FORTUNEJACK.COM |10+ Years of Trust and Experience in Crypto Gambling

[AlexSimion]

I'm starting to lose patience with Fortunejack .... it's in no way related to the upper case , where it's clear the accuser is most likely involved in multi account abuse .

I'm speaking about the constant problems with withdrawals . Personally I've had 3 in a row last week fall under "standard security check " which they say it happens rarely . 
And now having a problem with a deposit , deposited some ETH , over 2 hours ago , plenty of confirmations , but it's not showing in my balance . Support is saying it's under investigation for 2 hours . Don't really understand what needs to be investigated for so long ? The Eth is confirmed , blockchain proves it , Eth is in the Fortunejack address , but it's not showing in my balance. 
It seems there's not a week where I don't have to deal with any special situation here ....
I think the promos are really great , but the constant copy-pasted answers from support ( We'll reach back to you via email ) are giving me headaches already.

[malubit]

@Fortunejack
I think its very risky to post information like this on the forum. Of course people will appreciate that this kind of information is shared, but I really think this is against privacy. Because if you are not 100% sure this is the same user, then you now displaying IP addresses from other users on the forum, which really would harm their privacy. It is better to solve this in private way, and provide the screenshots to the user. If the user then decides to post the information, then it is the responsibility of the player. But seems to me that now Fortunejack is fully responsible for displaying all the ip addresses.
Better solve it by email and not show people here everything.

Customers might think their data/privacy is not safe now if you show this information in public.

[FortuneJack]

I'm starting to lose patience with Fortunejack .... it's in no way related to the upper case , where it's clear the accuser is most likely involved in multi account abuse .

I'm speaking about the constant problems with withdrawals . Personally I've had 3 in a row last week fall under "standard security check " which they say it happens rarely . 
And now having a problem with a deposit , deposited some ETH , over 2 hours ago , plenty of confirmations , but it's not showing in my balance . Support is saying it's under investigation for 2 hours . Don't really understand what needs to be investigated for so long ? The Eth is confirmed , blockchain proves it , Eth is in the Fortunejack address , but it's not showing in my balance. 
It seems there's not a week where I don't have to deal with any special situation here ....
I think the promos are really great , but the constant copy-pasted answers from support ( We'll reach back to you via email ) are giving me headaches already.

Sorry for the inconvenience, hopefully it's all good on your end. As a matter of fact, feel free to DM us here or post a reply and I will most definitely help you solve your problem in the shortest possible time frame.

[amelik2]

I reviewed the "shared" IP address and discovered this IP belongs to my my work office wifi. Once I got that info I was able to confirm that 'PatDugan' (not his real name) is a coworker of mine. We both signed up on the same day in 2019 when another coworker told us about the site (possibly explains why there are 3 users?). We are different people who happened to login at the same IP at one point, but we should not be considered multi-accounts.  This is just an excuse for FortuneJack not to pay me for my big win a couple weeks ago.

As you posted on the prior screenshot with the two IP's logging in 18 minutes apart one was in VA and one was in Baltimore. Everyone knows it is impossible to travel from VA to Baltimore in under 75 minutes. Clearly we are two separate people.

"Pat" (again not his real name) has been frequently depositing and withdrawing without a problem. When we just spoke, he told me that he just received a withdrawal today!
  
'Pat' told me that FortuneJack performed a KYC check via skype a few weeks ago.  Why was one not requested for me? Maybe I'll ask him for a screenshot of the payout you sent him this morning...Why would you continue to pay one user and not the other if you think we are scamming you by making multiple accounts? That makes a lot of sense.

As I previously mentioned multiple times from day one my account has been registered to my email which is my name and phone number. I have offered to send a copy of the phone bill. I've offered to send additional documentation as well. Since you have all the IP's you will see the IP with only 1 user accessing it is my house in the town near where I live. I have no problem sending a mortgage statement and additional documentation showing that I live near that town.

Since you verified 'PatDugan' you should be able to easily determine that we are 2 separate users. I'm sure many people on this forum have a friend or coworker that also has an account on the same gaming site they use.

FYI for everyone on here FJ has not responded to my emails, they only seem to want to post here regarding the issue. This should be a private discussion but since they don't want to respond they have left me no choice but to come here and other sites. I am not going to give up or stop until I get paid...

[bearexin]

This is one of the most dilemma issues I have ever seen. You cannot check every single account on your website, there is no security like that in all of internet, even amazon gets ripped off time to time because they can't check all of their accounts.

However, what casinos can do is check the withdrawals, since that number is much smaller with the amount of people who join but do nothing or do something very small and also the people who join and lose, the only thing left is the people who won and want their winnings back, which makes security easier when you have to only check those people. When you check them you end up seeing what that person has done and if there is anything wrong, that is when casinos figure out if that person has done anything bad or not and they decided this person has done something against the rules at that point because of this.

