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[Donadonuts]

Hi Kraken

Need help  

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

[megashira1]

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

[Kraken-Septimus]

Hello Dear Kraken Support Team,

When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?

Any ETA? Please pay attention to this issue as well.

Thanks!

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken!

Hi bias. We're glad to hear that you like it! Thanks for the kind words!

Hello,

Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.

Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.

As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!

Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using this form. Thank you for your patience.

When does Kraken enable leverage again?

Best

Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.

Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?

Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..


see ticketnr 1373117

Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using this form. Thanks for your patience.

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do ??

Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.

Hello Kraken support , i have opened 6-7 tickets from saturday from my 2 deposit  ON HOLD made with internal transfer from FIDOR , i'm not received any answer

This is the number of deposits

Deposit QCCP4PN-CYLRKW-AV6RDU

Deposit QCC35AO-WCW6FP-HOAK6S


This morning i try to made another transfer just 199€ and this is credited in 1 minutes and the 2 deposit of saturday still ON HOLD ....

I'm waiting for your reply

thanks

Hi bettomane. Please only open one ticket per issue as opening many will only cause further delays. Please escalate one of your tickets with this form and one of our agents will be with you as soon as possible. Thanks for your patience.

Hi Kraken

Need help  

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

Hi Donadonuts. Without a reference we'll need to manually assign your deposit. Please escalate your ticket using this form and we'll be with you as soon as possible. Thank you for your patience.

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

Hi megashira1. I'm sorry to hear that your funds are on hold. If you could please escalate your ticket using this form, one of our agents will be with you as soon as possible. Thanks for your patience.

[bettomane]

Thanks for answer , the problem is solved ...just a delay this time !

Regards

[AniceInovation]

Please check ticket 1388812

Thanks, Anice

[not.you]

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

You don't have to confirm every withdrawal, just new addresses. 

[landho]

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

[jayjpass]

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

I have the same problem, wait two hours

[dilbsuk]

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

[Shamane]

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

30sec * 300.000 = 3.5j ....

Could you imagine you are not ALONE ?
Could you imagine the number of ticket exchange could receive in 1 day ?

Take me 21 days to unblock my account and my money ...

[dilbsuk]

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

30sec * 300.000 = 3.5j ....

Could you imagine you are not ALONE ?
Could you imagine the number of ticket exchange could receive in 1 day ?

Take me 21 days to unblock my account and my money ...

Well I'm sorry you suffered such poor service. The fact is that they have been admirably quick to request and verify detailed account information so it makes no sense that the final process of confirming an ID photo should take days.

Unlocking an active account holding customer funds does not require a large effort and should be an absolute priority. 

[win07]

Deposits are now very slow 5 days.

[LeGaulois]

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

[flekkelek]

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

Just refresh the page. Sometimes it happens with me too, refresh always helps.

[Kraken-Septimus]

Please check ticket 1388812

Thanks, Anice

Hi AniceInovation. Could you please escalate your ticket using this form? Thank you for your patience.

Kraken!

quick question, is enabling 2FA broken or im stupid? I scan the qr code on authenticator but it doesnt work

Hi rollerdyke44. No there shouldn't be any issues with 2FA. If you're having trouble setting it up please open a ticket here and escalate that ticket using this form. Thanks for reaching out!

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

Hi landho. I'm glad to hear that this has already been resolved. If you need anything else please let us know.

I have the same problem, wait two hours

Hi jayjpass. If this is an ongoing issue, please open a ticket here and escalate that ticket using this form. Thank you for your patience.

Deposits are now very slow 5 days.

Hi win07. Depending on the funding method, 5 days could be a normal amount of time for a deposit to be credited to your Kraken account. Please see this support article for more information. If you are noticing a delay longer than specified on the support article, please open a ticket here and escalate that ticket using this form. Thanks for understanding.

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.

[figaro33]

Hello Dear Kraken Support Team,

When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?

Any ETA? Please pay attention to this issue as well.

Thanks!

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken!

Hi bias. We're glad to hear that you like it! Thanks for the kind words!

Hello,

Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.

Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.

As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!

Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

When does Kraken enable leverage again?

Best

Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.

Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?

Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..


see ticketnr 1373117

Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.

I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do ??

Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.

ALMOST 2 WEEKS NOW, and still nothing, KRAKEN makes me waiting, telling me in one or 2 days I WILL RECEIVE MY MONEY, and they still don't give me my money and continue to steal me... i am BORED of KRAKEN, the service is really bad and you are lying to your customer... WHAT I HAVE TO DO WITH YOU ?? PLEASE MAKE ME AN ANSWER AND RESPECT WHAT YOU or YOUR CUSTOMER SERVICE SAID !!!!!!!!! SO ? WHERE IS MY MONEY ? WHEN I WILL RECEIVE MY MONEY

[minernoob1978]

actually after recent maintenance on Kraken website, now everything works without any errors, good job

[LeGaulois]

Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.

Ah I see, I had already forgotten about this bug. Well after a F5 refresh It worked as it should be.
Thanks anyway

@minernoob1978
Yep, there is/are still minor(s) bug(s) but It's a lot better compared to the past weeks. I am grateful to have the zero trading fees until the end of the month.
We can save a lot of money, especially while trading a 5 figures number  

[pusherxx]

actually after recent maintenance on Kraken website, now everything works without any errors, good job

Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope. 

[henriko68]

Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!