Dear holydarkness hope there will be some positive news
Shame on you legendary darkness, I got it now , you first give every complaint some attention then after few replies when everyone here sees you replying, your work is over .
Hhhhhh... some cases are more simple than other, just need one or two nudge and few details and it got cleared, others... require lots of inquiries and interdepartmental communication. One thing that's same is that I am a man of my word. I do what I say I'll do and my words is my bond. I promised to get to the bottom of your case and, slow as it may, it's still moving and I am still periodically nudging my contact.
Below is the latest update, yesterday, as you can see yourself by the timestamp:

Now, do you want me to drop your case or continue on pursuing with my contact to get to the bottom of the matter? I have to say, with your commentary above, I'll prefer the later and will gladly drop it.