[amelik2]

'PatDugan' forwarded me the email regarding the payout they received this morning from FJ. 0 issues. Funny you would think if they are accusing this user of multi-accounting with myself they wouldn't pay them...

I guess only 50k warrants them to make up some bs to get out of paying.

https://ibb.co/2sJLm9C

[coinfinger]

Let us think for a second that maybe fortunejack is right? Maybe they have done nothing wrong, maybe the IP thing is "last visited IP" and not "constantly visited IP", maybe they use a VPN. There could be a million ways that user is wrong and fortunejack is right, could fortunejack sue the user for defamation? I doubt they will even bother.

Are you on pills?
The user has 5 BTC in his account and he's refused to get it.

The multiple accounts accusation links him to possibly just 1 more account which I doubt even had any balance there.

The real fraudulent activity here is FJ's, they are fraud, dishonest and unscrupulous. If anyone needs to sue any party here then it's the user to sue FortuneJack for this immoral conduct.

But the amount of people who find FJ guilty without any proof from all sides coming yet is just too insane. When did we became so judgmental towards others, what happened to "innocent until proven guilty" thing? Maybe FJ is guilty, maybe not, maybe user is guilty, maybe not. Let us wait for all the data we can get before we can actually start to form an idea about this, if we do not have all the data in our hands and find someone guilty that is not based on facts but based on emotions or opinions which we shouldn't do.

It is a free world and you can go ahead and blame FJ for the issue, I can blame the user, but I am not, I am waiting on the full data and believe me after 7 years of crypto, I have seen many people pose as victims turn out to be scammers so I will wait before my judgment.

[Thekool1s]

I usually don't get involved in these kinds of dramas, But using IPs to ensure people are not multi-accounting is a terrible way to prevent it. There will be just too many false positives. This is even suggested by the IP logs, there are more than or 3 accounts linked with IPs in question. There are far better ways to prevent multi-accounting than filtering it by IPs, There are only a handful of Unique IPs out there, Not each and every one of us can have a unique one, I was faced with this challenge when I was creating a Faucet App for Android. To prevent multi-accounting I went for UIDs, Instead of IPs. These UIDs were linked with MAC addresses of the device. Android has a function which generates these UIDs and most of the time it will generate a unique UID. Also, I was checking for multi-accounts right at the registration process so that they wouldn't be spending their time on the app and at the end get a ban because their UID matched with another person. So if the user tried to create a new account an error would pop up, suggesting that there is already an account linked with your device. For the most part, everything went smooth. I got a total of 2 support emails which said that they weren't allowed to create an account and that had to do with their MAC address being nulled for some reason. I would suggest all Bookmakers to follow a similar strategy, No one can then accuse you of banning certain accounts while leaving the others Open as what is being suggested in this case...

Anyway, what I am trying to say is that there are better ways to prevent multi-accounts. I assume FJ wants to grow and not restrict its userbase to mere the number of IP addresses available. This is clearly something which can be worked on... As for @amelik2, he claimed that he hasn't touched any of the bonuses offered while FJ suggests otherwise, which makes me question if the PatDugan email screenshot is forged or not... I'm not siding with any party here as there is conflicting information which is being presented by either side. I will watch it from the sidelines and see where this heads.

What I would suggest @amelik2 to you is get your coworker on a video chat with a trusted escrow/DT member here and go through every bit of detail, Like E.G the withdrawal address used in PatDugan's FJ account, Make your coworker sign it, Make him share his FJ account login details with the escrow/DT member so that they can verify you aren't forging any screenshots. At this point, PatDugan is the key to your case. If you can bring him forward and let him present his evidence your case will only become stronger. But if you can't, I don't see how you can convince us otherwise at this point...

[FortuneJack]

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

[hd49728]

Thank you for this given image and that term. I added it in my topic - ToS, do you read it before using new platforms?

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

By the way, I see that term on many casinos so it mean that there is no legally chance to use the same casino (FortuneJack, ie.) for same members who live in a same household, isn't it?

I know it is a method to prevent cheaters but are there legal alternative way to use Fortune Jack if 2 people live in a same household?

[TIMOM]

I will no longer make a deposit here, there is too much risk of being blocked.

it’s good that I withdrew all the money on time.
play without me.

[amelik2]

FJ - why don't you respond to my emails? You have no problem posting private info of your users on a public forum but can't even have a private discussion? Nice way to operate an online gambling site...

You are also completely ignoring the fact that you paid out my coworker winnings yesterday. Please explain that?

I already posted the emails of the payment to 'PatDugan' Here is a direct screen grab he sent this morning of his acct confirming the payment:

https://i.ibb.co/7ksRyQp/screen.png

Why don't you post the IP's of the users on the weekends or after 5PM EST? Have both users been logged in at the same time from different IP's in different areas? I bet they have...I'm sure you won't share that though because it will help justify my side even more. You already posted us logging in 18 minutes apart in different cities. If you really cared about doing what is right you would respond to my emails and do a more thorough investigation. I've offered to complete a KYC and send in doc's. You won't even respond to my offering.  

