Swedish ASIC miner company kncminer.com

[Xialla]

https://www.kncminer.com/news/news-46

[Searing]

If you choose to wine majorly on your own decision...... you're an idiot.  If its running by Wednesday you're ahead.  

What? KNC promised instant hashing on day 1 and all the bangs with it. They haven't delivered. How am I am idiot for whinging about that? Hundreds of other guys got screwed as well. KNC even admitted fault.

Their hosting was expensive, but they promised instant hashing hence why I and many others choose it. It's the main reason why I even choose hosting in the first place.

In no oddworld would I have ever paid for expensive hosting just to get hosted 1.5+ weeks later instead of getting it day 1.

$2200 for 6 months.

well it may not be ideal but this was just posted on the forum site as compensation for hosting folks

https://www.kncminer.com/news/news-46

hope it helps (no dog in this fight just passing it along)

Searing

[de_ixie]

Good Job - not 100%, but fair enough compensation  

[Vedran Yoweri]

Good Job - not 100%, but fair enough compensation  

That, and free months of hosting.  Wish i could get that.

[canth]

Good Job - not 100%, but fair enough compensation  

+1.

[demonmaestro]

Someone will still bitch about getting 4BTC or roughly $500.00  

All
 
Our Engineers have been working all weekend and the hosting facility is now operating normally.
So we can now increase our compensation for all DAY 1 customers that should of been hashing by now.
We will offer all customers 4 coins per Jupiter that should of been up and running by now as a good will gesture as you are currently about 4 days behind the factory queue.
We will be sending out login details to the people going live today and we will have more boxes online in the hosting facility tomorrow.
We appreciate that this is not an ideal situation for any of our customers but we are working on getting these issues solved a soon as possible
Oh and yes everyone still gets a free months hosting
Thanks
 
KnCMiner Team

I just wonder if they will get the mercurys out befor the 15th

[Nemo1024]

Good news! I am a late 39xx order myself so it does not affect me, however I was starting to get worried that there was something seriously wrong with the datacentre. Good that they have it up and running!

[jbutter]

4 coins compensation per Jupiter for Day 1 Hosting orders. KNC always finishes first.

[Searing]

Good news! I am a late 39xx order myself so it does not affect me, however I was starting to get worried that there was something seriously wrong with the datacentre. Good that they have it up and running!

heh got you beat 304x number....but on a side note some guys on here have quoted they HAVE their units when I looked up the names on the KNC MINER ORDER LIST here on bitcointalk.....the highest was 120x so assuming that he did not have something before he did not list in this listing...looks like a good sign (I know I know I'm grasping at straws here)....


keep the tweaking of the firmware and other issues up early order guys...I wish to simply plug in my units in my 'smoking jacket' pop in the info and "viola" ....sip my Martini and watch the mining commence ..er now by the by if you could also get the Jupiter tweaked to over 600gh that would be 'lovely' ...ah....(wait have to buy a 'smoking jacket in next 2 days or so)....

Searing

[Its About Sharing]

Good Job - not 100%, but fair enough compensation  

When you compare KNC (in just the last few weeks) to BFL since their inception, it is like "God" came down and took things over. (relatively speaking)
I is amazing, KNC has upped the Ghash/s SUBSTANTIALLY for FREE and now the 4BTC compensation for a late start.

Josh from BFL just says "We are a hardware company" and basically SOL for the late deliveries. Pretty sick (devil).

Way to go KNC,
IAS

[Mota]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

[pgbit]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

I would agree with this. Any refund process has to work for KnC, and this kind of arrangement may be the most appropriate option for KnC to rescue customer loyalty that might diminish as a result of these issues.

[sickpig]

Only got 1 of 3 "1-500" Jupiters that were all suppose to ship together.  

The one Jupiter hashing:  https://www.youtube.com/watch?v=G-92pvoxKq0

@dwdoc what's the firmware you were running on ?

[Its About Sharing]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

I would agree with this. Any refund process has to work for KnC, and this kind of arrangement may be the most appropriate option for KnC to rescue customer loyalty that might diminish as a result of these issues.

 

KNC has done an incredible job, especially when one considers the competition. I say this having invested in a couple of group buys with them.
After the Avalon/Jifu and BFL escapades, to look at KNC being slightly behind schedule as warranting 50% off is just plain crazy.

