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[Evi3]

My experience:
On 29/12/2017 I order a sepa founding for kraken
My bank confirmed the transaction but kraken
Support on 7/01/2018 write me they see my deposit
But need 24-48h for founding on my account
And sign the ticket "solved".
On 14/01/2018 kraken write me on another ticket
They dont see my deposit.
On 7th they see and on 14th dont?
I lose my money, i dont understandt whats the problem,
Support don t help me!
Very very very bad esperience  

[bias]

The upgrade looks successful,at least at this first days. Quick responce on putting orders,quick canselation if needed.
Do you planning to do and a software update or even change it and make something new,more easy to navigate etc?

[Rife]

Hey Kraken,

I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!

I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.

I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.

WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.

[Kraken-Septimus]

Congratulations and thanks to kraken for this update.
Congratulations and thanks to the support which did its best and was very present, all in a tense atmosphere...

On the other hand, big red card to the directors:
communication
development
Who they should either strongly question themselves or simply be changed...

Congratulations for the efforts of communication and listening to customers during the "crisis" however.

I have to admit that my belief in kraken was shaken, but it comes back.

On the other hand, I think that creating a sales department that would have some means to offer compensation in situations that are obviously out of the ordinary in terms of duration or scope would be a plus to build customer loyalty.

Translated with www.DeepL.com/Translator

Hi Shamane. Thanks for the kind words. This major upgrade has definitely opened our eyes and taught us what we could do better next time. We're offering free trading until the end of the month to let clients test out Kraken again and to make up for the lost time.

My experience:
On 29/12/2017 I order a sepa founding for kraken
My bank confirmed the transaction but kraken
Support on 7/01/2018 write me they see my deposit
But need 24-48h for founding on my account
And sign the ticket "solved".
On 14/01/2018 kraken write me on another ticket
They dont see my deposit.
On 7th they see and on 14th dont?
I lose my money, i dont understandt whats the problem,
Support don t help me!
Very very very bad esperience  

Hi Evi3. I'm sorry to hear about the missing deposit. Could you please escalate your ticket using this form? Thank you for your patience.

The upgrade looks successful,at least at this first days. Quick responce on putting orders,quick canselation if needed.
Do you planning to do and a software update or even change it and make something new,more easy to navigate etc?

Hi Bias. If you're asking about changing the user interface, I don't believe there is a plan for that anytime soon. We'll make an announcement if it's something we're looking at in the future.

Hey Kraken,

I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!

I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.

I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.

WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.

Hi Rife. I'm sorry to hear that your withdrawal is on hold. Would you please escalate your ticket using this form? Thank you for your patience.

[Kraken are con-artists]

No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!! how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it




Why will you not answer my question?  how did someone get my personal phone number kraken?  given I only logged onto your website?

Will you answer this question and explain how this happened? it is the third time Ive asked you this question and you have not answered it.



Don't fall for it folks, Kraken are professional scammers, they will steal your money, thieves and liars are what they are

 

[Kraken-Septimus]

No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!! how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it




Why will you not answer my question?  how did someone get my personal phone number kraken?  given I only logged onto your website?

Will you answer this question and explain how this happened? it is the third time Ive asked you this question and you have not answered it.



Don't fall for it folks, Kraken are professional scammers, they will steal your money, thieves and liars are what they are

 

Hi Kraken are con-artists. I'm sorry that your account was hacked but we would have no way of knowing how a hacker got your information. We have not had any data breaches, so this would be something that's happened to you specifically.

If you have any specific questions about your Kraken account, I would suggest asking in the ticket that you have opened. They can also make suggestions on how to get your Kraken account back and how to secure it in the future.

[brodos]

N 1381503 It is now 6 days that my account is blocked kraken support continues to send me emails telling me to be patient, but I'm losing patience ... ...... I kindly ask to be able to urgently start my practice of unlocking the account to be able to operate with my funds
thank you

[dsandber]

More than two weeks ago I requested Tier 3 verification from Kraken but haven't heard a word from them.

