inability to resist the betting hormone.

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more.

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

[SatoshiDICE_PR]

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.

There's transactions made for 100 BTC to the hot wallet. They now need a confirmation before our software considers the balance spendable. Everyone that wants to withdraw will be able to do so in a few minutes.

[ndnh]

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already.

I doubt if SD will refund those who lost due to the inability to resist the betting hormone.

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

The fault is on your part. When withdrawing you didn't show the appropriate message (in the least), and confused players into thinking that betting and winning is the only way forward.

Players who lost because of the bug deserves to be compensated nevertheless. Just because some players might have made a profit because of your bug, isn't a satisfactory defense.

[gas7uazz]

hi SD for me no have nothing ? i lost 62 brc because your hot wallet dont have nothing in 48 hours . later put 1 won 11 and wake uo and dont have nore 11 . cone on answer me i deserve your answer

[arallmuus]

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  

Am I reading this sentences correctly that it seems the PR of SatoshiDice seem to be mocking the players ? Whoever posted this should be fired because A huge gambling site like SatoshiDice shouldnt be using such a bad wordings like this. Basically this wordings indicates that the house had absolute zero fault on this and blame it all to the player.This "error" is in fact because of the house and the house should compensate it but rather what I am seeing is that the PR is mocking the players and blaming them.

[gas7uazz]

If there are bets that you think you didnt do my guess is someone has used your account. I did notice a few pages back you posted a screenshot which had your secret address in it. Never give this out.
 Im sorry to say but i dont think you have much chance of getting this back

fk yes i see...but i have password.....if anyone here enter to my account for withdrawal need my passsword...i think... why play my 11 btc in one time? fucking idiot who enter to my account and play for loose...how much won this idiot? nothing, only give me more loose to me...now i need a new account right?

The error is most likely another bug.

The gap between Round Initiated and Round Completed, shouldn't be more than 1-5 seconds.

But in this case it took 50 minutes for the roll to happen? 


(Adding that, the previous roll is numbered #27441590 coming just before the roll number of the 11 BTC bet, (ref: https://satoshidice.com/roll/27441591), further strengthens the observation.
Generally, the player does not have the time to change that bet amount and odds that fast.)

i want to know return me this or not... come on answer me i never bet this bet !!

[dadice]

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

[fox19891989]

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I am pretty sure they won't give SD accounts any neg rates. Something is biased the forum, that's why the most reliable dice site-dadice has -32 neg rate but others have poor services without any neg rates.

[runback]

hi

i dont understand , No withdrawls , no reply from support, please whats going on with satoshidice ?


all is working for me is when i bet directly to there address (73% winning chance) 11dice5459iq2XrJqgCRvcy3ZsMLsKHxE

it send back instantly my winning but when i play on there site nothing

any help?

[jpyao78]

hi,

When i click "ROLL DICE", it always show me: "failed to place bet at a time".
and every time, when i click CASHOUT my coin, it always says "your withdraw is being verified",  and failed finally.
what happened to my account?
please help me check it.
thanks!
please take a look at your support email.

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

[dooglus]

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

[gas7uazz]

come on answer me my question...you give me my 11 btc or not? i dont ask the 62 btc i lost because your hot wallet is empty this weekend...ANSWER ME FOR THE 11 BTC I DONT BET WHEN I SLEEP...

[gas7uazz]

return my 11 btc to my account come on....why no answer me SD?

[shitaifan2013]

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.



Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

morning!

yes they have a public cold wallet, but it took nico and me numerou times of asking about it, before they finally set something up.

check dicesites.com or directly https://blockchain.info/address/18e5jpfn9zo9GQov1Ks9Pzh6Yam2SvFqqo, however, so far it never held more than 50% of the total investment on site.

