Swedish ASIC miner company kncminer.com

[xyzzy099]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

That's a precision machined surface.  You will never be able to get it flat enough by hand.  Just buy a new cooler, and hopefully, get KnC to reimburse you for the damaged one.

[vesperwillow]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

That's a precision machined surface.  You will never be able to get it flat enough by hand.  Just buy a new cooler, and hopefully, get KnC to reimburse you for the damaged one.

It's simply lapped/flattened, it's not measured on a micron level. You could use a flat piece of steel (CNC'd flat preferably) to align it.

I suspect it was like that from the OEM though, and not through shipping.

[ASIC-K]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

That's a precision machined surface.  You will never be able to get it flat enough by hand.  Just buy a new cooler, and hopefully, get KnC to reimburse you for the damaged one.

no hes saying its actually bent, its hard to see in the pics but i know what he means. the pipes would barely contact the chip

[Henchman24]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

Could you use the flat bar (on the processor side) and the integrated bracket that came unglued to make a sandwich around the heatpipes?  Then use a c-clamp or locking pliers (vise-grips) to squeeze all four pipes back into proper alignment?

[vesperwillow]

no hes saying its actually bent, its hard to see in the pics but i know what he means. the pipes would barely contact the chip

Henchman24 kindof gets what I'm saying. Even if it's bent, it can be re-aligned. And if it can't be realigned, it was likely not damaged in delivery, but a defect from the OEM.

[CYPER]

I think "bent" wasn't the best word to use.

Some copper pipes are slightly off level = not even surface.
The surface of each pipe is completely flat = no damage there.

So tapping them on top of the cooler might make them move downwards, thus alligning them on a horizontal plane.

I might try that a bit later.

[1l1l11ll1l]

I think "bent" wasn't the best word to use.

Some copper pipes are slightly off level = not even surface.
The surface of each pipe is completely flat = no damage there.

So tapping them on top of the cooler might make them move downwards, thus alligning them on a horizontal plane.

I might try that a bit later.

Just use a full tube of thermal paste! That'll fix it right up! lol

Mine was damaged as the front screw on the support bar wasn't screwed in, so the heatsink has free reign to bounce around. It's already back on it's way to KNC.

[CYPER]

I think "bent" wasn't the best word to use.

Some copper pipes are slightly off level = not even surface.
The surface of each pipe is completely flat = no damage there.

So tapping them on top of the cooler might make them move downwards, thus alligning them on a horizontal plane.

I might try that a bit later.

Just use a full tube of thermal paste! That'll fix it right up! lol

Mine was damaged as the front screw on the support bar wasn't screwed in, so the heatsink has free reign to bounce around. It's already back on it's way to KNC.

I wonder what kind of people work at the factory. How can you forget to screw everything right or leave the plastic cover on and still apply thermal paste all over it. Even a blind man will feel the plastic being on and remove it.

[vesperwillow]

I think "bent" wasn't the best word to use.

Some copper pipes are slightly off level = not even surface.
The surface of each pipe is completely flat = no damage there.

So tapping them on top of the cooler might make them move downwards, thus alligning them on a horizontal plane.

I might try that a bit later.

Just use a full tube of thermal paste! That'll fix it right up! lol

Mine was damaged as the front screw on the support bar wasn't screwed in, so the heatsink has free reign to bounce around. It's already back on it's way to KNC.

I wonder what kind of people work at the factory. How can you forget to screw everything right or leave the plastic cover on and still apply thermal paste all over it. Even a blind man will feel the plastic being on and remove it.

They're not looking to catch these small misalginments. They're likely popping the stuff together, and turning it on for like a minute to make sure it "seems right". They were under a huge deadline.

This is part of the reason I believe KNC is making such a vague prediction of the next shipment. They know the crap they have to face with the new product, and they want more time to get things right.

[Puppet]

I think "bent" wasn't the best word to use.

Some copper pipes are slightly off level = not even surface.
The surface of each pipe is completely flat = no damage there.

So tapping them on top of the cooler might make them move downwards, thus alligning them on a horizontal plane.

I might try that a bit later.

