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Darthswan
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May 03, 2015, 02:33:22 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps?
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 02:52:21 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com
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Darthswan
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May 03, 2015, 03:04:54 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now.
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 03:23:12 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you.
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Darthswan
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May 03, 2015, 03:29:12 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you. I shot them an email. Which is better, phone or email?
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 03:50:13 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you. I shot them an email. Which is better, phone or email? Personally I would shoot them a email. I'm sure they will get back to you as soon as they can. So you are good.
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MyRig
Donator
Hero Member
Offline
Activity: 792
Merit: 510
support@myrig.com
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May 03, 2015, 04:24:04 AM |
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@Darthswan send us email to support@bitmain.zendesk.com Please attach PDF of your Bitmaintech.com order confirmation page and descrition of what is wrong with your unit. If you have done the self diagnostic, the result would help our techs to expedite the process a bit.
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Antminer & DragonMint Repair E-mail: support@myrig.com T: @MyRig_com Return Address: MyRig 3700 Quebec Street, Unit 100-239, Denver, Colorado 80207, USA
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Darthswan
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May 03, 2015, 12:11:51 PM |
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@Darthswan send us email to support@bitmain.zendesk.com Please attach PDF of your Bitmaintech.com order confirmation page and descrition of what is wrong with your unit. If you have done the self diagnostic, the result would help our techs to expedite the process a bit. I attached the order id number, when I get back this morning I will look for a pdf version of it.
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scyth33
Member

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Activity: 99
Merit: 10
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May 03, 2015, 01:22:15 PM |
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is it possible have 4 blades connected to 1 controller?
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Tupsu
Legendary
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Activity: 1204
Merit: 1003
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May 03, 2015, 01:32:11 PM |
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is it possible have 4 blades connected to 1 controller?
Yes. But it is not supported by the very first and last software.
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scyth33
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Activity: 99
Merit: 10
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May 03, 2015, 01:36:16 PM |
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mmm. there's only 2 version released. do you know which software version? is it possible have 4 blades connected to 1 controller?
Yes. But it is not supported by the very first and last software.
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Tupsu
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Activity: 1204
Merit: 1003
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May 03, 2015, 01:46:22 PM Last edit: May 03, 2015, 04:29:16 PM by Tupsu |
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mmm. there's only 2 version released. do you know which software version?
Mine works with this version. You can download it here www.perearstike.ee/S5/SD-S5-20150415.tar.gz
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scyth33
Member

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Activity: 99
Merit: 10
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May 03, 2015, 01:51:48 PM |
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thanks.. is it a modified firmware?
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Tupsu
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Activity: 1204
Merit: 1003
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May 03, 2015, 02:26:29 PM |
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thanks.. is it a modified firmware?
No.
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scyth33
Member

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Activity: 99
Merit: 10
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May 03, 2015, 02:34:41 PM |
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mine does not pass 1.3th/s. testing with 3 blades now
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scyth33
Member

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Activity: 99
Merit: 10
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May 04, 2015, 03:58:03 AM |
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revelacaogr
Legendary
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Activity: 1316
Merit: 1021
2009 Alea iacta est
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May 04, 2015, 12:21:23 PM |
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alienesb
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May 04, 2015, 03:43:10 PM |
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Thanks for posting this, I've got three blades on one controller now.
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dog1965
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May 04, 2015, 05:07:11 PM |
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 This is my running temps my room it 85f as of this writing. Just add a shroud between the case and the original S5 fan and it will reduce the noise and the temps as well. 
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