Rollbit wont unblock my account

[brumiik06]

Hey everyone

2 days ago i got my account on rollbit locked and i cant access sports or casino. I was pretty confused cause i have that account for several months and wagered there around 10k+. So i try to contact rollbit and i received same message over and over "For us to proceed we would require you to list the other accounts you have had on Rollbit.". Once i answered i do not have any other accounts i kept getting this message. i have lvl 4 verification.

Here are some pictures:

https://ctrlv.cz/nFfG

https://ctrlv.cz/ksJc

https://ctrlv.cz/RYUM

https://ctrlv.cz/a3YU

https://ctrlv.cz/jSZS

https://ctrlv.cz/t7HK

https://ctrlv.cz/exXz

https://ctrlv.cz/wqlB

[khaled0111]

Based on your conversation with the support agent, it seems they’re quite confident that you logged in from a device that other users have also used.
You mentioned accessing Rollbit from your school’s PCs, which could explain it.
Additionally, you said you used your girlfriend’s laptop, does she also have a Rollbit account?
Unfortunately, proving that you don’t have multiple accounts can be very challenging.

[acroman08]

just curious, Has your Fakut used your device or internet to access their casino and does he have other accounts in the casino?

While it can be extremely annoying that they keep asking the same question, they probably have a reason for it. there have been several cases I've seen where Rollbit asked that question and the gambler was forced to think or dig up if they have had an account in the casino and they eventually either remember or find out that they created an account before.

[Bitcoin_Arena]

Based on how you responded to them, there are a lot of inconsistencies. I think the way 3 or 4 support stuff members that talked to you. Sometimes you completely denied. Another time you said you knew a fried who had an account with rollbit.
Those inconsistencies are making keep asking you if you have mutliple account or if you shared device while accessing rollbit.

I would have quoted your images for visibility, but you used an image hosting platform that even hates adblockers. Next time, use talkimg.com to upload your images.

[rynnz]

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://asktom.cf/index.php?topic=5535335.new#new

[SmartGold01]

Based on your conversation with the support agent, it seems they’re quite confident that you logged in from a device that other users have also used.
You mentioned accessing Rollbit from your school’s PCs, which could explain it.
Additionally, you said you used your girlfriend’s laptop, does she also have a Rollbit account?
Unfortunately, proving that you don’t have multiple accounts can be very challenging.

All these could be the reason why they are emanating that op has other accounts, and of course I wouldn't doubt for any reason because op could share his ref link to the girlfriend and friends in school to sign up and later went to access his account using same system, by then the system could automatically fish him out as someone who has several accounts on their site since they are all accessing the site using same computer or same network.

[acroman08]

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://asktom.cf/index.php?topic=5535335.new#new

I am not siding with Rollbit or anything but from what I have seen they only flag accounts if they find something. I am sure you've been asked by other forum members whether you have used a VPN, you used someone else's device to access your Rollbit account, someone other than you used your device to access their Rollbit accounts, etc...

anyway, from the looks of it, holydarkness is already tackling your issue with Rollbit, that guy has a track record of helping gamblers fix issues with casinos.

[Wapfika]

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://asktom.cf/index.php?topic=5535335.new#new

There’s still a lot of users that doesn’t have complaint like yours while cases like this is very minimal and usually backed by proof of account connection including this case which the OP admitted to login on other devices.

You will not encounter this issue if you only play on your trusted device or doesn’t have multiple account.

[brumiik06]

Based on your conversation with the support agent, it seems they’re quite confident that you logged in from a device that other users have also used.
You mentioned accessing Rollbit from your school’s PCs, which could explain it.
Additionally, you said you used your girlfriend’s laptop, does she also have a Rollbit account?
Unfortunately, proving that you don’t have multiple accounts can be very challenging.

hey my girlfriend doesnt have or any of my family members.

[holydarkness]

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://asktom.cf/index.php?topic=5535335.new#new

I am not siding with Rollbit or anything but from what I have seen they only flag accounts if they find something. I am sure you've been asked by other forum members whether you have used a VPN, you used someone else's device to access your Rollbit account, someone other than you used your device to access their Rollbit accounts, etc...

anyway, from the looks of it, holydarkness is already tackling your issue with Rollbit, that guy has a track record of helping gamblers fix issues with casinos.

Yes, his case is already on my radar [by it, I mean my notebook], but there is not much that we can do other than waiting. Rollbit is currently trying a new approach to handle issues by having them all channeled into one "platform", namely their compliance department, where they've expanded greatly [as per Razer's explanation to me] to ensure things can be handled optimally and backlog are minimized.

This approach was taken because often times, player who complained here also lodged complaint on other platforms like reddit or twitter-X or, the easiest instances that we witnessed ourselves, an overseer or two suggested to escalate to an ADR although the case was still "being tried" here on the forum [which, by the way, is also one of the reason why I "discourage" the practice of directly and simultaneously escalate to an ADR, not while we can try to deescalate the matters against casinos here on the forum].

