MinerSource did me wrong. This is completely scammy of them.
TLDR: Request cancel, cancel confirmed, offered store credit, told i cant use store credit, told i have to wait longer for refund, inquire about refund status,
no longer can receive refund, item shipped against my wishes.
* July 2nd, I send a cancellation request to support.
* July 3rd, I receive confirmation of my cancellation from Dan Murtha and inquiring if I would accept
store credit.
* July 3rd, I inquire about some items that I could purchase using the store credit.
* July 7th, I receive the following from Dan Murtha:
I apologize we did not get to your refund before Black Arrow began shipments.
Now that black arrow has commenced shipping and our first bulk shipment is on its way,
we will not be offering any more refunds or store credit until shipment of all outstanding
orders is completed, if there is any continuation in delays or defects with the products we
will continue doing refunds in the order requested.
* July 7th, I send the following:
I don't understand, I put in the cancellation request prior to shipment and I have acknowledgement
from you that I have been placed in the cancellation queue.
* July 7th, I receive the following from Thomas Salvatore:
You are still in the queue, we are just informing you of the current status.
* July 7th, I send the following:
Ahh, does that also apply for exchanges?
* July 7th, I receive the following from Thomas Salvatore:
We will no longer be offering exchanges for store credit.
At this point, I am very annoyed but no big deal I can wait until later for refund.
* August 1st, I inquire about the current status of my cancellation
* August 2nd, I receive the follwoing from Thomas Salvatore:
Thank you for contacting us and for your patience while we worked out the shipping dates with our
supplier. We have done our best in a challenging situation to deliver your order as quickly as
possible, and are pleased to report that your shipment will be released for delivery between in the
next 1-3 weeks. We appreciate and acknowledge that the wait has been longer than you had hoped. We
have reviewed your request for a refund, but are unable to approve the request. This was a “pre-order”
of mining equipment which, according to the terms of purchase posted on our site when you placed your
order, is non-refundable if cancelled. Those terms located at
http://minersource.net/pages/contact-us,
explicitly notified buyers that delivery dates were not guaranteed, and that buyers should not rely on
them as a factor in making the decision to place an order with us. Nevertheless, we recognize that this
has caused inconvenience, and have worked with our supplier to add additional compensation units to your
order, free of charge. These will be included in later shipment, to be sent to you after shipping of all
orders has finished, free of charge. Again, we are sorry that this order took so long to fulfill, and
encourage you to contact us with any additional questions.
* August 2nd, I reply with:
I dont want the order I was inquiring about my cancellation.
* August 4th, Dan Murtha responds with:
Thank you for contacting us and for your patience while we worked out the shipping dates with our supplier.
We have done our best in a challenging situation to deliver your units as quickly as possible, but understand
that you have now decided to refuse to accept delivery. While we appreciate and acknowledge that the wait has
been longer than you had hoped, this was a “pre-order” of mining equipment which, according to the terms of
purchase posted on our site when you placed your order, is non-refundable if cancelled. Those terms explicitly
notified buyers that delivery dates were not guaranteed, and that buyers should not rely on them as a factor in
making the decision to place an order with us. We encourage you to accept delivery of your pre-ordered product
because we are not approving refund requests at this time. We recognize that this has caused inconvenience, and
have worked with our supplier to add an additional compensation units to your order, free of charge. These will
be included in the shipment sent to you. Again, we are sorry that this order took so long to fulfil, and encourage
you to contact us with any additional questions.
The next day I leave town for work. I came back yesterday and find that my X-1 is scheduled for delivery 8/22. Not sure what to do,
if I refuse it I don't know how I will be able to go after them for my funds since I paid in bitcoin.