Anyone have any advice/ideas on getting them to act on my request?  At Tier 2, I can withdraw $0 fiat (despite what it says on their tiers page) and very little crypto.

Cheers,

-Dan

[xoninu]

Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O
 

[Flexfled]

I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago).  I know Kraken was working hard last week fixing their new trading engine.  But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning.  Anyone else having trouble with fiat withdrawals?

[Kraken-Septimus]

N 1381503 It is now 6 days that my account is blocked kraken support continues to send me emails telling me to be patient, but I'm losing patience ... ...... I kindly ask to be able to urgently start my practice of unlocking the account to be able to operate with my funds
thank you

Hi brodos. I'm sorry for the delay. It looks like David has passed you over to an Account Access Specialist and they should be with you soon. You can also escalate your ticket using this form. Thank you for your patience.

[Kraken are con-artists]

Hi Kraken are con-artists. I'm sorry that your account was hacked but we would have no way of knowing how a hacker got your information. We have not had any data breaches, so this would be something that's happened to you specifically.


Bullshit,  the details could only have come from kraken and you know it.   I have a phone log record and internet history as proof and evidence that my personal details could only have come from kraken.

Whereas all Kraken have given me is "their word"

Call me a cynic but your word means nothing and I call bullshit.  You people are professional scammers and stole my all money, then tried to cover it up by claiming my account was hacked.

Kraken are in on the scam

Please don't get sucked into their scam people,  get your money out of this exchange, while you can, if you still can.

[MohAli59]

Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

----------

A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!

[Kraken-Septimus]

Dear Kraken,

On the 3rd of January I wrote you this regarding case number 1070112 (open since December 12th):

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 1070112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

----------

A few days afterwards I received an answer asking me to use a Google link to escalate the case, and a few days after that an email from your support asking me for a lot of information. I provided that information the next day. Your support crew member then replied (also a few days afterwards) that the request would be forwarded to your Account Access specialists. This was 10 days ago!!! Since then there has been no reply whatsoever, even when I replied the support crew email asking for a status. My account has now been locked, funds and all, for over 5 weeks!!!!!!! I HAVE PROVIDED YOU ALL THE DETAILS YOU HAVE ASKED FOR!!!! This should have been enough to release the account. I have funds in the account I cannot access. This case needs to be resolved yesterday, you cannot deal with clients in this way!!!!

Hi MohAli59. It looks like your old ticket was merged into the newer ticket which is causing further delays. In the future, please only open one ticket for each issue as opening more than one will only cause further delays.

Please escalate your new ticket (1105317) using the same google form and an account access specialist will be with you as soon as possible. Thanks for understanding.


We do not offer phone support. If you receive a phone call, it is not from us. Please do not deactivate two-factor authentication.

For tips on securing your account please visit https://support.kraken.com/hc/en-us/articles/201396837-What-can-I-do-to-make-my-Kraken-account-secure-

[MaximeL]

Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O
 

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

[Kraken-Septimus]

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

Hi MaximeL. I'm sorry that you're missing a deposit. if you haven't yet, could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

[MaximeL]

Yes, me I did some transfer 3 days ago and 2 days ago, and they still haven't reached my kraken account

Hi MaximeL. I'm sorry that you're missing a deposit. if you haven't yet, could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Thank you for your patience.

WOW thanks for the quick answer! ticket and escalation done. Ticket number: 1395332
Thanks!

[dudee]

How long time takes deposit EUR to account? Made first time deposit.
withdraw eur getting next day, but deposit has not come yet.

[sexy susie]

I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago).  I know Kraken was working hard last week fixing their new trading engine.  But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning.  Anyone else having trouble with fiat withdrawals?

Check if the wire hit your bank account. I had problems with fiat withdrawals failing but also have received without Kraken showing it as a successful wire.

[hilariousetc]

Anyone know if withdrawals are allowed right now? Just got a red 'Permission denied' error but don't know whether it's just not permitted currently or an error with the site and to keep trying. I guess maybe a lot of people are requesting them due to the crash so not sure whether they've still blocked them or not.