Anyway, this made Rollbit have to address to multiple platforms at once, and made them try this approach to funnel every complaint into one, which they'll later triage and distribute to their expanded compliance team, to be addressed in a [hopefully] more focused way. I've got Razer's blessing to send all of the complainants to their compliance team, as I've also told rynnz, and he has done.

So, not much that we can do, other than wait for a reply from their team, of which when they don't, after an understandable span of time, I'll nudge Razer. Which... by the way, will be my "new approach" to cases against Rollbit in reflect to Rollbit's own new approach, LOL.


OP, thank you for following my suggestion as per our discussion on PM, to create your own thread with the proof, so I can add it to my list and officially put it into my plate, of which I'll do an approach like I mentioned on above paragraph.

I understand you've write to [email protected] as I've instructed you?

About adding to my list, unfortunately I can't do it today [I usually do it on the weekend, where I have a bit more time at hand] as my weekend was a bit hectic [which kinda the new normal for me these past few months] that leave me being beyond worn out by this time. I've add yours to my notebook, though, and I'll try to update my list little by little in between my activities tomorrow.

Today though, I have to call it a night early. Sorry for that.

[brumiik06]

Same exact thing is happening to me, and just like you i only have one account.

Everyone is experiencing the same, they are straight out scamming.

https://asktom.cf/index.php?topic=5535335.new#new

I am not siding with Rollbit or anything but from what I have seen they only flag accounts if they find something. I am sure you've been asked by other forum members whether you have used a VPN, you used someone else's device to access your Rollbit account, someone other than you used your device to access their Rollbit accounts, etc...

anyway, from the looks of it, holydarkness is already tackling your issue with Rollbit, that guy has a track record of helping gamblers fix issues with casinos.

Yes, his case is already on my radar [by it, I mean my notebook], but there is not much that we can do other than waiting. Rollbit is currently trying a new approach to handle issues by having them all channeled into one "platform", namely their compliance department, where they've expanded greatly [as per Razer's explanation to me] to ensure things can be handled optimally and backlog are minimized.

This approach was taken because often times, player who complained here also lodged complaint on other platforms like reddit or twitter-X or, the easiest instances that we witnessed ourselves, an overseer or two suggested to escalate to an ADR although the case was still "being tried" here on the forum [which, by the way, is also one of the reason why I "discourage" the practice of directly and simultaneously escalate to an ADR, not while we can try to deescalate the matters against casinos here on the forum].

Anyway, this made Rollbit have to address to multiple platforms at once, and made them try this approach to funnel every complaint into one, which they'll later triage and distribute to their expanded compliance team, to be addressed in a [hopefully] more focused way. I've got Razer's blessing to send all of the complainants to their compliance team, as I've also told rynnz, and he has done.

So, not much that we can do, other than wait for a reply from their team, of which when they don't, after an understandable span of time, I'll nudge Razer. Which... by the way, will be my "new approach" to cases against Rollbit in reflect to Rollbit's own new approach, LOL.


OP, thank you for following my suggestion as per our discussion on PM, to create your own thread with the proof, so I can add it to my list and officially put it into my plate, of which I'll do an approach like I mentioned on above paragraph.

I understand you've write to [email protected] as I've instructed you?

About adding to my list, unfortunately I can't do it today [I usually do it on the weekend, where I have a bit more time at hand] as my weekend was a bit hectic [which kinda the new normal for me these past few months] that leave me being beyond worn out by this time. I've add yours to my notebook, though, and I'll try to update my list little by little in between my activities tomorrow.

Today though, I have to call it a night early. Sorry for that.

Hey, thank u so much for the help hopefully we can solve this and i did texted the [email protected]. So hopefully i can get my money from there.

[holydarkness]

OP, this is to continue our discussion from PM, since you've hit you daily maximum PM quota. Feel free to respond here if you find the need to address more matters that need to be addressed.

For the time being, though, I'll try to reach Razer asking them to send you an email with a message containing your username if you and they prefer to keep it private from me. Your daily PM will be reset in few hours, following 00:00:01 forum time, I think. Do you mind to share me your email address through PM [once the daily limitation restriction has been lifted] so I can get Razer to zeroing into your issue. Otherwise, you're feeling okay with it, you can share it here.

I recommend to use the PM though, since it might be a while before I can get Razer to reply me, thus giving me the info now and few more hours later won't make much difference in the development of the case, but might significantly maintain your privacy.

And while we're at it, in the future, I recommend you to bring and address matters here instead of privately to meand reserve the PM for matters like sharing sensitive info like above.

[brumiik06]

OP, this is to continue our discussion from PM, since you've hit you daily maximum PM quota. Feel free to respond here if you find the need to address more matters that need to be addressed.

For the time being, though, I'll try to reach Razer asking them to send you an email with a message containing your username if you and they prefer to keep it private from me. Your daily PM will be reset in few hours, following 00:00:01 forum time, I think. Do you mind to share me your email address through PM [once the daily limitation restriction has been lifted] so I can get Razer to zeroing into your issue. Otherwise, you're feeling okay with it, you can share it here.