How about they deliver your unit one week sooner but with 100 Ghash/s less like they promised?

[Searing]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

good luck on that .....I fully expect them to miss my later order Saturn and not have it out by oct 15th ..they may or may not...offer some kinda compensation..but they don't have too...so to me (compared to the other asic mnfg types....ie bfl refugee here...I got my order the day knc came into existence in april and still don't have bfl  equip) ...i'm a bit more interested in INTENT.....they may not be perfect but by god at least they seem to give it a good try imho ..so i'll cut them 'some' slack

again I have no hosting but if I did I believe I'd consider it 'adequate' if not ideal

no slam here just my 2c worth

Searing

[Mota]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

I would agree with this. Any refund process has to work for KnC, and this kind of arrangement may be the most appropriate option for KnC to rescue customer loyalty that might diminish as a result of these issues.

 

KNC has done an incredible job, especially when one considers the competition. I say this having invested in a couple of group buys with them.
After the Avalon/Jifu and BFL escapades, to look at KNC being slightly behind schedule as warranting 50% off is just plain crazy.

How about they deliver your unit one week sooner but with 100 Ghash/s less like they promised?

Why should that be crazy? Those miners are premium items, and I paid a premium for them. I know that they have a LOT of profit margin and I don't want them to issue refunds, since they need the money to get gen2 started without preorder bs.
As far as customer satisfaction goes I would have been more than happy to get it in time with 400gh/s. I fully intended to OC them anyway...

[plasmoske]

Just read the latest news. Pretty awesome update!

I'm pretty happy and I'm sure most hosting customers are very happy also with the update. These guys seem like honest guys who don't want to screw anymore over.

So far very impressed with KNC. Definitely will be doing future business with them if all goes well.

[timmmers]

I came across this last week, god knows about the rig, could be complete twaddle..but the payment model looks a way things could work well for the future. Half up front, half on delivery? http://www.blackarrowsoftware.com/store/prospero-x-1.html

Compo looks fair for the hosted guys, for sure BFL wouldn't dream of ever doing anything like that. I think this is a steep learning curve on the basic logistics for KnC and next time around will be pretty much flawless. If there is a gen 2 and it's worth buying.

[Searing]

I came across this last week, god knows about the rig, could be complete twaddle..but the payment model looks a way things could work well for the future. Half up front, half on delivery? http://www.blackarrowsoftware.com/store/prospero-x-1.html

Compo looks fair for the hosted guys, for sure BFL wouldn't dream of ever doing anything like that. I think this is a steep learning curve on the basic logistics for KnC and next time around will be pretty much flawless. If there is a gen 2 and it's worth buying.

looked at the above site musta missed something those  we're up front prices after a discount imho (prob due to knc news this week)...still pre-orders although the price on the 2ph was the same as a current Jupiter for nov 15th delivery they state a feb 2014 ship date

interesting but again did not see a 1/2 down 1/2 on delivery link?

again just saying (I am essentially clueless may have been right in front of me)

Searing

[Its About Sharing]

I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.

I would agree with this. Any refund process has to work for KnC, and this kind of arrangement may be the most appropriate option for KnC to rescue customer loyalty that might diminish as a result of these issues.

 

KNC has done an incredible job, especially when one considers the competition. I say this having invested in a couple of group buys with them.
After the Avalon/Jifu and BFL escapades, to look at KNC being slightly behind schedule as warranting 50% off is just plain crazy.

How about they deliver your unit one week sooner but with 100 Ghash/s less like they promised?

Why should that be crazy? Those miners are premium items, and I paid a premium for them. I know that they have a LOT of profit margin and I don't want them to issue refunds, since they need the money to get gen2 started without preorder bs.
As far as customer satisfaction goes I would have been more than happy to get it in time with 400gh/s. I fully intended to OC them anyway...

They are barely behind, that is why. And, they are shipping 30% + in more Ghash/s - That is more compensation that is reasonable, return wise.
Tell your story to the BFL and Avalon customers (of which unfortunately I am a customer) - There is a huge chance of a successful class action there.

If you feel strongly, just start a class action lawsuit, I just don't get the feeling that many people are pissed about this.
(Perhaps if the other companies delivered we'd all be on the same side, but what KNC is doing is incredible - relative or not).