After bending them back mostly right, you will still need to sand/lap the bottom. Be careful not to sand it down too much, if that gas in there escapes, its game over. Actually, that may already have happenend if there is only the tiniest of cracks. Ive ruined a fair number of GPU coolers trying to bend the heatpipes on a certain type of cooler to elevate them above some high caps on my cards. No visible damage, but cooling performance was terrible and you could simply feel that some pipes no longer got warm like the others, despite perfect contact surface.

[merv77]

Could you use the flat bar (on the processor side) and the integrated bracket that came unglued to make a sandwich around the heatpipes?  Then use a c-clamp or locking pliers (vise-grips) to squeeze all four pipes back into proper alignment?

Just use a full tube of thermal paste! That'll fix it right up! lol

or you could just buy a new one.

to easy.. job done 

[merv77]

just received this email from KNC...

Dear KnCMiner reseller.

We would like to inform you that we have launched the reseller portal, you can now login to the following address: http://reseller.kncminer.com  using the details below:

Email:[email protected]

Password: xxxXXxxxXX

If you have any questions or doubts please do not hesitate in contacting support at: [email protected]

Regards

KnCMiner team

[xyzzy099]

Could you use the flat bar (on the processor side) and the integrated bracket that came unglued to make a sandwich around the heatpipes?  Then use a c-clamp or locking pliers (vise-grips) to squeeze all four pipes back into proper alignment?

Just use a full tube of thermal paste! That'll fix it right up! lol

or you could just buy a new one.

to easy.. job done 

That's crazy talk, man!  Just too damn easy for these hardy young DIYers  He could save a couple bucks if he doesn't cook this expensive piece of almost irreplaceable electronic equipment  Lol

[rallasnackbar]

I wonder what have UPS been doing with the package. Play football?

Just watch the latest video  http://www.youtube.com/watch?v=5qFjzb-sbH8

[CYPER]

Could you use the flat bar (on the processor side) and the integrated bracket that came unglued to make a sandwich around the heatpipes?  Then use a c-clamp or locking pliers (vise-grips) to squeeze all four pipes back into proper alignment?

Just use a full tube of thermal paste! That'll fix it right up! lol

or you could just buy a new one.

to easy.. job done 

That's crazy talk, man!  Just too damn easy for these hardy young DIYers  He could save a couple bucks if he doesn't cook this expensive piece of almost irreplaceable electronic equipment  Lol

Actually I already ordered one for the damaged that came from Phoenix. I will try to fix the November damaged cooler and if I don't success I will order another one.

[Henchman24]

Could you use the flat bar (on the processor side) and the integrated bracket that came unglued to make a sandwich around the heatpipes?  Then use a c-clamp or locking pliers (vise-grips) to squeeze all four pipes back into proper alignment?

Just use a full tube of thermal paste! That'll fix it right up! lol

or you could just buy a new one.

to easy.. job done  

That's crazy talk, man!  Just too damn easy for these hardy young DIYers  He could save a couple bucks if he doesn't cook this expensive piece of almost irreplaceable electronic equipment  Lol

Actually I already ordered one for the damaged that came from Phoenix. I will try to fix the November damaged cooler and if I don't success I will order another one.

Yes, I certainly agree with a new cooler.  My suggestion was meant as a temp/bridging solution.

[jelin1984]

question

november jupiter with case on or case off
runs better???/

[Bogart]

I tried forcing the pipes by hand to allign so they make a flat surface, but they are not moving and I am afraid that if I apply too much force I can do even more damage.
I might get a small hammer, put a piece of rubber or other cushioning material and hit the end of the piper on the top of the cooler downwards.

That's a precision machined surface.  You will never be able to get it flat enough by hand.  Just buy a new cooler, and hopefully, get KnC to reimburse you for the damaged one.

You could take it to a machine shop and have them mill it flat again for you.

Or, as others have suggested, just order a replacement.

[canth]

question

november jupiter with case on or case off
runs better???/

I dunno - I'm waiting for UPS as we speak. Hopefully I know the answer soon. 

[DeathAndTaxes]

So received my Nov Jupiter.

Can't connect to machine by either SSH or webpage.  It is assigned an IP address just can't connect. Even ping gets no response but not sure if the BBB is setup to respond to ping.

If I disconnect all 4 ASIC boards I can connect to the host and access web gui with no issues.  
Reconnect the ASIC boards, can't connect.  
Tried connecting just one ASIC board with same results.
Tried two different power supplies with the same results.

Anyone had anything like this or am I just SOL?