I recommend to use the PM though, since it might be a while before I can get Razer to reply me, thus giving me the info now and few more hours later won't make much difference in the development of the case, but might significantly maintain your privacy.

And while we're at it, in the future, I recommend you to bring and address matters here instead of privately to meand reserve the PM for matters like sharing sensitive info like above.

Hey,

i don´t mind at all my email address is [email protected].

[holydarkness]

Noted, I'll nudge Razer and let him know that your case has not been attended and you haven't got any answer for the past week. Hopefully he would want to jump in to see why it's not addressed and/or give me a timeframe of their reply, or anything that'll be helpful. Please hold a little while I'm attempting to get Razer's attention.


Edit: my brain was not braining yesterday. I nudged Razer yesterday and was left on read. So I proceed with an explanation, and mid typing, it hit me like, "oh, it's that case about not knowing the username, not unaddressed complaint". Sorry, LOL.

[CryptSafe]

Based on your conversation with the support agent, it seems they’re quite confident that you logged in from a device that other users have also used.
You mentioned accessing Rollbit from your school’s PCs, which could explain it.
Additionally, you said you used your girlfriend’s laptop, does she also have a Rollbit account?
Unfortunately, proving that you don’t have multiple accounts can be very challenging.

It is true that such a situation would be very difficult for OP to prove his innocence but I think the casino should be able to differentiate between a public in the sense that there have been many logins through a particular IP which seems to be a public IP or system and that of OP login. If it happens that it is OP first time of accesing his account through that IP they should be considerate and also be able to see the difference between OP regular login IP and that which made the blocked OP account.

[holydarkness]

OP, try to reach support [I believe live chat is good enough] for your situation with your rollbit username. Razer told me that they'll be able to supply you with that if you ask. Do try and tell me if it works?

[brumiik06]

OP, try to reach support [I believe live chat is good enough] for your situation with your rollbit username. Razer told me that they'll be able to supply you with that if you ask. Do try and tell me if it works?

Alright iil try, but how i am pretty sure when i describe my situation they are just gonna ignore me. like the last time

[holydarkness]

OP, this is to reply to your PM. And again, it'll be more beneficial if you discuss the matter here instead of through PM, so others can help with their insight suppose I wasn't able to reply you at the moment.

Regarding your PM, what's instructed to you, is to ask the live support to supply you with your Rollbit username, as you previously reached me and informed me that the compliance team asked for some details to proceed with your case, of which one of it is your Rollbit username. And you can provide that as you don't know, and you don't have any means of method to retrieve that information.

So I asked Razer for a way to get that info, and he suggested me to suggest you to reach live support inquiring about your Rollbit username, not to address your case. Ask live support for your Rollbit username, and then submit that data alongside with others that requested, as an email reply to the one that's sent by compliance team.

The one handling your case is the compliance team, through aforementioned email address. Not support team, through live chat or the support email.

[brumiik06]

OP, this is to reply to your PM. And again, it'll be more beneficial if you discuss the matter here instead of through PM, so others can help with their insight suppose I wasn't able to reply you at the moment.

Regarding your PM, what's instructed to you, is to ask the live support to supply you with your Rollbit username, as you previously reached me and informed me that the compliance team asked for some details to proceed with your case, of which one of it is your Rollbit username. And you can provide that as you don't know, and you don't have any means of method to retrieve that information.

So I asked Razer for a way to get that info, and he suggested me to suggest you to reach live support inquiring about your Rollbit username, not to address your case. Ask live support for your Rollbit username, and then submit that data alongside with others that requested, as an email reply to the one that's sent by compliance team.

The one handling your case is the compliance team, through aforementioned email address. Not support team, through live chat or the support email.

Didn´t have much time for past few days. But today i texted them and iil see how it goes gonna let you know.

[holydarkness]

OP, this is to reply to your PM. And again, it'll be more beneficial if you discuss the matter here instead of through PM, so others can help with their insight suppose I wasn't able to reply you at the moment.

Regarding your PM, what's instructed to you, is to ask the live support to supply you with your Rollbit username, as you previously reached me and informed me that the compliance team asked for some details to proceed with your case, of which one of it is your Rollbit username. And you can provide that as you don't know, and you don't have any means of method to retrieve that information.

So I asked Razer for a way to get that info, and he suggested me to suggest you to reach live support inquiring about your Rollbit username, not to address your case. Ask live support for your Rollbit username, and then submit that data alongside with others that requested, as an email reply to the one that's sent by compliance team.

The one handling your case is the compliance team, through aforementioned email address. Not support team, through live chat or the support email.

Didn´t have much time for past few days. But today i texted them and iil see how it goes gonna let you know.

I am a bit unclear here. You're texting... the live support, right? For your Rollbit username? Not the compliance team, to inquire that info?

Just to be sure that you don't get it mixed up, inquire the username to live support, they'll provide you with that info. Use that info [the username] to complete the form that the compliance team requested, and send them [the compliance team] a reply of the form fully filled.

Nudge me if you need further help.