Just because we are coworkers who signed up on the same day because another person told us positive things about your site means you can refuse to pay? I'm sure many people on this forum have a friend or coworker who uses the same gaming site. You're refusing payment because we happened to connect to the same office wifi network a couple times?

How do you expect to grow your business by word of mouth if you don't allow friends or co-workers of users to get paid?

FYI myself and many of my coworkers are on a few established we'll known books (5D, Bookmaker, Heri) Not once have they ever given us a problem about logging in from the same IP. They have the same 'Terms and Conditions' you posted. We are all verified users with 0 issues!

I've offered to show FJ that my deposit came from my verified account on Heritage but they aren't interested. Nice shady operation they have going on...

[allahabadi]

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

Maybe others can see what I can't can someone point me to the section where it says SAME IP and not some frivolous shit like multiple registered accounts?

[amelik2]

YES! Their only basis is that we logged in from the same IP. They are making false assumptions.

'PatDugan' was verified via KYC and I believe he sent in docs. I've offered to do a KYC of myself and have proof that my BTC deposit came from a verified account registered to me. My account since day one was verified with my email address which is my name @gmail.com and my phone number which I've offered to send a copy of the bill for.

What more proof do I need to prove that we are 2 separate users?

I'm sure if we were still depositing and losing there would be no issue with 2 accounts logging in from the same IP.

[webtricks]

Hey admin/manager/anyone,
What's up with website? I cannot access 'Sports' section, it's taking eternity to load. I messaged Customer Expectations Team but no response. I hope Sports section will become accessible within 3 hours else I will miss important bets for tonight games.

[JeromeTash]

Hey admin/manager/anyone,
What's up with website? I cannot access 'Sports' section, it's taking eternity to load. I messaged Customer Expectations Team but no response. I hope Sports section will become accessible within 3 hours else I will miss important bets for tonight games.

What browser are you using? Maybe you should try changing to other browser and you see. Make sure the internet connectivity is also strong, Fortunejack can be head with weak connections.

Mine is loading well through Chrome browser PC

[hopenotlate]

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

From what I have read in last few page I am brought to think that the word " winning " is missing between "all" and "accounts" ones so that the correct sentence should be "we reserve the right to terminate all winning accounts onto the same IP; no checks are made on the ones who lose their money on our site".

I mean everyone is free to create account deposit and lose from same IPs, devices, and so on until they are losing players and all the checks are triggered once player make a win.
Unfortunately this is a common practice in my opionion in gambling insdustry and you are in good company.

[webtricks]

Hey admin/manager/anyone,
What's up with website? I cannot access 'Sports' section, it's taking eternity to load. I messaged Customer Expectations Team but no response. I hope Sports section will become accessible within 3 hours else I will miss important bets for tonight games.

What browser are you using? Maybe you should try changing to other browser and you see. Make sure the internet connectivity is also strong, Fortunejack can be head with weak connections.

Mine is loading well through Chrome browser PC

It was a cloudflare error. Mumbai server of Cloudflare not working so I ain't able to access the website in India. However, I used proxy and it worked.

[2double0]

YES! Their only basis is that we logged in from the same IP. They are making false assumptions.

'PatDugan' was verified via KYC and I believe he sent in docs. I've offered to do a KYC of myself and have proof that my BTC deposit came from a verified account registered to me. My account since day one was verified with my email address which is my name @gmail.com and my phone number which I've offered to send a copy of the bill for.

What more proof do I need to prove that we are 2 separate users?

I'm sure if we were still depositing and losing there would be no issue with 2 accounts logging in from the same IP.

If that's the case, I guess FJ should have indicated you on the first day of your registration that your account has been made over a same IP or something like - you cannot create more than one account here from same IP. Your account should have been either banned or you should not have been given the chance to create an account there (which would make it clear for you that your IP address belonged to someone some time ago and they accessed as well as may have already created an account there) and you could have tried with a different IP address if such warning would have been displayed.

[Hhampuz]

If that's the case, I guess FJ should have indicated you on the first day of your registration that your account has been made over a same IP or something like - you cannot create more than one account here from same IP. Your account should have been either banned or you should not have been given the chance to create an account there (which would make it clear for you that your IP address belonged to someone some time ago and they accessed as well as may have already created an account there) and you could have tried with a different IP address if such warning would have been displayed.

That is not how it should happen or how FJ should act in such a situation, it just isn't. What you are saying is basically that FJ owes it to their potential customers to let them know they need to take more precautions to abuse their site by saying "Oh hey you've already used this IP, go find a different one and come back". You understand how silly that sounds, no?