tracyhh
Member
 Offline
Activity: 100
Merit: 10
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May 21, 2014, 02:39:00 PM |
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No updates on website....
No reply on email....
what is going on there...
does anyone know the phone number of BA????please.
or the address?? I decide to go to their office or factory...
anyone knows???
thanks
from google Black Arrow Information Technology (Shenzhen) Co Room 801, Building B, Huangdu Plaza, 3008 Yitian Road, Futian,Shenzhen Shenzhen, 518048 China Tel: 0086-755-82948521 Fax: 0086-755-82948521 Contact: Mary Zheng, Sales I have called them just now, one man tell me they already off duty now , I have to call them tomorrow maybe... |
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sorehammer
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May 21, 2014, 02:40:31 PM |
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they are supposed to be working round the clock or is that just to create excuses.
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raskul
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May 21, 2014, 02:48:15 PM |
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they are supposed to be working round the clock or is that just to create excuses.
Around the clock probablly meant they worked late 2 hours one evening. nooooo, the clock is in the table in the middle of the room.  hence, they all work 'around the clock' |
tips 1APp826DqjJBdsAeqpEstx6Q8hD4urac8a
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Dot99lr
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May 21, 2014, 02:51:15 PM |
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Does bobsag3 or David want to comment on the state of things?
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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May 21, 2014, 02:51:39 PM |
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No updates on website....
No reply on email....
what is going on there...
does anyone know the phone number of BA????please.
or the address?? I decide to go to their office or factory...
anyone knows???
thanks
Dear blackarrow, your support keep not replying me..... If you or your support keep not replying me... I have to try to call you on the phone or go to your office or factory..... please , all I want is my refund...I really need money... so, I don't want trouble you,too. I support you before, I waitted a long time, I even can accept your compensation..but the problem is: untill now, I sitll got nothing,,and price for mining machine keep dropping..and diff for bitcoin keep increasing..and your compensation is not enough now...and most important is I really, really need money now..please just refund me , let me go...please ,you can refund me by bitcoins.. and I have PM amd email you ,please check . Hold on a second!!! Haven't you been positng exactly the same thing about your refund on Bitmine forum?!!!! you know me? yes, I also requested refund on Bitmine, and then they sent me the machine right way...I even don't want it...because I never will make profits with that machine, actually I can't earn the money back I paid for that machine....I want to find lawyer..but,in Switzerland,it's expensive and it's not a easy thing...I even can't go to their office,,but In China,maybe more convenience,to be honest, I don't want to trouble them,too..I know it's not a easy business...but, I really need money, I have to request the refund... So,now, I really need money, I don't mean to let BA sent me the machine now..because the compensation is not enough now......I hope they can just give the money back to me... as soon as possible.... but no one reply me.. |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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May 21, 2014, 02:54:04 PM |
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they are supposed to be working round the clock or is that just to create excuses.
maybe it's an excuses..I have to try again tomorrow... |
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tempestb
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May 21, 2014, 03:20:14 PM |
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I'm pretty sure David is asleep. When he wakes up we might get an update. I believe he was the one putting it together so he needs to get the voicemails or whatever and finish it and post it.
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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ChuckBuck
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May 21, 2014, 03:31:05 PM |
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I'm pretty sure David is asleep. When he wakes up we might get an update. I believe he was the one putting it together so he needs to get the voicemails or whatever and finish it and post it.
Thought David was in Europe. Shouldn't he be awake if it's close to GMT time zone? |
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tempestb
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May 21, 2014, 03:41:45 PM |
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He's a vampire... Shhh, don't tell anyone.
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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Pistachio
Legendary
Offline
Activity: 1512
Merit: 1000
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May 21, 2014, 05:32:08 PM |
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I hope this is not the case but it seems like every time a manufacture goes silent during the end of production, a serious delay is coming. My current guess is July 1st.
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me2014
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May 21, 2014, 05:40:14 PM |
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I think that david have to go to china to get some confirmations about update and when he come back he will post it :DDDD
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Dot99lr
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May 21, 2014, 06:10:19 PM |
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I hope this is not the case but it seems like every time a manufacture goes silent during the end of production, a serious delay is coming. My current guess is July 1st.
