Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s

[nosferatujeff]

Your previous successful launch was one of the main reasons I chose you. Yes, I am giving you the benefit of the doubt because of your past history.

I look forward to your updates Matt and thanks for your time / consideration on this forum.

[zqcolor]

hello matt: paid wire trandfer today, am I still in batch 1? thanks!

order number 219x placed in 01/12/2013

[bobsag3]

Well guys, I may have jumped the gun. We are now still on Batch one, after they crunched the numbers and all there is still plenty left. I have updated my website to reflect this, and anyone who made any orders so far will still be Batch 1. Sorry for the confusion- partly my fault.

[merv77]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago? 
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it? 
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

[bobsag3]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago?  
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?  
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

[jerem2398]

Just talked with their support, seems we have time on batch 1 for awhile. I feel much better after speaking with the Sales Manager for a long time on skype. First time I managed to reach through to Black arrow. Next month we will start seeing pictures .

[descarte]

i think bob is much faster than their staff, might as well employ him to be the support team.

we can only know the answer on feb 24. the whole world will be watching.

[abracadabra]

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

[jerem2398]

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware   on skype . She is online now and offering sales support.

[takagari]

It would seem two thing's here are an issue.


BA, Next time set a Price, and a date, if oyu miss your date setup a refund schedule, if your a week late = % etc. Would make all of us feel you have a Monetary reason to push for the deadline as you loose money if your late. The issue with BTC is that you can be as late as you want. if you decide to take the millions and run, we can do nothing. With CC/paypal we can always do a charge back if the item's are overly late.

Second;y, Knock off direct sales, if this make's it okay for you. Just announce the next hardware, and let Bob and or someone else do all your sale's. Let DZ run the group buy, etc.
It would seem designing/building and tracking mass single unit order's is what kills a company more than anything.
\

I look forwad to hearing my two machines are running at DZ and if it's on time You can be I will be #1 in line for your next round of hardware!

Keep up he good work, good luck.

Now what to do with all these obsolete Miners?
Maybe we all run them for SETI@HOME for a month and scan the known universe?  

[bobsag3]

Just put an order in for 4 units, looks to be confirmed paid.

Unfortunately when I first heard that the Batch 1 was sold out I used my btc for something else, then it reopened so I am currently moving some funds around to try and get some more.

Thanks for your work Bobsag, you are a hero!

I can only do my best, just wish my graphic design had not gotten sick during the roll out of the new site.

[PEC07]

Hey bobsag3 .

I sent you a PM earlier today. Please get back to me soon as possible. I believe there was en error in my order, hope to hear back from you soon.

[abracadabra]

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware   on skype . She is online now and offering sales support.

I was unaware of the "re-seller".  Where does bobsag ship out of?  If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne  .ne would seem to indicate Niger, but somehow I doubt that.

[RHA]

minersource.net

[Avadar]

Holy smokes so batch 1 is still open? Do I need to create a new order or can I just pay off my existing order #854? Ill pm u bob

[Stedsm]

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware   on skype . She is online now and offering sales support.

I was unaware of the "re-seller".  Where does bobsag ship out of?  If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne  .ne would seem to indicate Niger, but somehow I doubt that.

They are located in Missouri.

Bob, if your out of MO, do you do local pickups? I live in Kansas City MO and could make a drive to pick up units when the time comes.

He has told me before that local pickups are no problem

[bobsag3]

We will offer local pickups- but we are moving to a massive new facility in CO, so pickups will have to be from there .

ALSO: I now have access to the BA ticket system, so if you need a response feel free to PM and I can at least check on the status for you.

[jerem2398]

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware   on skype . She is online now and offering sales support.

I was unaware of the "re-seller".  Where does bobsag ship out of?  If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne  .ne would seem to indicate Niger, but somehow I doubt that.

I assumed on Feb 24th(if it works out that way) that Black Arrow will ship to their users and bobsag(minersource). And yeah he is based in the US. and as said earlier its minersource.net. Out of curiosity I went to check if that other domain existed to see if some scammer bought it hoping to rip off people  .

[BlackArrow Matt]

Well poop. Have an order that is presently in limbo, and would like to know if I made the batch 1 cutoff myself.

Have been waiting for a response from sales about submitting a payment :| Order #229x

double poop, I'm in exact same boat. orders #154x and #168x for (6) X3's that was meant to of been a group buy with my friends. 

now my friends that don't understand the bitcoin business think I've duped them.  I'm fucked from both ends.

This is one reason why we don't allow group buys.
https://www.blackarrowsoftware.com/support/index.php?/Knowledgebase/Article/View/5/2/why-you-do-not-accept-group-buys

[BlackArrow Matt]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago? 
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it? 
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

We're still accepting orders for batch 1 so yes, we're going to honor pending orders from over 7 days ago. No, it's not the fault of the customer if we don't have man power to reply to tickets or emails.

I'll look into refund options in the event we're late. I don't want to speculate on what if's at this point.