[NLNico]

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

They do have cold wallet addresses:

https://blockchain.info/address/18e5jpfn9zo9GQov1Ks9Pzh6Yam2SvFqqo
https://blockchain.info/address/1GBEAxb91tea1magDAQoKnjx18oH4ax2T3

Claimed invested amount is 1,508 BTC so that makes the cold wallets (1,350 BTC) 90% of the BR, which seems fair enough (bit more always better though.)

shitaifan2013 is correct that my site only shows 50%. Unfortunately ATM I only have 1 cold wallet address support on my site and need to add the possibility for more addresses (:




Other then that, I mostly have seen complaints about very slow support when bugs happen. Eventually -so far- AFAIK the issues have been solved though (with sometimes extra compensation.) So hope this will be the case for the latest complaints too - although I have no idea what really happened with information from 1 side obviously.

[shitaifan2013]

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

...
https://blockchain.info/address/1GBEAxb91tea1magDAQoKnjx18oH4ax2T3

Claimed invested amount is 1,508 BTC so that makes the cold wallets (1,350 BTC) 90% of the BR, which seems fair enough (bit more always better though.)

shitaifan2013 is correct that my site only shows 50%. Unfortunately ATM I only have 1 cold wallet address support on my site and need to add the possibility for more addresses (:

ha, that explains a lot, didn't remember there was a second cw. I was always wondering why no one cared about only 50% cold storage 

[dadice]

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Exactly this, i have had cases before where the hot wallet was not full enough for me to withdraw and afterwards lost coins, i accept those losses as my own fault due to impatience. However SatoshiDice you cannot lump this case in with those as my issue is a very unique one where i:

1) tried to withdraw 36
2) could not due to hot wallet so tried to withdraw 31 which caused an error and dropped my available funds to withdraw by 31 (31.17 exactly)
3) Considering the fact that i was still aloud to withdraw any amount higher then 31.17 because this is where my balance seemed to be 'zeroed' out, and the fact i was panicking as i had felt i had lost these coins due to your site's bug YOUR ERROR not mine, this then tempted me to continue my bets in the only hopes to get some coins back.

If this was just simply a hot wallet issue i would not be in here asking for reimbursement as i wouldn't have been able to withdraw at all until the hot wallet was filled. This case though i could still withdraw amounts higher then 31.17 so obviously this tempted me to try to increase my balance at any hope of regaining coins that i assumed at the time were lost due to this glitch.

The first time i had a hotwallet error i gambled and lost my entire balance of 15btc.
The second time i had a hotwallet error i had learnt from the last time and waited 24 hours and then cashed out 10btc.
The third time this happened (this particular case) i had 36 bitcoins and tried to withdraw the maximum i could. This is when the glitch in your site occured.

If it was just telling me that there were not enough funds in the hot wallet, i would have walked away this time like i did the last and continued trying to cashout until the funds were available, but a very different error occured which makes this a very unique case and is the only reason i am asking for compensation.

I understand in hindsight that i still should have waited, but you still need to understand that this glitch caused me to believe i had lost them anyway and also the fact your SatoshiDice account on this forum was last active on the 11th, i believed at the time that my only hope of regaining some back of what i had lost was to get my balance as high above 31.17 as possible by takin a further betting risk and at least try to walk away regaining for original deposit of 20btc, i figured this was better then losing them all. However through doing this i was only able to get around 13 back.

Yes i should have waited, but i panicked due to an error on your site. This case is very different and you need to address it accordingly and be compensating me accordingly.

I am sure your company would be compensating me if this error occurred on a small amount, well unfortunately for the both of us it was a much larger amount and that should be besides the point. If this glitch did not occur, your casino would be down and i would be up. Instead i am at a big loss and you are trying to run away from this problem/glitch so your casino is at a win here.

I truly understand your concerns and I think it is about time that the SD management is addressing them. As a dice site owner I just like to mention how we handle withdrawal requests. In case our hot wallet is 'empty', withdrawal requests will go into pending status until manually processed by the administration. There is no way that members could continue gambling with those funds and risk and eventually lose them all.