At this point I don't think they'll deliver at all. They're on a beach in the South Pacific drinking Mai Tais. How's the shipping going on the PSUs? Haven't started yet? Why would you, you need them to mine yourselves. |
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me2014
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May 21, 2014, 06:22:36 PM |
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all of us should find a good lawyers and start an international lawsuit..we have more chance to get our money that way instead waiting them to lie us or ship it in few weeks/monts...we dont have what to lose..we should try..
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tempestb
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May 21, 2014, 06:48:00 PM |
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They don't need to mine with our hardware. There have been so many refund requests and I'm certain they ordered more than just the initial orders worth of parts. So they probably have hundreds of unclaimed units they can build, rack, and mine with for themselves. That would not slow down their ability to ship you your unit. Sure, they could rack and mine with your unit as well, but it would likely take them a lot of time to rack and mine with so many units. They'd be just as successful, in my opinion, shipping and racking.
The real money is to ship, then cut the price, and sell to all the other people waiting for in-stock machines. They'd make way more money than they would mining. Faster by far...
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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sorehammer
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May 21, 2014, 06:50:49 PM |
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most likely just racking every thing more profit for them even after refunding.
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tempestb
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May 21, 2014, 07:15:00 PM |
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One TH is going to get you a Bitcoin in how long? Three weeks with the coming difficulty increase? Or they can sell the unit in a day's time and make that $500, and another $500, etc. Mining is for suckers like me. The hardware is the real gold mine. They'd be fools to mine with it.
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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ChuckBuck
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May 21, 2014, 07:21:23 PM |
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They don't need to mine with our hardware. There have been so many refund requests and I'm certain they ordered more than just the initial orders worth of parts. So they probably have hundreds of unclaimed units they can build, rack, and mine with for themselves. That would not slow down their ability to ship you your unit. Sure, they could rack and mine with your unit as well, but it would likely take them a lot of time to rack and mine with so many units. They'd be just as successful, in my opinion, shipping and racking.
The real money is to ship, then cut the price, and sell to all the other people waiting for in-stock machines. They'd make way more money than they would mining. Faster by far...
It doesn't take long for them to hash with our chips. They don't have build out the full miners just use the hashboards and connect them up. Don't you remember their bitfuries?  Easy peezy, voila! Profit! |
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PurpleDino
Newbie
Offline
Activity: 32
Merit: 0
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May 21, 2014, 07:30:06 PM |
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For some reason I can't take my eyes off this train wreck in progress. I am among the lucky who managed to salvage something through a refund (kudos to Minersource). Is there any other business where this level of incompetence can keep on trucking with customers still remaining, except in the world of crypto currencies?
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blackarrow (OP)
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May 21, 2014, 07:36:33 PM |
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Bitcoin Miners progress update – 22 May 2014
Prospero X3
We experienced a few serious technical issues with the backplane PCB which unfortunately delayed the completion of the Prospero X3. Our engineers spent the whole week debugging the problem without finding yet a working solution. We solicited expertise from 3rd parties and we are now having 3 different teams working on the issue around the clock. Please note that we are not in the position to estimate a completion time. It is possible that the fix could be solved as early as tomorrow or as late as next week. We decided as a safety measure to start redesigning 2 extra versions of the backplane PCB. The first complete bug free version will be used in production.
Deadline delays are never welcome news therefore we decided to offer the following optional packages available immediately which might be suitable for a minority of anxious customers who are able to build their own miner based on the Minion chip:
Option 1: Replace each Prospero (2 Thash) including the compensation package (1Thash) with 50 Minion ASICs (up to 7 Thash)
or
Option 2: Replace each Prospero (2 Thash) including the compensation package (1Thash) with 20 Hashboards (each PCB includes 2 x Minion ASIC, heatsinks, power chips, inductors, capacitors) – 4.5 Thash. Note that due to the lack of a backplane these boards have not been intensively tested therefore further rework might be required (e.g: add some capacitors); should this work be required we will only provide documents on what needs to be done. The customer will be responsible of executing it and purchasing the parts.
Note: Opting for any of these options will not cancel your 25% discount for your next Minion orders.
We would also like to ask from help from the technical community to help speed up solving the issues that we have encountered or to design a new backplane. The solicited work will be rewarded accordingly (money, products, etc.)
Prospero X1
Prospero X1 miners are not affected by the issue mentioned above and we should start shipping next week once the cases will be delivered.
Note: To avoid any further delay we have the option to deliver the case-less X1 if any of the customers will choose so.
Please contact out customer support should you choose any of the options above.
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